Ron Hooper Email & Phone Number

Charlotte, Nc, Us

Architect / SDM for Technology Infrastructure supporting the Global Wholesale Bank Developed and Executed Strategies for implementing Appropriate, Complete and Consistent Monitoring across the Global Wholesale Bank Technology Infrastructure, comprised of over Six Thousand Production Servers, supporting approximately One Trillion USD in Client Payments Daily. Defined Gold, Silver and Bronze Monitoring Guidelines for Business Service Aligned (Appropriate) Levels of Monitoring Integration. Developed Automation Strategies to deliver the Bronze Baseline of Monitoring service. Developed Monitoring Blueprints for Key Technology Infrastructure components (Websphere, Weblogic, Apache, etc.) to ensure implemented monitoring is Complete and Consistent. Lead a small team of consultants to evaluate the Current State Environment through a Manage-By-Fact approach to Measure Existing Systems Monitoring Capability; Identify and Quantify Gaps and build Remediation Project Plans/Roadmaps to meet the Target State. Developed YoY roadmaps and presented Initiatives each year to meet the target state. Worked with Command Center and LOB Partners to regularly report a consolidated status of Projects, BAU and Upcoming Efforts. Partnered with teams to implement Blueprints for all monitoring tiers to enhance the Monitoring Effectiveness and drive down total LOB Alerts by over 50%. Projects led and assisted included efforts across all layers of activity: BSM/Business Service Management; BAM (BAM-lite); BTM/Business Transaction Monitoring (POC); Customer Experience Monitoring; Technical Transaction Tracing; Predictive Analytics; JVM Monitoring; Log Aggregation; DB Monitoring; MQ Monitoring; Base Health and Welfare.

Charlotte, Nc, Us

Enterprise Change, Technology & Operations (ECT&O/ET&D) Provided Direct Support to EMEA Treasury Business and Technology Executives as well as LOB Staff, ensuring High Quality Technology Services were maintained for Client Products. Acted as a primary contact point for Executives and Managers for Technology Services; Managed Technology and Business Relationships to facilitate communications, openness and ensure anticipated business objectives were met. Developed and sponsors tactics to achieve strategic objectives across functional groups or within the Technology Organization in support of System Resiliency and Stability. Provided technical leadership in support of the Channel Technologies Regionally (EMEA) and also assisted with the support of Treasury Payment Services. Regularly reported KPIs and Performance Metrics to Executives and Partner Teams and lead an effort to close a key Infrastructure audit issue Channel Technology.

Charlotte, Nc, Us

GTS/TPST/GPST – Bank of America Direct Bank of America Direct is the web vehicle for all Treasury Services and 50,000 Commercial and Small business clients to perform Liquidity Reporting, Payments Management, Receipts Verification and Account Reconciliation functions. Approximately $30 Billion in payments and 150K reports and statements are completed through this channel daily. (Technologies: Solaris, Websphere, Oracle, Java, J2EE, Tokens, n-Tiered Platform, DB/2)•Managed the Channel Application Operations Area consisting of three teams: Frontline System Support (ASM); Change Control/ Incident Management and Metrics Reporting. Extended ASM coverage of Channel Applications to 24 x 6 by staffing in a follow-the-sun model. Built a Change Control organization that decisions emergency system updates; manages them into the PreProd and Prod environments; assists with Incident Management and facilitated Audit items including a successful OCC Audit of BA Direct in 2007. Lead a metrics reporting group which routinely provided updates and insights on system performance. The Sigma Level of 2007 system performance was the best ever at 4.2•• Managed the Channel Interwoven, eOps and Engineering Reporting teams and oversaw the execution of an average of 50 deployments a week across Key Commercial and Treasury Environments (CashPro). Lead the teams to increase productivity and quality and also provide Transparency of Capabilities Executed. Drove the teams to understand and enhance the current state capabilities of Deployment Management. Lead the reporting team in new directions that provided dashboards and reports for Deployment execution, percentage of execution failures and transparency among ownership and follow-up of issues.

Charlotte, Nc, Us

GTS/TPST - Bank of America Direct•Managed a Developer Resource Pool consisting of 60 developers located in three countries. Worked to staff projects and support activities; grow vertical and horizontal skills of developers in the pool and build migration paths for pool members to move across technologies (Mainframe to Server) and among roles (Developer to Technical Lead, TDL and AM.)•Maintenance Manager – Lead 3 Teams (Developers, Analyst and Governance) to support production applications. Responsible for Governance and Problem management processes. Assisted with efforts leading to the CMM Level 2 Certification of the group and helped to baseline common artifacts (Control Plans, Technical Orientation Manuals, etc.) •Managed, assisted with the Design and at times facilitated Governance for the Maintenance Organization in BA Direct. Provided Technology, Business Operations and Product staff a forum to make inquiries, raise issues and provide status on maintenance items in a regimented fashion across three tiers of management. Issues were effectively raised for management authorization and decisions for budgets and action items were reviewed, finalized and communicated.•Application Manager for Liquidity – Lead a support staff of ten developers and two analyst to provide 24 x 7 support as well as maintenance duties for Liquidity Applications. Navigated the team through huge improvements in FCIs and Client Satisfaction; Lead Re-engineering efforts for 1 application (OLS) and components (Loaders and IR Scheduled Reports) to increase reliability and stability of the applications beyond the customer goal of 99.8% availability.

