Ronald D. Gibney Email & Phone Number

Clifton, Nj, Us

San Diego , Ca, Us

For diversified financial services company that includes a life insurance company, reinsurance, distribution, and asset management with over $26 billion in assets and capital of $1.1 billion, brought in to overhaul and expand acquired but outdated U.S. insurance and annuities business. Responsible for new and in-force business, claims, relationship management, service, training and quality. Leader of operational integration efforts post Nassau acquisition of Foresters Life Insurance and Annuity Company.✦ Undertook in-depth evaluation of the organization with an eye to improving performance, engagement and compensation-based accountability.✦ As first step, initiated major collaboration/culture change for underperforming call center. Improved customer satisfaction from 65 to 95%, and met standard of 20-second response for 80% of calls.

Columbus, Ga, Us

For publicly traded Fortune 500 provider of supplemental insurance cash payments serving business employees, served in interim contract role selling policies directly to employees. Won "Fast Start" award for quickly building a book of business.

New York, New York, Us

Taking on high-priority assignment from leadership, drove creation of a new channel to more efficiently and effectively manage branding and business communications — within the company, to agents and third-party distributors, and customers.Worked across functional leadership to develop consistent New York Life branding across all communications, while leading successful engagement strategy for customers, dispersed sales force. Established priorities and collaborative process to lead communications into the digital age, converting 10 times the communications vehicles at 10% of previous cost.

New York, New York, Us

Tasked by senior management with revamping out-of-touch, under-performing technology group for insurance and annuities new business division. Led staff of 42 with $35 million annual budget. Responsible for operations, budgeting, analytics, new software development, stress and user acceptance testing.✦ Created strategic roadmap and pioneered technology deployment strategies to deliver projects on time and budget, directly involving business clients and vendors in setting priorities attuned to more realistic time, cost and expectation management.✦ Transformed group's culture to align technology with business stakeholder needs across insurance and annuities. Created supportive but demanding work environment.

New York, New York, Us

Managed 120 full-time and 75 temporary staff over three sites in operations teams for new business, claims, in-force, account relationship management, licensing and commission processing. Managed budgets, staff and metrics for New York Life Bank, broker-dealer and agency annuity division.✦ By effectively managing annuity processing, helped drive revenue from $1.2 to $2.6 billion, while growing third-party distributors to 400. Won NYL Presidents Award for efforts.✦ Led high-energy development of teams to handle explosion of new business, including better key accounts and sales partnership management.✦ Directed IRS, SEC, FINRA, NAIC and state compliance, achieving highest possible audit rating, while effectively monitoring new business for money laundering and suspicious activity.

New York, New York, Us

Managed staff of 55 in call center, new business and processing operations for the third-party annuity sales channel, plus new responsibility for licensing/commissions and in-force policy service.✦ During and recovering from financial crisis, increased business throughput by 20% during rapid annuity sales growth to $1 billion, and decreased defective applications from 80 to 35%.✦ Developed/executed strategy to strengthen relationships with and boost profits from distributors, including new tiered service levels/prices that prioritized major distributors like Chase and Morgan Stanley. Built a new and highly effective relationship management.

New York, New York, Us

With responsibility for New Business and Transfer of Assets teams (staff of 40 over two sites), streamlined operations and resolved methodology differences in processing new business for third-party distributors (banks, broker-dealers, wire houses). Developed launch strategy for critically important new service center in Cleveland, OH. Hired/developed staff, led technology deployment and set all operations processes.

As In-Force Processor in Annuities group, oversaw commission analysts and third-party distributor relationships, then launched and headed resolution/escalation operations for service call center.

Bachelor Of Science (B.S.), Criminal Justice

Accelerated Leadership Program