Ronald Lancaster Email & Phone Number

Downtown Austin, Tx

Great People, Great Place To Work.

Austin, Texas Area

Resolve concerns of escalated clients.• Reduced amount of refunds each month compared to previous year by approximately 45%, saving the company over $300,000.00 compared to previous year.• Wrote and delivered three trainings to the entire customer service team.1. Preventing Escalations2. Disarming Upset Clients3. Art Of QuestioningPrevious Position:Account Manager - Managed a book of business with over 500 accounts

Overland Park, Ks

Provided training support to 8 vendor customer service centers

Houston, Tx

Positions Held: Senior Customer Service Manager, Training and Quality Manager, Customer Service Manager, Customer Service Trainer, Sales Supervisor, Sales Trainer, Small Business Sales Representative. Last roll: Managed five customer service centers in Manila, Philippines. Developed training specific to overseas customer service centers. Trained overseas service trainers and supervisors. • Three time Circle of Excellence winner.• Twelve Excellent Quality Awards.

Greater Atlanta Area

Set up and managed sales and telemarketing departments through the south east and mid west.One of the owners stated, "Wherever we send Ron, sales go up and complaints go down."

Boiling Springs, S.C.

• Chairman of the South Carolina Band Directors Association Marching Committee.• Member of the South Carolina Band Directors Association Executive Committee.• Member of the American Band Directors Association.• Founded the Boiling Springs Festival of Bands which today is the largest independent marching band competition in the state of South Carolina.