Ronald Rodentor Jr Lapuz Email & Phone Number

Auckland, NZ

Philippines

• Manage and lead teams of virtual assistants to ensure high-quality service delivery
• Connect with clients to understand their needs and provide tailored solutions
• Oversee lead generation and marketing efforts to drive business growth
• Develop and implement low-cost, effective strategies to meet client goals
• Provide coaching and guidance to team members and clients for optimal performance
• Organize and optimize workforce assignments for efficiency and effectiveness

Papakura, Auckland, New Zealand

• Duties & Responsibilities
• Provide advanced setup & support for a wide variety of software applications
• Complete helpdesk requests in a timely manner
• Establish Ads for Google, LinkedIn and social media channels
• Create Creatives (Videos, Reels, Graphics, Brochures, etc) to use for Website, Email Campaign Social Media, Advertisment & Sales Platforms
• Customer Service via on-site, live chat, phone call and emails. Perform data analysis to compare and leverage SEO data of competitors to beat the competition (Keywords, Backlink Profile, etc)

Gateshead, England, United Kingdom

• Duties & Responsibilities:
• Customer Service & B2B Relationship
• Escalations and Team Management
• Shipping Coordination with International and Local Couriers worldwide
• Search Engine Optimization
• Shopify, Zendesk & Service Desk Experience

Hawaii, United States

Minnesota, United States

• Duties & Responsibilities:
• Customer Service including Team Management
• Provide Analysis of Daily, Weekly and Monthly Reports
• Search Engine Optimization including Google Analytics
• Implement Business Development Processes

India

• Duties & Responsibilities:
• Research for valuable services and products for marketing
• Remote support for Live chat operations
• Search Engine Optimization specialist for internet traffic
• Website developer specializing in several content management systems
• Quality analyst for non-voice, online advertisement, internet traffic and marketing source

Philippines

• Duties & Responsibilities:
• Handle customer calls
• Move of services from old to new address
• Manipulate accounts of a customer (Create, Merge, Transfer, Suspend)
• Retention (Save customer via offering credits, waive, promotions, etc.)
• Troubleshooting Internet, landline and VOIP.

Apitong Road Brgy 92 Rodlor Heavy Equipment Rental Tacloban City Philippines

• Duties and Responsibilities:
• Recruiting
• Client relations
• Project management
• Data entry
• Product uploading