Ron Hill Email and Phone Number
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Ron is a Customer Success trailblazer, Director for the El Sauzal Foundation and co-founder of Banzai Hooks – a local fishing equipment distributor. He is a Global Customer Success and SaaS leader with 20+ years of experience developing technical expertise, shaping strategy, creating and enhancing CS business plans, and ensuring cross-functional alignment, including positioning and messaging, pricing, and go-to-market strategy. His background varies across hardware, on-prem software and services, SaaS, cybersecurity, and enablement. With a rich proficiency in scaling customer success and post-sale departments for early-phase SaaS companies resulting in an increase in customer retention, expansion, and advocacy. He has developed Customer Success departments from the ground up leading key initiatives like playbook creation, customer journey mapping, dynamic engagement, early alerting system, remote CSM training, onboarding guides, and predictable revenue forecasting. Ron is adept at achieving great results through others over the long term through transparency, honesty, and personal integrity. Known for a strategic blend of technical, relationship and leadership skills desiring to exceed expectations and build trusted partnerships. Key Skills: Team Leadership, Mentoring, Product Adoption, Onboarding, Technical Account Management, Customer Success Management, Renewals, Cross-sell / Up-sell, Relationship Management, Advocacy, Bias towards action, Strategic Partnerships
Microsoft
View- Website:
- microsoft.com
- Employees:
- 231118
- Company phone:
- 0124 415 8000
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Enterprise Commercial, Retail And Consumer GoodsMicrosoftFlagstaff, Az, Us
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Enterprise Commercial, Retail & Consumer GoodsMicrosoft May 2021 - PresentRedmond, Washington, Us
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Board MemberEl Sauzal Foundation Inc. Jan 2017 - PresentUsEstablished in September 2004, the El Sauzal Foundation provides financial, emotional and executive support to the El Sauzal Home for needy children near Ensenada Mexico.Our mission is to raise the children we care for through three main components – faith, family and a future. Through faith we can give children the hope and courage they need as they face life. Through our family setting, we love the kids, demonstrating for them how healthy families work. And with a focus on the future, we work to give the children the education they need as they prepare to start lives on their own.One of the priorities of this Orphanage is that children receive a complete education to give the children a future out of poverty. We send the kids to elementary school, provide tutoring to get the kids to grade level, and pay to send them to high school. When teens want to go on to college or technical school, the Orphanage and sponsors pay for the tuition. Read about helping with education costs.Orphanage alumni have become lawyers, teachers, psychologists and social workers. There are also accountants, bilingual secretaries, and chefs. Six alumnae are pastors and evangelists. -
Founding PartnerBanzai Hooks Dec 2016 - PresentBanzai Hooks are the premier fishing hooks for the serious trout fisherman. Widely used in the Eastern Sierra Nevada mountains of California by enthusiasts and novices alike. They are thinner, lighter and sharper than any other trout focused fishing hook available. Made from bronzed, high carbon steel; these hooks grab, and wont let go. In addition, the materials break down quickly if left in a fishes mouth or throat - so you can safely catch and release even if the fish swallows your hook.
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Director Of Customer SuccessAuditboard Feb 2020 - Feb 2021Cerritos, California, UsStarted and built a highly agile and dynamic Customer Engagement practice with the primary goal to make the clients of the AuditBoard platform successful using a customer first journey. My team delivered more than 22% net revenue growth and less than 5% annual churn through highly focused campaigns on $55M ARR. Initiated a companywide 100% COVID contact initiative the met customers where they were to bridge the gap created by the early stage pandemic lock down. Introduce and landed a customer success management platform that informed the entire organization on the health and status of the client base. -
Global Customer Success DirectorCylance Inc. Dec 2018 - Oct 2019Waterloo, Ontario, CaDeveloped a new Global Customer Success program to deliver a Prevention Experience. Advocated and shepherded program through startup phase and ultimate acquisition. CS Practice adopted across acquiring company as foundation for the future of the SaaS experience offering. Leading Multinational team reporting to the Chief Customer Experience Office. -
Senior ManagerCylance Inc. Aug 2018 - Dec 2018Waterloo, Ontario, Ca
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Principal Technical Account ManagerCylance Inc. Dec 2017 - Aug 2018Waterloo, Ontario, Ca
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Senior Technical Account ManagerCylance Inc. Apr 2017 - Dec 2017Waterloo, Ontario, Ca
