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♦ Who I am I am Ron Lambert, an innovative Product Management Leader with a deep background in delivering Customer Experience Solutions that provide critical Business Outcomes. My career has been spent building and delivering Enterprise and Carrier Grade technology solutions where customer expectations are high, and the consequences of failure are significant. ♦ PassionMy passion is creating and launching strong, market-ready customer experience products and solutions, while leading diverse teams comprised of geographically dispersed internal resources and key vendor partners. I believe transparency and trust are the foundation of a successful organization, with a healthy dose of flexibility and strong work ethics.♦ Technical + Business FocusMy experience in Product Management, Product Development, Program Management and Partner Management uniquely positions me to drive long term strategy decisions and take tactical action as needed. The intersection of technology and business is where I thrive, factoring into decision making things such as Customer Outcomes and ROI, solution profitability, technology selections (short and long term) and product marketability.♦ Cross Functional CollaborationI lead collaboration between internal and external customers, and vendors, often from widely varying roles within their respective businesses. I excel at leading these disparate groups, each with their unique priorities and motivators, to a common successful end state. In the process, consensus is built around a shared vision, while ensuring that all deliverables are completed and timelines met.♦ Servant LeadershipI measure my own success by the growth and strength of those that report to me or whom I otherwise influence. Growing as human beings, developing stronger skills and more self-confidence serves everyone, especially the customer.Product Development, Strategy & Management | Cross Functional Leadership | Craftsmanship | Vision | Customer Experience | CX | Contact Center as a Service | CCaaS | SaaS |
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Director Product StrategyConcentrix Oct 2020 - PresentNewark, California, Us
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Director, Contact Center StrategyIntrado Apr 2016 - Apr 2020Omaha, Nebraska, Us(Intrado, formerly known as West IP Communications) I was the Contact Center as a Service portfolio leader with responsibility for the entire CCaaS product line, consisting of both Intrado-owned offerings and 3rd party solutions from Cisco and other supporting vendors. My focus in building this business was to grow revenue while rationalizing the portfolio, drive product investments in critical areas, and always make decisions based on facts with an eye on customer outcomes.• I led the North American launch of the Cisco HCS for Contact Center platform, and the global launch of the Webex Contact Center solution• I drove the decision making process in regards to investment in Intrado's internal contact center solutions, resulting in more effectively focused resources• I developed a new end-to-end solution launch process, with a heavy focus on full involvement of all parties across the organization, using executive sponsorship/buy-in to ensure participation• I brought in several CCaaS-related 3rd party vendors, negotiating partner agreements and providing ongoing partner management• I worked closely with sales engineering on all deals, ensuring full product alignment with the commitment and detailed pricing and margin analysis accuracy -
Solutions Manager, Hosted Contact Center SolutionsConvergys Feb 2012 - Apr 2016I was the Product Leader of a global, cross-functional team in the development and launch of the Cisco HCS-based Cloud Contact Center and IP Telephony solution. I delivered market and competitive analysis data along with product definitions including packaging, pricing, contractual documents, managed services offering and ongoing support. I also served as the pre-sales engineer for all opportunities, and was the primary respondent to numerous RFPs.• I relentlessly eliminated internal barriers to launch the new solution, which resulted in $6M in new customer revenue and a growing sales pipeline• I worked closely with sales and business development in creating standardized pricing, collateral, and TCO tools to enable the partner sales channel• I negotiated a migration Statement of Work for a “Top 10” internal client. This migration was successfully completed on time, ensuring retention of this critical customer• I negotiated the Indirect Channel Partner Agreement (ICPA) with Cisco for the HCS for CC solution
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Solutions Manager, Intelligent Call RoutingConvergys 2011 - 2012As the Scrum Product Owner for the new Intelligent Routing solution I delivered product strategy and vision, market requirements in the form of user stories, UI wireframe reviews and overall product stewardship while working closely with global R&D, technical documentation and Quality Assurance teams. • I authored business requirement for the new, business-analyst focused call routing platform.• I managed the product backlog, working closely with global development team across multiple sprints• I led the commercial pilot with key “Top 3” existing client, receiving customer accolades for my leadership skills• As a byproduct of the pilot, I generated product requirements for a critical internal component, the Convergys Dynamic Decisioning Solution (DDS). Once these requirements were implemented, DDS delivered greatly enhanced usability for non-technical users
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Product Manager, Core Data Mart And Business Intelligence SolutionsConvergys 2009 - 2011I was the Product business requirements owner and author for the Core Data Mart and Business Intelligence solutions used by multiple Convergys products across multiple verticals. I delivered the product strategy, business requirements (using Borland Caliber, JIRA) and all technical documentation. I also did substantial prototype testing to ensure alignment with requirements throughout the sprints. This solution was implemented using an Oracle database, IBM Cognos BI tools and Talend ETL tools.• I documented clear, user-focused requirements for implementation teams, resulting in shortened time to market• I ensured architectural alignment with strategic direction, including support for a SaaS model, by working closely with the Architecture and R&D teams. I received consistent positive feedback from executives and peers for my leadership and team building skills• I provided vendor management for the IBM Cognos relationship, including negotiation of contracts and determination of market-facing licensing models for the solution
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Director, Business Intelligence And ReportingIntervoice 2004 - 2008UsI led the development and delivery of Business Intelligence products in support of numerous initiatives, acting as both Product Manager and head of Development/Test. We developed, delivered and maintained market-driven products included strategic Cognos-based reporting as well as legacy applications.• The product generated $11M in direct revenue as part of overall system sales of $72M• I managed both the development team (11 developers, 1 intern) and the QA team (3 individuals)
Ron Lambert Skills
Ron Lambert Education Details
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Texas Tech UniversityElectrical Engineering -
Mcpherson CollegeBusiness Management
Frequently Asked Questions about Ron Lambert
What company does Ron Lambert work for?
Ron Lambert works for Concentrix
What is Ron Lambert's role at the current company?
Ron Lambert's current role is Director Product Strategy at Concentrix.
What is Ron Lambert's email address?
Ron Lambert's email address is ro****@****uto.com
What is Ron Lambert's direct phone number?
Ron Lambert's direct phone number is +150258*****
What schools did Ron Lambert attend?
Ron Lambert attended Texas Tech University, Mcpherson College.
What are some of Ron Lambert's interests?
Ron Lambert has interest in Children.
What skills is Ron Lambert known for?
Ron Lambert has skills like Retail Category Management, Strategy, Categorization, Consumer Package Goods, Food And Beverage, Category Insights, Cloud Computing, Cross Functional Team Leadership, Telecommunications, Product Strategy, Ivr, Enterprise Software.
Who are Ron Lambert's colleagues?
Ron Lambert's colleagues are Kevin Guidote, Christian Salva, Caren Burns, Packiya Lakshmi K, Joshua Ritman, Gautam Shekhawat, Jaspreet Singh Reen.
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