Learned the fundamentals of cybersecurity, including threats, risks, vulnerabilities, and attacks.Developed in Python a key loggerInstalled, configured, and maintained Security Onion SIEM and dashboardingDeveloped basic understanding of principles of secure architecture and systems security design.Developed skills regarding Identity and Access Managment, authentication, risk management, cryptography, and PKI.

Exceeded service level agreements by 30% by delivering exceptional level one phone and chat support, ensuring timely resolution of incidents and meeting high-quality standards for support interactions.Achieved 99% percentile of performers within 3 months -Top 5% of companyLead & Maintained 99% customer satisfaction rate across 3000 ticketsReduced SoA, Call Capture, and Resolution Time by 50% within 6 monthsExtensive use of PowerShell & Windows CLISubject Matter Expert for a comprehensive set of software and services, serving patients in critical care:Software Suite: Service Pro, Citrix Workspace, Dameware, Imprivata Cortex, Allscripts, Sunrise, Touch WORKS, Cisco Jabber, and Moxa industrial device networking.

Exhibited an exception level of communication to customers and internal stakeholders, with a special attention to detail and problem solving.Supervised, lead, was the point of escalation for, and mentored a team of 5 truck drivers specializing in oilfield bulk hauling, ensuring safe and efficient transportation to drilling sites and oilfields.Crafted and executed meticulous logistics plans, strategically orchestrating the timely delivery of materials.Certified Class A Commercial Drivers LicenseWithin 3 years, achieved 30 NCCER Certifications for Heavy Machinery

Lead OS installation, configuration, and management on Baremetal with HyperVExtensive use of Active Directory - Domain Services, Certificate Services, Rights Management ServicesManaged user accounts, group policies, and security permissions effectively.VOIP Phone Setup & Technology Issue Resolution