Ronald Harrington, Ma, Cam, Calp Email & Phone Number

Muncie, IN, US

Austin, Texas, United States

Develop Northland Experience curriculum Onboard new leasing professional Establish what the Northland prospect experience will look through collaboration between senior leadership, regional management, marketing, and revenue Identify learning gaps and address on a need basisMotivate leasing staff to meet company occupancy goals

Austin, Texas, United States

Onboard new employees with the Northland Core CurriculumMonitor and measure occupancy, conversion ratios, and sales strategiesProvide training feedback based on onsite visitsPlan, facilitate, and execute sales contest driving occupancy and revenue goalsDevelop and deliver customized training based on needs identify by senior management, regional manager.

Weekly travel within the Sterling Group portfolio to provide assistance in any aspects of office operations, leasing, resident retention and trainingWork with corporate level colleagues (Regional Directors, Assistant Vice Presidents) to create plans to assist with overcoming training gapsDevelop and Host the in-person Leasing Training available to all.

Weekly travel within the Sterling Group portfolio to provide assistance in any aspects of office operations, leasing, resident retention, and training.Specialities include acquisitions/ value add, lease-ups and Class A'sQuickly identify issues and develop a plan of coachingWork with corporate staff (Regional Directors, AVP, RVP) to create plans to assist.

Muncie, Indiana Area

Work as a member of a team to ensure customer satisfactionPerform daily cleaning task as assigned by a member of managementSuggestive sell to help store meet revenue goalsGreet and connect with customers to create the 3rd home environmentEnsure that Starbucks Core values are being represented at all times

Muncie, Indiana Area

Assist the manager with day to day operations. Work with students from the Hospitality and Food Management Program and the Residential Property Management classes that meet at the property.Help create a positive impression of Muncie IN for IU School of Medicine students.Act as the manager in the absence of the manager. Manage to a budget. Ensure property.

Indianapolis, Indiana Area

Assisted with the revamping of the new property manager operations training by creating training tipsWorked with the Manager of Operations and Revenue Management on LRO related projects such as a weekly pricing calls, old to new report, and the various reportsPerformed risk management reporting for the Director of ComplianceCompleted various operation.

South Bend, Indiana Area

Responsible for day to day operations of a 528 bed community.Lead team of 9 people to achieve occupancy and maintenance standards per company SOP's.Create and manage budget of property.Develop weekly goals for staff and manage to ensure lease up is running smoothly.Coach and train staff as needed. Prepare weekly and monthly reports for regional.

The Phoenix Sacramento

Manage leasing function of 647 apartment community.Maintained a 53% renewal rate in 2015.GPR increase of 22% Year over year.Assist Property Manager in time of absence.Create and promote community events. Create relationships with community to help lease property.2015 Horizon Realty Advisors Leasing Manager of the Year.

Sacramento, California Area

Responsible for all on campus marketingLeasing apartments in a 647 unit communityOverseeing the flow of front officeAll craiglists ad generationReview and make recommendations on prices for each unit typeBuild relationships with key contacts with organizations around the Sacramento area.

Indiana

Crowne Plaza Indianapolis Airport

Run the day to day operations of the front office.Reports directly to the Director of RoomsScheduling for the front desk and bellmanEnsures guest satisfaction in the hotel of 271 rooms

Sheraton Indianapolis At Keystone Crossing

Sell over 30,000 square feet of Meeting space to groups of 50 or more peopleSilicate new businessDetail all groups I book and work with Banquet team to ensure successful event

Indianapolis, Indiana Area

Work in Delphi to update room blocks for current groups coming in.Coordinate with clients to ensure everything is ready for arrival to the hotelWork closely with Revenue Mangement to ensure inventory balance of 621 rooms between 3 hotelsDevelope social media content for the three properties

Indianapolis, Indiana Area

Ensure quality serviceProvide insight into city informationHandle cash Insure proper transactionProvide security and safety for guestResolve client problems and requests with goal of providing 100% client satisfaction. * Collaborate with team members on a daily basis * Deliver personal attention to customers to ensure high level of satisfaction, to.

* Work with two other committees to create content for emerging leaders* Created Student Advisor Board for IMPI to act as liaisons between students and senior members* Launched the Student Involvement Committee

Effectively met all food and labor goals on a weekly basis* Fostered a team atmosphere through coaching, training, communication, and motivation.* Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.

Learned the areas of housekeeping, breakfast bar, front desk, and sales* Inspected guest rooms after housekeeping cleaned room* Worked closely with sales manager to ensure contracts are being sent out on a timely manner

* Coordinated schedules for office staff* Marketed venue to potential clients which resulted in room rentals* Responded to clients via email or phone to ensure needs were being met

Managed daily operations of business with $80,000 monthly sales through inventory control, attention to detail* Accepted 2009 award for Best Grand Opening from Subway International* Scheduled work shifts for 20 employees

Master Of Arts - Ma, Residential Property Management, 3.866

Activities and Societies: Residential Property Management Association Member- 2017/2018 Residential Property Management Association.

Bs, Hospitality And Food Management

Activities and Societies: Treasurer- Hospitality and Food Management Assoication

Education record

Activities and Societies: Drama Club, Choir, Latin Club, Mascot