Ronald Kwan Email & Phone Number

Sydney, New South Wales, Australia

Successfully delivered the merger of BT’s personal and corporate superannuation funds with Mercer Super Trust and the sale of Advance Asset Management. The newly merged fund manages approximately $63 billion in assets and helps more than 850,000 Australians prepare for retirement.

Ho Chi Minh City, Vietnam

Sydney, New South Wales, Australia

Sydney, Australia

• Obsolescence Management:
• Improved existing framework and tools to measure, manage, and monitor levels of obsolescence on a regular and ongoing basis to ensure continued management focus.
• Presented a strong improvement in obsolescence management to our regulators with plans to address and mitigate assets on an ongoing basis.Windows 10 Migration:
• Global project to roll out Windows 10 across 3000 staff users. Collaborated closely with IT support staff and end-users to manage escalations/issues/blockers to ensure the project's momentum is sustained and completed.
• Designed and led the rollout of a change management process, promoting efficient workflow and change controls for teams to better manage their releases to production and adhere to change management standards.

Sydney, Australia

• Obsolescence Management - analysed and reported on the tech division's obsolescence landscape, and enable teams to define and plan action items accordingly for regulatory commitments to APRA. Activities included:
• Clean up of asset inventory data and various administrative tasks in our asset inventory management system, to depict a true consistent view, where we can plan strategically and find opportunities for.
• Requirements gathering and use case and process design of the new asset inventory management system, which will create a flexible asset management solution for Macquarie.
• Collaboration with cyber risk advisors to capture the existing risks across all division's applications and their respective remediation plans as a regulatory commitment to APRA.

CI

• Successfully delivered a new single policy commercial insurance app for GIO (a subsidiary of Suncorp Group) which generated A$2 million in sales within the first four months.
• Redesigned the onboarding process, achieving an increase in overall customer acquisition and a decrease in customer dropouts.
• Established workshops for story elaboration and story estimations for agile distributed teams (Sydney, Melbourne, and China).
• Coordinated agile teams from multiple domains to understand and solve the integration of legacy systems with new front end services, to adapt and accommodate the changing needs of our customers.
• Presented at the agile tour on ‘Stable Agile Teams’. - newly formed product team in the superannuation space; the drive to form these product teams, the success, and challenges we had.

• Production support and enhancement for a superannuation online platform - “Everyday Super”.
• Collaboration with the business to deliver an automatic rollover feature, batch processing and other STP process improvements to reduce the SLAs for creating an online superannuation account.
• Collaboration with the e-commerce and UX team for the cosmetic changes of the application.
• Change Management - coordinate code and database (SQL) deployments from pre-production to production regions.