Ron Lambert Email & Phone Number

Newark, California, US

Omaha, Nebraska, US

• (Intrado, formerly known as West IP Communications) I was the Contact Center as a Service portfolio leader with responsibility for the entire CCaaS product line, consisting of both Intrado-owned offerings and 3rd party.
• I led the North American launch of the Cisco HCS for Contact Center platform, and the global launch of the Webex Contact Center solution
• I drove the decision making process in regards to investment in Intrado's internal contact center solutions, resulting in more effectively focused resources
• I developed a new end-to-end solution launch process, with a heavy focus on full involvement of all parties across the organization, using executive sponsorship/buy-in to ensure participation
• I brought in several CCaaS-related 3rd party vendors, negotiating partner agreements and providing ongoing partner management
• I worked closely with sales engineering on all deals, ensuring full product alignment with the commitment and detailed pricing and margin analysis accuracy

• I was the Product Leader of a global, cross-functional team in the development and launch of the Cisco HCS-based Cloud Contact Center and IP Telephony solution. I delivered market and competitive analysis data along.
• I relentlessly eliminated internal barriers to launch the new solution, which resulted in $6M in new customer revenue and a growing sales pipeline
• I worked closely with sales and business development in creating standardized pricing, collateral, and TCO tools to enable the partner sales channel
• I negotiated a migration Statement of Work for a “Top 10” internal client. This migration was successfully completed on time, ensuring retention of this critical customer
• I negotiated the Indirect Channel Partner Agreement (ICPA) with Cisco for the HCS for CC solution

• As the Scrum Product Owner for the new Intelligent Routing solution I delivered product strategy and vision, market requirements in the form of user stories, UI wireframe reviews and overall product stewardship while.
• I authored business requirement for the new, business-analyst focused call routing platform.
• I managed the product backlog, working closely with global development team across multiple sprints
• I led the commercial pilot with key “Top 3” existing client, receiving customer accolades for my leadership skills
• As a byproduct of the pilot, I generated product requirements for a critical internal component, the Convergys Dynamic Decisioning Solution (DDS). Once these requirements were implemented, DDS delivered greatly.

• I was the Product business requirements owner and author for the Core Data Mart and Business Intelligence solutions used by multiple Convergys products across multiple verticals. I delivered the product strategy.
• I documented clear, user-focused requirements for implementation teams, resulting in shortened time to market
• I ensured architectural alignment with strategic direction, including support for a SaaS model, by working closely with the Architecture and R&D teams. I received consistent positive feedback from executives and peers.
• I provided vendor management for the IBM Cognos relationship, including negotiation of contracts and determination of market-facing licensing models for the solution

US

• I led the development and delivery of Business Intelligence products in support of numerous initiatives, acting as both Product Manager and head of Development/Test. We developed, delivered and maintained market-driven.
• The product generated $11M in direct revenue as part of overall system sales of $72M
• I managed both the development team (11 developers, 1 intern) and the QA team (3 individuals)

Bachelor Of Science, Electrical Engineering

Bachelor Of Science, Business Management