Detroit, Mi, Us

Lead Developer for the CBDB Wachovia MergerAssisted with the conversion of the feeds to the Wachovia Corporate Balance Data Base from Legacy Wachovia Systems to Legacy First Union Systems. The CBDB was the memo-posting system for Commercial Wachovia accounts and was used as a primary repository for Info Reporting. After converting to FUNB systems data was fed into the CBDB from existing FUNB systems. Responsibilities included interface analysis, documenting and testing changes in the memo-posting process, coding new interfaces and assisting others with design, development and testing tasks. (Technologies: MVS, COBOL, APS, JCL, IMS, CICS, DB/2.)

Detroit, Mi, Us

I joined SPC (Systems and Programming Consultants) in 1991. SPC was bought out by DPRC in 1998 which was bought out by Compuware in 1999. My work history with SPC/DPRC/Compuware is outlined below. Thanks to all the team members from SPC. This was a great professional family to have been a part of.

Detroit, Mi, Us

Lead Analyst for the NextGen Data ManagerActed in the role Lead Analyst for the Next Generation Data Manager Team. This team brokers data from various repositories and portals for the Information Reporting engine (Access.pro, a vendor system by Fundtech.) Data from the Operational Data Store and Legacy FUNB systems (EZ (memo-posting), CLAS (Commercial Loans), and ACH) was pulled and mapped to vendor BAI formatted API’s. Responsibilities included data analysis and mapping, coding for Revolving Credit API’s and testing support. (Technologies: Java, iPlanet, EJB’s, XML, UNIX, Oracle, MVS, COBOL, APS, JCL, IMS, CICS, DB/2.)

Detroit, Mi, Us

Lead Developer for the NextGen ODS TeamThis team pulled gathered information from legacy First Union systems to build a robust repository easily accessible to Server side applications. Data was consolidated for DDA, TDA, CAP, Commercial Loan and Revolving Credit Accounts. Partnerships were formed with additional applications to provide API’s (CIM’s) into legacy systems for real-time data retrieval of memo-posting, ACH and Commercial Loan information. Phase II analysis included Items Processing, Lock Box, Account Analysis, International Systems, Returns, Pre-Encoded Deposits and Controlled Disbursements. (Technologies: Java, Soap, XML, UNIX, Oracle, MVS, COBOL, APS, JCL, IMS, CICS, DB/2.)

Detroit, Mi, Us

Team Lead for XAA Account Analysis ConversionTeam Lead/Tech Lead of for ten developers and one analyst during the conversion from a CA Analysis package to the XAA M&I package. Oversaw the implementation and testing of vendor components (roughly 500 CICS and DB/2 modules with a Powerbuilder/UDB front-end). Also lead the design and development effort of a half dozen major enhancements (approximately 200 programs total) for pricing, maintenance and reporting. Oversaw the retrofitting of data for statement feeds, extracts and impact reports. Additional accomplishments included the design of an On-line DB/2 based processing control system (YA Tables). Responsibilities also included construction tasks. (Technologies: MVS, COBOL, APS, JCL, IMS, CICS, DB/2, UDB, Rexx.)

Detroit, Mi, Us

Part-Time DeveloperPrimary developer to automate importing of time information to employee invoicing system; project involved heavy coding in VBA for Excel and Access and development with Exchange, Clipper and DBase III to perform following functions: Request employee assignment lists from corporate offices via email; Automatically retrieve requests from queue, build assignment list and return information via email (utilizing MAPI); Retrieve Exchange message and update working assignment list; Update time information for each of employees’ assignments; Send time information to corporate headquarters; Import data from spreadsheet format into DBase files (via Access) Generate reports on time records posted. (Technologies: VB, VBA, Access, Dbase III, Exchange, Clipper.)

Detroit, Mi, Us

VB Developer in BrokerageDeveloped a Client/Server based FUNB Brokerage System to handle Employee Stock Option Programs. (Technologies: VB, Access.)

Detroit, Mi, Us

Team Lead for Sold/CSTSDesigned major modifications to Consumer Sales and Tracking System (CSTS) for Dun and Bradstreet Inquiries; completed business requirements, business design and technical design documents to begin the project; continued with design, coding, unit testing, systems testing, and user acceptance testing phases of project as Lead Developer, managing additional resources and coordinating project timelines, testing roles and responsibilities, and acting as DBA liaison Also lead the development effort in Sales Online and Lead Tracking (SOLD) system to build online screens to provide financial specialist with incentive amounts earned from investment, insurance, and banking products sold; led project from coding phase through implementation, coordinating activities with other areas and directly managing other development resources. (Technologies: MVS, IMS, COBOL, APS, DB/2.)

