Ron Lambert Email & Phone Number

Newark, California, Us

Omaha, Nebraska, Us

(Intrado, formerly known as West IP Communications) I was the Contact Center as a Service portfolio leader with responsibility for the entire CCaaS product line, consisting of both Intrado-owned offerings and 3rd party solutions from Cisco and other supporting vendors. My focus in building this business was to grow revenue while rationalizing the portfolio, drive product investments in critical areas, and always make decisions based on facts with an eye on customer outcomes.• I led the North American launch of the Cisco HCS for Contact Center platform, and the global launch of the Webex Contact Center solution• I drove the decision making process in regards to investment in Intrado's internal contact center solutions, resulting in more effectively focused resources• I developed a new end-to-end solution launch process, with a heavy focus on full involvement of all parties across the organization, using executive sponsorship/buy-in to ensure participation• I brought in several CCaaS-related 3rd party vendors, negotiating partner agreements and providing ongoing partner management• I worked closely with sales engineering on all deals, ensuring full product alignment with the commitment and detailed pricing and margin analysis accuracy

I was the Product Leader of a global, cross-functional team in the development and launch of the Cisco HCS-based Cloud Contact Center and IP Telephony solution. I delivered market and competitive analysis data along with product definitions including packaging, pricing, contractual documents, managed services offering and ongoing support. I also served as the pre-sales engineer for all opportunities, and was the primary respondent to numerous RFPs.• I relentlessly eliminated internal barriers to launch the new solution, which resulted in $6M in new customer revenue and a growing sales pipeline• I worked closely with sales and business development in creating standardized pricing, collateral, and TCO tools to enable the partner sales channel• I negotiated a migration Statement of Work for a “Top 10” internal client. This migration was successfully completed on time, ensuring retention of this critical customer• I negotiated the Indirect Channel Partner Agreement (ICPA) with Cisco for the HCS for CC solution

As the Scrum Product Owner for the new Intelligent Routing solution I delivered product strategy and vision, market requirements in the form of user stories, UI wireframe reviews and overall product stewardship while working closely with global R&D, technical documentation and Quality Assurance teams. • I authored business requirement for the new, business-analyst focused call routing platform.• I managed the product backlog, working closely with global development team across multiple sprints• I led the commercial pilot with key “Top 3” existing client, receiving customer accolades for my leadership skills• As a byproduct of the pilot, I generated product requirements for a critical internal component, the Convergys Dynamic Decisioning Solution (DDS). Once these requirements were implemented, DDS delivered greatly enhanced usability for non-technical users

I was the Product business requirements owner and author for the Core Data Mart and Business Intelligence solutions used by multiple Convergys products across multiple verticals. I delivered the product strategy, business requirements (using Borland Caliber, JIRA) and all technical documentation. I also did substantial prototype testing to ensure alignment with requirements throughout the sprints. This solution was implemented using an Oracle database, IBM Cognos BI tools and Talend ETL tools.• I documented clear, user-focused requirements for implementation teams, resulting in shortened time to market• I ensured architectural alignment with strategic direction, including support for a SaaS model, by working closely with the Architecture and R&D teams. I received consistent positive feedback from executives and peers for my leadership and team building skills• I provided vendor management for the IBM Cognos relationship, including negotiation of contracts and determination of market-facing licensing models for the solution

Us

I led the development and delivery of Business Intelligence products in support of numerous initiatives, acting as both Product Manager and head of Development/Test. We developed, delivered and maintained market-driven products included strategic Cognos-based reporting as well as legacy applications.• The product generated $11M in direct revenue as part of overall system sales of $72M• I managed both the development team (11 developers, 1 intern) and the QA team (3 individuals)

Bachelor Of Science, Electrical Engineering

Bachelor Of Science, Business Management