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Ronald Young Email & Phone Number

Customer Relations | Call Center | Project Management | Operations at Northwest Bank
Location: Buffalo-Niagara Falls Area, United States, United States 4 work roles
1 work email found @northwest.com LinkedIn matched
✓ Verified May 2026 3 data sources Profile completeness 71%

Contact Signals · 1 work email

Work email r****@northwest.com
LinkedIn Profile matched
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Current company
Northwest Bank
Role
Customer Relations | Call Center | Project Management | Operations
Location
Buffalo-Niagara Falls Area, United States, United States
Company size
1368 employees

Who is Ronald Young? Overview

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Quick answer

Ronald Young is listed as Customer Relations | Call Center | Project Management | Operations at Northwest Bank, a company with 1368 employees, based in Buffalo-Niagara Falls Area, United States, United States. AeroLeads shows a work email signal at northwest.com and a matched LinkedIn profile for Ronald Young.

Ronald Young previously worked as Contact Center Supervisor at Northwest Bank and Customer Service Specialist II at Northwest Bank.

Company email context

Email format at Northwest Bank

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{first}.{last}@northwest.com
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AeroLeads found 1 current-domain work email signal for Ronald Young. Compare company email patterns before reaching out.

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Profile bio

About Ronald Young

I’m passionate about customer service and driving change to improve the quality of service. It’s rewarding to know that I make a positive difference. Taking a genuine interest in a problem or task, then follow through while paying attention to the details, is the foundation to my success.As a Supervisor and Manager, I’ve thrived in a constantly changing environment. I’m able to work directly with clients, often handling the most complex situations. I've also had the opportunity to supervise and develop teams of specialists to help them provide the highest standard of customer service.In addition, being forward-thinking and resourceful has helped me identify process improvements that enhance the overall customer experience and provide significant benefit to the company. My experience and knowledge made me a subject matter expert that allowed me to collaborate on a variety of projects.Key Accomplishments:• Honored to be one of 50 top performers to receive the President’s Award across all HSBC in the US. • Headed a project to streamline account record changes across all client points of contact. Complaints dropped by more than 80% and costs decreased by $200k annually. • Managed mass customer communications.Specialties:• Customer Relations • Service & Support • Analytical & Creative Thinking • Process Improvement • Business Writing • Team Collaboration • Project Management • Operations • One-on-One Training • Microsoft Office Suite

Current workplace

Ronald Young's current company

Company context helps verify the profile and gives searchers a useful next step.

Northwest Bank
Northwest Bank
Customer Relations | Call Center | Project Management | Operations
warren, pennsylvania, united states
Website
northwest.com
Employees
1368
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Company profile
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4 roles · 27 years

Ronald Young work experience

A career timeline built from the work history available for this profile.

Contact Center Supervisor

Current
Northwest Bank

Buffalo-Niagara Falls Area

  • Ensure superior customer service through the daily management of a Specialist Contact Center team.
  • Monitor and/or assign Call Center workload/workflow.
  • Provide guidance to ensure all client interactions are handled in a timely manner.
  • Coaching feedback to Specialists regarding overall performance.
  • Prepare and deliver annual performance reviews.
May 2021 - Present

Customer Service Specialist Ii

Northwest Bank

Buffalo-Niagara Falls Area

  • Provided quality and efficient customer service that built lasting relationships with clients.
  • Spoke with clients to learn about and address their needs, complaints, or other issues.
  • Made sure clients felt supported and valued.
  • Recommended products or services that may suit clients' needs.
Jul 2020 - May 2021

Customer Relations Manager

Hsbc

Buffalo/Niagara, New York Area

  • Supervised and developed the Customer Relations team to provide the highest standards of customer service, and ensuring that all company policies and banking regulations are followed.
  • Researched and resolved the most complex and/or high profile complaints.
  • Headed a project that reduced complaint volume and saved costs.
  • Collaborated on a variety of projects that drove change, which included designing, implementing, and documenting new processes and policies.
  • Managed mass customer communications from 2015 to 2017.
2005 - 2019 ~14 yrs

Customer Relations Research Specialist

Hsbc

Buffalo/Niagara, New York Area

  • Investigated and resolved escalated complaints within set time frames then advised clients of the resolution.
  • Liaised with consumer advocacy agencies, including the Better Business Bureau (BBB), representatives from states Attorney Generals' Offices, the Federal Reserve Bank, the Office of the Comptroller of the Currency (OCC).
  • Utilized knowledge of various banking regulations and worked closely with subject matter experts in Compliance and General Counsel.
  • Identified process improvement opportunities. Shared observations with stakeholders to prevent repeat complaints and/or improve the customer experience.
1999 - 2005 ~6 yrs
Team & coworkers

Colleagues at Northwest Bank

Other employees you can reach at northwest.com. View company contacts for 1368 employees →

JS Jessica Smith Jessica Smith Colleague at Northwest Bank Erie, Pennsylvania, United States, United States View → RA Riddell Amber Riddell Amber Colleague at Northwest Bank Conewango Valley, New York, United States, United States View → TH Timothy Holman Timothy Holman Colleague at Northwest Bank Westerville, Ohio, United States, United States View → EG Emilia Garcia Emilia Garcia Colleague at Northwest Bank Lancaster, Pennsylvania, United States, United States View → KT Kit Turner Kit Turner Colleague at Northwest Bank Warren, Pennsylvania, United States, United States View → DS Diane Stevens Diane Stevens Colleague at Northwest Bank Erie-Meadville Area, United States View → CS Cristy Sprankle Cristy Sprankle Colleague at Northwest Bank Tyrone, Pennsylvania, United States, United States View → PG Pamela Gretsky Pamela Gretsky Colleague at Northwest Bank Canonsburg, Pennsylvania, United States, United States View → TR Taylor Rowlands Taylor Rowlands Colleague at Northwest Bank Youngstown-Warren Area, United States View → KN Kevin Nelson Kevin Nelson Colleague at Northwest Bank United States, United States View →
FAQ

Frequently asked questions about Ronald Young

Quick answers generated from the profile data available on this page.

What company does Ronald Young work for?

Ronald Young works for Northwest Bank.

What is Ronald Young's role at Northwest Bank?

Ronald Young is listed as Customer Relations | Call Center | Project Management | Operations at Northwest Bank.

What is Ronald Young's email address?

AeroLeads has found 1 work email signal at @northwest.com for Ronald Young at Northwest Bank.

Where is Ronald Young based?

Ronald Young is based in Buffalo-Niagara Falls Area, United States, United States while working with Northwest Bank.

What companies has Ronald Young worked for?

Ronald Young has worked for Northwest Bank and Hsbc.

Who are Ronald Young's colleagues at Northwest Bank?

Ronald Young's colleagues at Northwest Bank include Jessica Smith, Riddell Amber, Timothy Holman, Emilia Garcia, and Kit Turner.

How can I contact Ronald Young?

You can use AeroLeads to view verified contact signals for Ronald Young at Northwest Bank, including work email, phone, and LinkedIn data when available.

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