Ronald Guardado Email & Phone Number

New York, United States

New York, United States

New York, New York, United States

Oversaw Front Desk Operations to ensure daily arrivals were processed smoothly and efficiently.Assist General Manager in all Operational Duties.

New York, New York, United States

Responsible for providing support to the General Manager in all daily activities.Ensured staff followed All company SOPs.Supervise all staff and provide solutions for administrative and guest problems.

Greater New York City Area

• Front of the House – Supervise, train Front Desk staff, create staff work schedules, assign overtime based on volume, forecast and departmental needs. Oversee operations of the front desk to ensure daily average arrivals are processed smoothly and efficiently handle guest recovery opportunities and compensation professionally and efficiently. • Back of the House - Open the house by assigning rooms to attendants, providing them with updates to early/late checkouts, special guest’s requests throughout the day, and conduct room inspections to ensure standards are met. Co-ordinate service requests to engineering. Perform property walk through to ensure public areas are clean and well maintained.• Manage, create, cancel, and modify reservations, and resolve errors made in the PMS system, perform monthly reconciliation procedure for commission invoices for various OTA’s and ensure daily, monthly revenue benchmarks are met, along with managing daily room inventory for property.

New York, New York, United States

• Responsible for booking, and registering guests in and out of their rooms, review daily reports, handle multiple telephone lines, assist in resolving guest’s complaints.• Provide outstanding customer service to all guest and ensured all guest inquiries/request are accommodated accordingly.• Responsible for verifying guest credit card information according to company policy.

Associate'S Degree, Accounting

Activities and Societies: Phi Theta Kappa

Education record