Ronald Grift Email & Phone Number

Round Rock, Texas, Us

• Provided critical business and product operations support for software products/solutions• Responsible for requirements and planning of the back-end infrastructure readiness for configure, price and quoting tools and SAP product structures • Collaborated with global cross-functional teams to ensure customer needs and requirements are represented and product releases are met• Coordinated Product Master Data Management for SAP Solution Sales Configuration (SSC)• Defined data validation rules for critical product master data attributes improving data quality significantly

Hopkinton, Ma, Us

• Received EMC excellence awards from Product Management in the area of product release achievements and success with conversion to E-Licensing• Collaborated with Product Management, Operations and Engineering for definition of model codes/material numbers• Reviewed and elicited requirements for the New Product Introduction (NPI) offered in the Oracle Sales Configurator• Executed user acceptance testing of the Configure, Price and Quote (CPQ) process and performed system end-to-end testing from generating quotes, through ordering, delivery, customer service and support

South San Francisco, California, Us

• Gathered business requirements and developed functional specifications for the Salesforce application for global medical inquiry management and medical repository content management, in order to provide accurate, consistent and timely responses to medical information inquiries• Implemented Concur Travel and Expense with Web Services integration of Salesforce and corporate credit card• Supported the successful implementation of the web portal for the trial inquiry support line, dedicated to handling clinical trial inquiries from patients and Healthcare Providers• Developed Use Case specifications for the Salesforce application for Grants Management

Eindhoven, Noord-Brabant, Nl

• Business process expert for industrial and commercial order fulfillment systems• Documented error/exception handling process and created user guides for IDOC processing for SAP integration• Provided support for SAP Procure-to-Pay and Production Planning and received an award for exceptional service from users group for providing excellent training documentation and user guides

• Created training material and documentation of business processes for usage for global roll-out of SAP Kernel for the Procure-to-Pay process: purchase order, goods receipt, invoice receipt/verification, credit memo, accounts payable and vendor master