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Global Technical Delivery Team ManagerMicrosoft Mar 2014 - Apr 2017Redmond, Washington, UsManage and lead a team of nearly 30 expertly skilled Consulting and Dedicated engineers that directly support customers in the design, implementation and operation of Microsoft technologies. Partner with corresponding Public Sector leaders to ensure high quality and satisfaction.• Lead a team of highly skilled consulting experts enabling high performance and loyal customer base through digital transformation and Cloud based solutions for a developing customer base resulting in Team satisfaction well above peers• Partner with internal & external US Public Sector and National Security counterparts to drive strong integration and industry specific solutions that are reused throughout the Premier Business • Enable transformation from individual core competencies and commitments to a collaborative and value based portfolio within the Microsoft evaluation system while increasing employee job satisfaction to 92% from a low of 64%• Operate end to end services business in a secure organization, providing operational excellence and trusted partnerships to our public-sector customers in the National Security Group with aggressive budgets, often ambiguous direction and complex problems• Generate support and direction through leadership, deliberate and articulate communication, team motivation, and facilitating cross group collaboration to deliver beyond expected results• Support career development and leadership skills within my team. Break down barriers - internal or external - that may block their ability to deliver amazing results for our customers and the company leading 40% of my team into roles of increased responsibility•Circle of Excellence Award recipient for Top Subsidiary
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Senior Technical Account Manager IiMicrosoft Mar 2010 - Mar 2014Redmond, Washington, UsA trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, if something unexpected occurs the TAM, working with Customer Service and Support (CSS), manages the incident to resolution and then follows up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment. By maintaining a long-term relationship with their customers a TAM gains an understanding of their customers' IT organizations' impact on overall business, their IT goals, and their pain points - which is used by the TAM to create a Service Delivery Plan ensuring their customers' operational success with Microsoft products.
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Senior Technical Account ManagerMicrosoft Oct 2007 - Mar 2010Redmond, Washington, UsA trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, if something unexpected occurs the TAM, working with Customer Service and Support (CSS), manages the incident to resolution and then follows up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment. By maintaining a long-term relationship with their customers a TAM gains an understanding of their customers' IT organizations' impact on overall business, their IT goals, and their pain points - which is used by the TAM to create a Service Delivery Plan ensuring their customers' operational success with Microsoft products.
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Tam IiMicrosoft 2005 - Oct 2007Redmond, Washington, Us• Provided support delivery services of Premier issues and services designed to improve customer IT operational health in varied financial services accounts. • Achieved trusted advisor status with customer.• Managed Support Delivery on reactive incidents provided by Microsoft CSS• Maintained Support Delivery Plans for several customers that the sales forces uses for opportunities and renewal• Managed the delivery and follow-up of Proactive Support reducing reactive support cases and costs
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Senior It AnalystMadera County 2003 - 2005Technical Supervisor and system administrator for multi-department WAN. Responsible for supervising and mentoring junior techs, implementing disaster recovery plan and IT security measures. Primary Analyst for data security and system integrity. Supervise projects and solutions for many disparate departments throughout the municipal government.
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Senior Deployment EngineerHewlett-Packard 2000 - 2003Houston, Texas, UsTeam Lead for the Central California area within the Global Deployment Services. Responsible for installation, configuration and administration of newly purchased equipment for several of HP’s largest customers; managed and coordinated large projects that included supervisory role over production systems, desktop support, operations and networked environment. -
Senior Field EngineerHewlett-Packard 1996 - 2000Houston, Texas, Us
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SergeantUs Army Sep 1988 - Aug 1994Arlington, Virginia, Us
Ron Hill Skills
Ron Hill Education Details
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California State University, FresnoMilitary History -
Ceres HighCollege/University Preparatory And Advanced High School/Secondary Diploma Program
Frequently Asked Questions about Ron Hill
What company does Ron Hill work for?
Ron Hill works for Microsoft
What is Ron Hill's role at the current company?
Ron Hill's current role is Enterprise Commercial, Retail and Consumer Goods.
What is Ron Hill's email address?
Ron Hill's email address is ro****@****oft.com
What is Ron Hill's direct phone number?
Ron Hill's direct phone number is +171476*****
What schools did Ron Hill attend?
Ron Hill attended California State University, Fresno, Ceres High.
What are some of Ron Hill's interests?
Ron Hill has interest in Football, Information Technology, Coaching, Investing, People Mangement, Traveling, Baseball, Music, Software, Itil.
What skills is Ron Hill known for?
Ron Hill has skills like Microsoft Technologies, Itil, Cloud Computing, Service Delivery, Enterprise Architecture, Infrastructure, Enterprise Software, Technical Support, It Strategy, Sharepoint, Windows Server, Management.
Who are Ron Hill's colleagues?
Ron Hill's colleagues are Tushar S., Vitaly Gorbenko, Shreya Masurkar, حسين طه, Harsha Dalali, Niklas Steidl, Lingaraju Raju.
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