MIC Customs Solutions is the market leader in the global customs and trade compliance software sector specifically for large multinational companies active in international trade. Solutions cover Tariff Classification, Customs Procedures & Authority Communication, Free Trade Agreements, Preferential Origin Calculation and Supplier Declaration Management, Export Control and Restricted Party Screening including Global Legal Content.Our customers:Agilent Technologies • Audi • Auto Alliance Thailand • BMW Group • Brose • British American Tobacco • BSH Hausgeräte • Chemours • Coty • Dachser • Daimler AG • Delphi Corp • DHL • Emerson • ExxonMobil • Fiat Chrysler Automobiles • FIEGE • Ford • Gebrüder Weiss • General Motors • Hellmann • Hewlett Packard • Hilti • IKEA • Imperial Tobacco Group • Infineon • Japan Tobacco International • Keysight • Lagermax • LEDVANCE • Lidl • Liechtensteiner Post • Liebherr • Logwin • Magna Steyr • MAN • Migros • Metro • MetsäBoard • MS Mail Service AG • Nissan • Nokia • Novartis • OBI • OSRAM • Österreichische Post • Panasonic • Parker Hannifin • Philips Lighting • Philips Royal • Procter & Gamble • PSA Peugeot Citroën • RHI AG • Robert Bosch AG • Sabic • Scania • Schweizer Post International • Siemens AG • Sigma Aldrich • Stora Enso Timber • Swarovski • Swissport • Syngenta • Triumph International • Tyco Electronics • UBS • UTC Fire & Security • Volkswagen Group • Volvo Cars Corporation • Volvo AB • Wolford • ZF Friedrichshafen Key Account Management & Sales Activities for large scale enterprise software projects in the fields covering the full cycle from business development and networking, prospecting, proposal, pricing, negotiation, contracting and closure.

• Led the UAE office for NTS Retail, a global vendor of retail systems and solutions in the telecoms, electronic retail and luxury sectors. My role consisted of commercial leadership, BD/sales/pre-sales management, program/project management, consultancy and fulfillment/client support. • Greatly strengthened relationships with existing Middle Eastern customers, partners and other stakeholders (governmental bodies, embassies etc). • Established new relationships with local hardware suppliers, especially in the digital signage and retail space.• Oversaw product development (dealer management systems, interactive multi-touch digital signage systems, enterprise integrations and innovative products in the customer experience and point-of-contact space). • Led a multinational team of project consultants, managers, developers etc to deliver projects on-time/within budget.• Handled accounting and regular reporting to the global HQ in Austria; reported to the group CEO.

• Managed the seamless transition of du’s Managed Services model within Technology Operations and subsequently acted in a strategic IT advisory capacity for du and the Managed Services partner.• Provided cross-functional consultancy services for various IT towers including e-business, retail, billing, payments, data centre operations and service and program management (ITIL, TOGAF, COBIT).

• Managed all e-business and portal systems, including e-Shop, PowerBilling, SelfCare and main website. Successfully processed more than 500,000 monthly payment transactions with a monthly turnover in excess of 50 million USD and provided online services for 4.5 million customers. Worked with marketing to build online payment volumes. • Led several high-profile projects including franchising, payment gateway insourcing, 3DSecure integration, acquiring bank migration, billing and point-of-sale migrations.• Led projects with banks, exchange houses, kiosk vendors and partners for payments and sales channel integration.• Successfully extended the point-of-sale platform to an alternative Citrix environment.• Planned, integrated and rolled-out a national technical franchise concept.• Managed the technical fit and rollout of more than 40 retail outlets. • Led diverse international teams who were recognized as the best in Technology Operations. • Coordinated managed services technical schedules, RFPs and due diligence activities and led the technical schedules for all IT infrastructure towers.• Played the lead role in the production management of all payment and sales channels. • Covered all verticals from customer payments to the target systems and banks requiring interfaces with more than 30 banks, exchange houses, premium dealers/distributors as well as IVR, SMS, E-Shop, SelfCare, kiosks and billing.• Technically managed all retail stores in UAE, including franchisees. Owned the company’s order management, replenishment cycles, stock movements and commercial configurations – including regular fraud screening activities.• Managed vendors and contracts; requirements, SLAs, service credits etc.• Key member of corporate programs including the Customer Experience Program and Payments Experience Program.• Won the du Excellence Award in recognition of outstanding quality of work and professionalism.

• Project-managed a number of large scale deployments for leading telecoms and retailers. Led the establishment of the company’s branch office in Vienna. Acted as main systems trainer for telecoms customers.• Managed research & development for mobile applications, speech recognition and control.• Led development of mobile sales & logistics integration in large corporate environments, stores and warehouses.• Developed and integrated commercial sales and logistics applications; bundles, inventory handling, serial number tracking, voucher handling, customer relationship management, derivations, discounts, price variants, etc.• Designed and maintained systems and source code repositories (web/non-web), web-based enterprise applications in J2EE (Repair Manager) and peripherals integration (mobile printers, pinpads, RFID, scanners).

• Developed and delivered 3D projects for use in commercial advertising campaigns. • Carried out audio and video engineering for cinema commercials and produced large screen visuals for festivals, music events and installations. Developed DVDs, multilingual recordings and dubbing for diverse corporate clients. • Produced portals for clients using a variety of technologies including CMS and a range of programming languages.

Telecommunications, CRM, Billing, Service Provisioning, Support, Customer Care