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@northwest.com
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Ronald Young is listed as Contact Center Supervisor at Northwest Bank, a with 1368 employees, based in Buffalo-Niagara Falls Area, United States. AeroLeads shows a work email signal at northwest.com and a matched LinkedIn profile for Ronald Young.
Ronald Young previously worked as Customer Service Specialist II at Northwest Bank and Customer Relations Manager at Hsbc.
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I’m passionate about customer service and driving change to improve the quality of service. It’s rewarding to know that I make a positive difference. Taking a genuine interest in a problem or task, then follow through while paying attention to the details, is the foundation to my success.As a Supervisor and Manager, I’ve thrived in a constantly changing environment. I’m able to work directly with clients, often handling the most complex situations. I've also had the opportunity to supervise and develop teams of specialists to help them provide the highest standard of customer service.In addition, being forward-thinking and resourceful has helped me identify process improvements that enhance the overall customer experience and provide significant benefit to the company. My experience and knowledge made me a subject matter expert that allowed me to collaborate on a variety of projects.Key Accomplishments:• Honored to be one of 50 top performers to receive the President’s Award across all HSBC in the US. • Headed a project to streamline account record changes across all client points of contact. Complaints dropped by more than 80% and costs decreased by $200k annually. • Managed mass customer communications.Specialties:• Customer Relations • Service & Support • Analytical & Creative Thinking • Process Improvement • Business Writing • Team Collaboration • Project Management • Operations • One-on-One Training • Microsoft Office Suite
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Buffalo-Niagara Falls Area
Ensure superior customer service through the daily management of a Specialist Contact Center team. • Monitor and/or assign Call Center workload/workflow.• Provide guidance to ensure all client interactions are handled in a timely manner.• Coaching feedback to Specialists regarding overall performance. • Prepare and deliver annual performance reviews.
Buffalo-Niagara Falls Area
Provided quality and efficient customer service that built lasting relationships with clients.• Spoke with clients to learn about and address their needs, complaints, or other issues.• Made sure clients felt supported and valued.• Recommended products or services that may suit clients' needs.
Buffalo/Niagara, New York Area
Supervised and developed the Customer Relations team to provide the highest standards of customer service, and ensuring that all company policies and banking regulations are followed.• Researched and resolved the most complex and/or high profile complaints. • Headed a project that reduced complaint volume and saved costs. • Collaborated on a variety of projects that drove change, which included designing, implementing, and documenting new processes and policies.• Managed mass customer communications from 2015 to 2017.
Buffalo/Niagara, New York Area
Investigated and resolved escalated complaints within set time frames then advised clients of the resolution.• Liaised with consumer advocacy agencies, including the Better Business Bureau (BBB), representatives from states Attorney Generals' Offices, the Federal Reserve Bank, the Office of the Comptroller of the Currency (OCC) and the Consumer Financial Protection Bureau (CFPB).• Utilized knowledge of various banking regulations and worked closely with subject matter experts in Compliance and General Counsel. • Identified process improvement opportunities. Shared observations with stakeholders to prevent repeat complaints and/or improve the customer experience.
Other employees you can reach at northwest.com. View company contacts for 1368 employees →
Kerri Kramer
Colleague at Northwest BankLittle River, South Carolina, United States
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Holly Mckeever
Colleague at Northwest BankLakewood, New York, United States
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Jim Kane
Colleague at Northwest BankWarren, Pennsylvania, United States
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Maxwell Oknefski
Colleague at Northwest BankPittsburgh, Pennsylvania, United States
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Jeremy Radon
Colleague at Northwest BankCleveland, Ohio, United States
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Kailynn Tanner
Colleague at Northwest BankGreater Rockford Area, United States
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Sara Musone
Colleague at Northwest BankErie, Pennsylvania, United States
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Michele Cavalier
Colleague at Northwest BankPittsburgh, Pennsylvania, United States
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Mike Mcandrew
Colleague at Northwest BankState College, Pennsylvania, United States
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Kim Hitchcock
Colleague at Northwest BankErie, Pennsylvania, United States
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Quick answers generated from the profile data available on this page.
Ronald Young works for Northwest Bank.
Ronald Young is listed as Contact Center Supervisor at Northwest Bank.
AeroLeads has found 1 work email signal at @northwest.com for Ronald Young at Northwest Bank.
Ronald Young is based in Buffalo-Niagara Falls Area, United States while working with Northwest Bank.
Ronald Young has worked for Northwest Bank and Hsbc.
Ronald Young's colleagues at Northwest Bank include Kerri Kramer, Holly Mckeever, Jim Kane, Maxwell Oknefski, and Jeremy Radon.
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