Ronald Simpson Email & Phone Number

Colorado Springs, Co, Us

Remote, Us

With over 25 years (and counting) of success as a Learning Experience/Instructional Designer, I’ve developed eLearning and classroom training, conducted train-the-trainer sessions, and presented topic-specific training for co-workers, including technical training. In particular, I am proficient in Articulate 360 products, Captivate, Microsoft Word, PowerPoint, Excel, Project, SnagIt, Camtasia, and Adobe Acrobat. Working on multiple projects is standard for me while managing, prioritizing, and organizing them to ensure all training is as complete and relevant as possible.

Palo Alto, Ca, Us

• Created and implemented learning modules designed to meet the requirements of the Learning Programs team.• Using PowerPoint, Adobe Acrobat, and Articulate Rise, I updated courses for specific solutions that support the Learning Programs Team.• Updated existing materials to meet VMWare standards

Fremont, Ca, Us

• Created and implemented learning modules designed to meet the requirements of the engineering department.• Using PowerPoint, Adobe Acrobat, SnagIt, and Articulate Storyline, I developed eLearning courses for specific software solutions that support the engineering functions of Lam Research.• Using Microsoft PowerPoint, I designed, developed, and implemented storyboards and procedures to meet business objectives.

Oakbrook Terrace, Illinois, Us

Applied ADDIE model to design, develop, and implement eLearning and Word-based learning materials for all employeesCreated and implemented learning modules designed to meet the requirements of annual compliance initiatives, required by all employees.Using Articulate Suite, Audacity, PowerPoint, Adobe Acrobat, SnagIt, and Camtasia, I developed and implemented eLearning courses for specific software solutions that support the home mortgage industry, such as OrgChart Now, DOMO, Vendor Management (Ncontracts), Concur, and more in optimizing the execution of work requests.Using Microsoft PowerPoint, I designed, developed, and implemented online presentations for the Learning and Development team, to demonstrate new software products and procedures to meet business objectives.Great place to work! An even greater bunch of people to work with! Thanks for the experiences!

Indianapolis, Indiana, Us

Applied ADDIE model to design, develop, and implement instructor-led training, eLearning, and blended learning solutions for Enrollment and Billing (E&B) and Sales Operations. Enabled the E&B area to optimize their processes to maximize the customer experience.Using Camtasia, Audacity, PowerPoint, Adobe Captivate, Adobe Acrobat, SnagIt, and Camtasia, developed eLearning courses for web-based tools to enable Sales agents to optimize the execution of customer service requests.Using Articulate Quizmaker, designed and developed online evaluations for the Sales organization. Implemented evaluation methods and templates based on the Kirkpatrick model to assess training effectiveness and efficiency of learning solutions against organizational learning, performance, and business objectives.

Applied the ADDIE model to design, develop, and implement instructor-led training and blended learning solutions for the Enrollment and Billing (E&B) area of Anthem. Enabled the E&B area to optimize their processes to maximize the customer experience.Using Microsoft Office. Adobe Acrobat, SnagIt, and Information Mapping techniques, successfully implemented learning solutions and job aids to enable agents to take full advantage of their knowledge of Health Care Exchanges. Created effective soft skill training to empower agents to interact with customers more successfully.

Applied the ADDIE model to develop remote training courses for volunteers to successfully operate Project Management Institute chapters in partnership with PMI chapter leaders.Utilized Visio and PowerPoint to partner with the development team and create scenario-based training to guide mid- to late-level Project Managers in Procurement Management to troubleshoot and resolve technical problems. Created Visio-based performance support tools to guide representatives to follow the new processes.

Specializing in eLearning for various clinical departments, I created e-learning for company-wide initiatives, affecting all 38,000+ employees, and annual refresher training on policies and procedures. From our instructional design group, I was selected specifically to develop training and supporting materials for several corporation-wide initiatives. I also wrote the LMS upload procedures and other team guidelines using Information Mapping.Utilized Articulate Suite, Microsoft Office, Adobe Acrobat, Captivate, SnagIt, and Audacity to create online and instructor-led courses to enable medical professionals and support personnel to effectively and compassionately care for patients. Developed interactive exercises, online quizzes, and assessments to enhance the training materials and ensure the effectiveness and validity of the learning solutions.Partnered with the training team, nurses, administrators, and other stakeholders to create a training procedural curriculum, including audio scripts and storyboards. Worked with talent, and led production and post-production.

Chantilly, Virginia, Us

Utilized Microsoft Office, Information Mapping, Adobe Acrobat, and a proprietary eLearning development tool to create online training and instructor-led courses for a variety of topics that included organic pest eradication (USDA), specific critical job functions (Homeland Security), proper airplane maintenance and usage (the Royal Saudi Air Force), and precise CBRNE (Chemical, Biological, Radiological, Nuclear, and Explosive) materials handling and usage (US Army). The resulting learning products included detailed process instructions that enabled learners to more effectively and safely perform their duties.

Reston, Va, Us

Working as part of a special team of selected instructional designers developing instructor-led training for a major telecommunications company, our team was tasked with creating new materials and revising existing ones to make them more relevant and interesting.Applied the ADDIE model to training courses to enable senior-level financial managers to effectively perform higher and lower level duties.Utilized Microsoft Office Adobe Acrobat and Information Mapping, created new materials and revised existing ones to make them more pertinent and interesting. This allowed the company to better serve its business clients by ensuring continuity and relevance.

New York, Ny, Us

Utilized Articulate Suite, Microsoft Office, Captivate, Adobe Acrobat, SnagIt, and Audacity to create online and instructor-led courses to enable call center support personnel to effectively perform their duties while encouraging members to keep (Retention) and enhance (Features and Premium Services) their memberships. Developed interactive exercises, technical procedures, online quizzes, and assessments to enhance the training materials and ensure the effectiveness and validity of the learning solutions. Piloted a new 4-week curriculum at a partner site revising and enhancing materials daily depending on feedback and surveys. Utilized Microsoft Office and Articulate Suite, working with sales and management personnel, to create a company-wide initiative based on increasing customer satisfaction by demonstrating the value of an AOL membership.

Utilized Microsoft Office, SnagIt, and Adobe Acrobat to create and update banking guidelines and regulations for Operations Standards personnel at over 40 branches.

Utilized Microsoft Office and Information Mapping to create online and instructor-led courses to enable AOL’s call center support personnel to effectively perform their duties while encouraging members to keep (Retention) their memberships. Developed interactive exercises, technical procedures, online quizzes, and assessments to enhance the training materials and ensure the effectiveness and validity of the learning solutions.

Utilized Microsoft Office to document software systems as they were developed and to test them when development was complete while leading other members of the technical writing team.