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CAREER OBJECTIVE Looking for a position that will incorporate my particular experience and technical skills that have been acquired through education and work-related affairs: Spanish/English interpreting, translation and/or instruction; computer abilities (e.g. Microsoft Office); customer service and ministry skills, and my organizational strengths; I have a preference of a profession that would broaden local or global activities in relation to the Hispanic community or Latin American Countries.HISTORYI'm currently living in Northern Kentucky since 2000. I married Julie from Dayton, Ohio in 2001. We reside in a rural area but we are looking to relocate closer to Cincinnati or possibly another area if the doors open. For the last fourteen years, my career has centered around Spanish-English interpreting, translating and outreach. Additionally, I have taught English (ESL) to ELL's (English Language Learners as well as conducting Drug & Alcohol education and Outpatient treatment. I now have a Bachelor of Arts degree in Leadership with a counseling emphasis.DESCRIPTIONSelf-motivated and task & detail-oriented individual who enjoys working with people; Transferable skills include technology & computers, the study of the Spanish language, desktop publishing, teaching, travel and people skills; Innovative: especially in making contributions and improvements to current tasks; Confidential: accustomed to handling sensitive and confidential materials; Efficient and organized: demonstrated history of maintaining data (on the run) and producing accurate, timely reports.
Cengage Learning
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Customer Tech SupportCengage Learning May 2018 - PresentIndependence, Ky
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Interpreter / Translator (English/Spanish)Hispanic Matters Jul 2001 - PresentNorthern Kentuckyo Certified for medical interpreting. Fourteen years of interpreting for medical and dental appointmentso Qualified for court interpreting. Intermittent jobs for KY AOC courts and other official activitieso ESL (English as a Second Language) and Spanish instructiono Interpret for Human Resource procedures (hiring, education, benefits awareness, evaluations)o English-Spanish translation of documents, forms, and presentations for various companies
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Drug & Alcohol Counselor (English & Spanish)Awareness & Discovery Group Jun 2003 - Jun 2019Florence, Kyo Certified DUI Counselor by the Division of Behavioral Health -Prime for Life Driving Unimpaired 20-Hour Educationo Interpret for professional counselors for enrollment and education and Instructor: Batterer’s Intervention, Anger Management, Theft, Divorce Education and Substance Abuse.o Certified instructor for FIT (Families in Transition), a divorce education course – Spanish and English. -
Delivery Service Supervisor (Interim)Valassis Sep 2012 - May 2013Florence, Kyo Successfully select, contract, orientate and monitor the performance of independent contract carriers and delivery inspectors to ensure all deliveries are made in accordance with the terms of our contract. Develop and maintain good business relationships with all contractors. o Perform route inspection including bag checks in assigned areas as well as manage Independent Contract Inspectors. Provide accurate information of route delivery including time of delivery, quality of delivery and… Show more o Successfully select, contract, orientate and monitor the performance of independent contract carriers and delivery inspectors to ensure all deliveries are made in accordance with the terms of our contract. Develop and maintain good business relationships with all contractors. o Perform route inspection including bag checks in assigned areas as well as manage Independent Contract Inspectors. Provide accurate information of route delivery including time of delivery, quality of delivery and any independent contract carrier issues.o Research and report findings of delivery complaints including, but not limited to, resident complaints, client complaints and non-delivery complaints. Show less -
Regional Accounting ManagerIdt Corporation Oct 2011 - Jun 2012Northern Kentucky/Southern Ohioo Business to Businesso Establish and maintain accounts for IDT’s domestic and international telecommunication services mostly among Spanish-speaking businesses for a company based in Newark, New Jersey until the market was closed in this region.o Operations include: retail, accounts receivables, promotions and inventory. -
Esl Instructor / InterpreterGrant County Schools Feb 2001 - Sep 2009Grant County Kyo Instrumental in developing and teaching the ESL program for ELL’s (English Language Learners) and their familieso Conduct county-wide English proficiency exams for determining a plan of action for the studento Academic instruction in various content areaso Interpret and translate (English/Spanish) (enrollment, correspondence, meetings, medical appointments, etc.)o Regular contact and home visits to assist families in a variety of needs
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Bilingual Customer Service & Resolution Rep (Home Agent)Convergys Feb 2008 - Aug 2009Erlanger, Kyo Bilingual (English/Spanish) customer service and claims resolution.o Interface with customers via inbound or outbound calls for the purpose of resolving routine problems with products or services while maintaining a broad knowledge of client products and services. o Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.o Offer solutions to issues that are often non-standard/non-routine and require some clarification.
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Associate MinisterChurch Of God (Cleveland, Tn) Jun 1991 - Oct 1999Snead, Al; Corbin, Ky; Winchester, Kyo Youth Ministryo Music Ministry (vocal)o Preaching and Teachingo Pastoral Care & Visitationo Private Counselingo Programs & Activities Planning and Coordination
Ronald Hess Skills
Ronald Hess Education Details
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Leadership (Counseling Emphasis) -
3.3
Frequently Asked Questions about Ronald Hess
What company does Ronald Hess work for?
Ronald Hess works for Cengage Learning
What is Ronald Hess's role at the current company?
Ronald Hess's current role is Bilingual (Spanish/English Interpreter), Customer Service, Technology.
What is Ronald Hess's email address?
Ronald Hess's email address is ro****@****use.net
What is Ronald Hess's direct phone number?
Ronald Hess's direct phone number is +171757*****
What schools did Ronald Hess attend?
Ronald Hess attended Lee University, Lee University.
What are some of Ronald Hess's interests?
Ronald Hess has interest in Animals, Dinner And A Movie, Swimming, Digital Photography, Msn Messenger, Spanish English Interpreting, Teaching English As A Second Language, Desktop Publishing, Facebook, Google Hangout And Shared Talk.
What skills is Ronald Hess known for?
Ronald Hess has skills like Translation, Bilingual English/spanish, Information Technology, Interpreting, Teaching English As A Second Language, Customer Service, Language Teaching, Organization, Communication Skills, Intercultural Relations, Testing, Desktop Publishing.
Not the Ronald Hess you were looking for?
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Ronald Hess
Director Of Athletics/ Teacher/ Coach At Kestrel Heights Charter SchoolRaleigh-Durham-Chapel Hill Area2kestrelheights.org, kestrelheights.net -
Ronald Hess, CPA, CMA
Jeffersonville, In6fireking.com, webster.edu, thetechnologyagency.com, kinetictms.com, thetechnologyagency.com, kinetictms.com -
5att.eu, gmail.com, gmail.com, hp.com, dxc.com
5 +171721XXXXX
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3fhcsd.org, gmail.com, yahoo.com
1 +181482XXXXX
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