Ron Hawkins Email and Phone Number

Serve as Subject Matter Expert (SME) for core networking technologies such as routing, switching, firewall, and wireless. Responsible for the operational stability of LAN, WAN and wireless networking infrastructure to achieve targeted uptime and reliability.Monitor the health of all networking devices and WAN/Internet circuits leveraging tools like Solarwinds for automated alerting and reports. Provide tier 3 support for incidents related to any technology owned and supported by the Network Services group. Demonstrate ability and willingness to share ideas with peers and management.Embrace a coaching culture, provide feedback to peers and management.Demonstrate a positive attitude and set an example for colleagues.Attend regular manager and team lead status meetings and be engaged in meeting discussions and strategic planning. Promote cross team collaboration in problem analysis, solution identification, implementation, and delivery activities.Collaborate with IT teams and end users to understand project requirements and recommend sustainable solutions that meet defined business needs.Identify potential product, service and process opportunities by collecting customer requirements and analyzing business need.Actively look to identify opportunities to enhance organizational efficiency.Build sustainable relationships of trust through open and interactive communication.Understand and be able to communicate daily and weekly Goals as assigned by Manager.Plan daily and weekly work activities in alignment with established/defined team Goals/PrioritiesExecute against approved daily and weekly plans and keep leadership informed of work status/progressIndependently manage assigned tasks and project components to complete within established timelines.Identify and communicate potential business impacts when planning changes to production systems

• Responsible for the daily operations of IT Infrastructures for small business, school districts, and manufacturing facilities: Network, Storage, Exchange, Active Directory, PC's, Telecom, Office Machines, connectivity, remote sites, etc. • Provide onsite maintenance of existing client networking systems, design and implementation of new infrastructure, LAN/WAN, etc.• Deliver expert consultation for the design, development, and implementation of technical products and systems.• Evaluate/assess existing systems and/or user needs to design, recommend, and implement system changes.• Recommend alterations and enhancements to improve quality of products and/or procedures.• Oversee designing architecture for organizations on an enterprise level.• Resolve issues dealing with network equipment, including scheduling and coordination of server maintenance and downtime around user and group, needs across organizations.• Define system and application architecture and provide vision, problem anticipation, and problem-solving ability to organizations.• Research future LAN/WAN hardware needs, assessing new technologies and techniques.• Recommend, implement, and maintain network architectures (LAN and WAN).

Analyzed, installed, administered, maintained, and troubleshoot infrastructure. Led ISE integration at existing manufacturing facilities. Designed and led in capacity planning, creation and maintenance of Telecom disaster recovery plans, and manage all Telecom performance activities. Acted as project team leads ensuring timelines and budgets are met from a Telecom perspective. Used of Telecom diagnostic tools and software aids for the investigation of Telecom problems. Provided project management of site refreshes, Launch activities, divestiture, and site idling.

Managed the daily operations of IT Infrastructures for small business: Servers, Network, Storage, Exchange, Active Directory, PC's, Telecom, Office Machines, etc. Performed onsite maintenance of existing client networking systems, design and implementation of new infrastructure, LAN/WAN, etc. Provided expert consultation for the design, development and implementation of technical products and systems.

Hands-on technical leadership role, primary responsibility: ensuring stable IT operations via management of company wide infrastructure, applications and service providers. Provide essential cost-efficient IT hardware, software, project management, and execution services enabling Brand to operate and conduct business efficiently, while providing the highest level of customer service internally and externally.Manage the daily operations of all IT Infrastructures: 80+ Servers, Network, Storage, Exchange, Active Directory, PC's, Telecom, Office Machines, etc. Design, implementation and ongoing support of Microsoft Exchange 2003 environment, including clustered servers support up to 1800 seats.Management of 2 Operations resources and 5 Regional IT staff, responsible for supporting daily operations at branch and satellite locations. Cradle to grave Project management of office move/add/change, providing LAN/WAN, Telephony (POTS, Digital, and VoIP), File servers/NAS, Backup architecture, and end user workstation configuration/support.Windows Server 2000/2003/NT server management at a technical hands-on level III, including installation, configuration, scripting, administration and patching (80+ Servers). Management of enterprise class networks based on Cisco technologies, 130 division and regional offices totaling 1900 end-users HP Storage Area Network configuration management and administration, Veritas/Acronis backup software. Network monitoring & security aspects, common problems, and solutions (ACL, firewall configuration, filtering, and VPN). Provide support and solutions for remote desktop access (VPN, Citrix, Remote Desktop) Maintain Service and Operating Level agreements, metrics & reporting for datacenter operations quality and performance. Develop policies and procedures to meet service expectations and quality for Data Center Operations.