Detroit, Mi, Us

Application Architect (Part-Time Position)Designed object based polymorphic message router for Busch Entertainment; components designed for client and server side software, complete with objects, methods, and messages; design facilitated following strategies: Provided dynamic messaging bridge for extended number of incoming and outgoing locations; Provided polymorphic messaging bridge for authorization requests of check, debit, and credit cards; Provided monitor and logging feature for transactions and message types; Supported number of connection methods to inbound and outbound locations; Provided persistent error recovery mechanisms.

Detroit, Mi, Us

Developer on the CLAS SystemFilled needs at three different positions while on CLASS Support Team: Production support technician, Carolinas conversion team member, and Texas conversion developer. The CLASS team was responsible for support of three applications, CTS (Collateral Tracking System), LOCR (Line of Credit Review), and CLASS (Consumer Loans and Application Scoring System). The CLASS Systems were Hogan based IMS applications with heavy interfaces to other systems, both internal to FUNB and external (such as FICO's Search and Scoreware and Credit Bureau interfaces). (Technologies: Hogan, IMS, CICS, COBOL, EZTRIEVE, JCL.)

Detroit, Mi, Us

Project Leader/Lead DeveloperLead a project for the Charlotte-Mecklenburg Library with conversion of Burroughs based payroll system to UNIX software package. Determined customer needs and requirements for direct deposit, 401K, credit union, insurance, state compliance, and other interfaces. Also managed additional resources on project and coding, unit and system testing programs written in Micro Focus COBOL and UNIX Shell Scripts. (Technologies: UNIX, Micro Focus COBOL.)

Detroit, Mi, Us

Team member of Hogan Development Platform (HDP); product integrated PC based Micro Focus Workbench with mainframe Hogan financial software, allowing developers access to debugging capabilities of Micro Focus environment and lowering testing costs and development time. While a member of the Hogan Development Platform Team, responsibilities included:•Developing many of the Enablement programs and procedures (utilizing mainly Rexx, VX-Rexx, SPF and SPF/PC panels and procedures). •Maintaining most of the GUI interfaces for HDP (Activity Trace, Datagroup Locate).•Certified Updates to HDP Software. •Certified HDP for Hogan applications.•Created and executing regression test scripts for: CIS, IDS, TCS, ODS and PAS. •Validated usability of upgraded Micro Focus products including: IMS, CICS, COBOL Workbench, Assembler, and Dialog Systems.•Coordinated system test responsibilities and providing technical support for problems encountered.•Assisted with planning and scheduling of HDP Pilots. •Performed on and off site duties including installation and product support. Installation and training responsibilities were performed at the following locations:•Wachovia (Winston Salem, North Carolina)•Key Bank (Albany, New York) •Financial Technologies (Chantilly, Virginia) •Manufacturers and Traders Trust (Buffalo, New York) •First Interstate Bank (Phoenix, Arizona) •Australia - New Zealand Bank (Melbourne, Victoria) •The Huntington Bank (Columbus, Ohio) •First Bank Systems (Saint Paul, Minnesota) •The First National Bank of Omaha (Omaha, Nebraska)(Technologies: Micro Focus COBOL, OS/2, MVS, COBOL 370, COBOL II, 370 Assembler, MF CICS, MTS, MF IMS, MF 370, JEM, JCL, Rexx.)

Detroit, Mi, Us

Developer/Environment Build and SupportProvided technical support for merger testing of Contel to GTE telecommunications system (order processing, account maintenance, and billing). Technical support included: migrating and converting customer and order data; testing on-line and off-line cycles of converted data; setting up and performing initial validation of CICS/DLI regions; assisting end users with problem investigation and resolution; and assisting with the monitoring and support of initial production cycles. (Technologies: COBOL, 370 Assembler, IMS, CICS.)

Houston, Texas, Us

Developer/Application ArchitectCompleted Object Oriented Based Design, Development and Implementation of order processing subsystem of AT&T’s Residential Account Maintenance and Billing Platform (RAMP). Made design/architectural changes in order processing subsystem to meet enhancements for common, inter-system tasks; trained new team members on object-oriented architecture of application; developed and tested code; and provided continual support to team members as resource for technical and application specific questions or concerns. Provided regular and on-call support for RAMP, one of largest IMS batch and online systems known, running as 12 copies in four data centers nationwide, processing 120 million customer accounts; also provided support for user acceptance testing in high-profile test environment. (Technologies: COBOL, IMS, JCL.)

Ba, English And Computer Science

Education record

Education record