Ronald Freeman Email and Phone Number
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Ronald Freeman is a Principal, Customer Success Manager at Diebold Nixdorf.
Diebold Nixdorf
View- Website:
- diebold.com
- Employees:
- 15914
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Principal, Customer Success ManagerDiebold NixdorfKannapolis, Nc, Us
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Customer Delivery ManagerDiebold Nixdorf Apr 2021 - PresentKannapolis, North Carolina, United StatesCustomer Delivery Manager overseeing the service relationship for one of the top three financial banks in the U.S. Ensure the successful service delivery of ATM and Physical Security SLA and KPI performance by working closely with stakeholders, clients, project managers, and other team members, to achieve excellence. Continuously improving service delivery processes and practices; analyzing performance data, identifying areas for improvement, and implementing changes, and technology, to enhance efficiency and effectiveness. -
Account Technical Performance ManagerDiebold Nixdorf Mar 2015 - Feb 2024Charlotte, North Carolina Area
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Sr. National Accounts Program ManagerDiebold Sep 2013 - Mar 2015• Direct, plan, develop and integrate various project management functions and delivery process within the Electronic Security delivery group to achieve specific goals and objectives• Work with Project Managers to ensure Project Plans are prepared and meet standard formats and customer expectations• Monitor Performance to ensure projects are on time, on budget and within scope unless out of scope issues identified• Make regular face to face visits with assigned field resources to discuss performance, projects, issues, and plans• Interfaces daily with Diebold Management in Sales, Service, and Headquarter Field Support• Interface regularly with field Account Teams that are currently supported by the Electronic Security Group to review performance, account plans, etc. • Review workload regularly to ensure team is right sized … plan resource requirements for future opportunities identified by the Account teams• Directly contact / interface with Diebold customers when required
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Customer Service ManagerDiebold Jan 2012 - Sep 2013• Manage the performance of the workforce to meet or exceed customer satisfaction expectations• Assure customer satisfaction levels for service, systems and installation are met or exceeded throughout assigned territory• Manage overtime, direct labor costs, billed work and inventories to meet financial goals• Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals• Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs• Responsible for retention and growth of revenue and profit for the Business Team
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Job Site CoordinatorDiebold Jan 2011 - Jan 2012• Reviewed and approved proposals, coordinated pre construction activities, oversaw project installation and coordinated inspections with local jurisdictions• Utilized technicians and sub-contractors to their fullest ability while controlling performance and labor costs• Responsible for meeting revenue forecast of billed work installation projects totaling over $1M for fiscal year 2011
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Installation/ Service ManagerDiebold Jan 2007 - Jan 2011• Manage the performance of the workforce to meet or exceed customer satisfaction expectations• Utilized technicians and sub-contractors to their fullest ability while controlling performance and labor costs• Manage overtime, direct labor costs, billed work and inventories to meet financial goals• Attended sales, customer, contractor and team meetings to ensure team and customer satisfaction goals were met
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Installation TechnicianDiebold Feb 2006 - Jan 2007• Provided on-site maintenance services; acted as the primary customer contact• Configured and installed control panels and devices for electronic security products to include Burglar alarms, CCTV, Card access and Fire alarm systems• Ran and terminated various forms of media; tested for voltage, continuity, resistance, shorts and grounds to ensure all specifications were met
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Staff Sergeant- Multichannel Transmission Systems Operator – Maintainer 25QUs Army Aug 1995 - Feb 2006• Managed the installation, maintenance, testing, and troubleshooting of communications equipment in a field environment; responsible for a telecommunications section of 12 personnel• Assembled communications equipment components and performed adjustments to ensure optimum usage and quality• Managed the recruiting and retention program for over 1,800 IT employees; Increased employee retention rate by 26%
Ronald Freeman Education Details
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Fire Protection -
Associate Of Arts - Aa
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Associate Of General Education In Technology
Frequently Asked Questions about Ronald Freeman
What company does Ronald Freeman work for?
Ronald Freeman works for Diebold Nixdorf
What is Ronald Freeman's role at the current company?
Ronald Freeman's current role is Principal, Customer Success Manager.
What is Ronald Freeman's email address?
Ronald Freeman's email address is ro****@****old.com
What is Ronald Freeman's direct phone number?
Ronald Freeman's direct phone number is +175736*****
What schools did Ronald Freeman attend?
Ronald Freeman attended Central Piedmont Community College, Central Piedmont Community College, Pierce College.
Who are Ronald Freeman's colleagues?
Ronald Freeman's colleagues are Kim Hays, Gil Sultanian, Jomar Siggayo, Anuradha Karmokar, Maria Kovacova, Bob Steer, Marco Bejar Tenorio.
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Ronald Freeman
Business Information Technology Graduate From Tennessee Technological UniversityMaryville, Tn -
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