Business Systems Analyst
Fulfilled a critical role collaborating with key business stakeholders at this multinational insurance corporation with more than 88 million customers in 130 countries, working to update system databases to align with business requirements and contributing to the maintenance of Disaster Recovery documentation and Business Continuity Management initiatives. Contributed additional service and expertise responding to ad hoc requests for reports and installing vendor software releases.Key Accomplishments * Served as the custodian of documentation and recertification forms, providing support to the IT Security Risk & Compliance (ITRSC), Audit, and SOX departments.* Facilitated the flow of critical information and communications between AIG stakeholders and Cover-All, a provider of software products for property/casualty and health care insurance industries.* Contributed to a successful conversion of the Cover-All software from Classic to NexGen by documenting 45 job performance functions.* Continually worked to identify opportunities to design and implement business process improvements, yielding measurable gains in productivity, efficiency, and operational effectiveness.