• Manage and lead teams of virtual assistants to ensure high-quality service delivery• Connect with clients to understand their needs and provide tailored solutions• Oversee lead generation and marketing efforts to drive business growth• Develop and implement low-cost, effective strategies to meet client goals• Provide coaching and guidance to team members and clients for optimal performance• Organize and optimize workforce assignments for efficiency and effectiveness• Prepare and analyze reports to track progress and outcomes• Create engaging creatives and reels for ad materials to enhance marketing campaigns• Continuously innovate and improve our services to stay ahead in the industry

Duties & Responsibilities• Provide advanced setup & support for a wide variety of software applications• Complete helpdesk requests in a timely manner• Establish Ads for Google, LinkedIn and social media channels• Create Creatives (Videos, Reels, Graphics, Brochures, etc) to use for Website, Email Campaign Social Media, Advertisment & Sales Platforms• Customer Service via on-site, live chat, phone call and emails. Perform data analysis to compare and leverage SEO data of competitors to beat the competition (Keywords, Backlink Profile, etc)• Utilize creative thinking and problem-solving abilities specific to IT & marketing challenges• Develop and update websites (Olsencommercial.co.nz & Olsenattachments.co.nz)• Lead generation and streamline processes to seamlessly identify, contact & convert qualified leads• Photograph Heavy Machines & Variety of products and list on Sales Platform (Website, TradeMe, Facebook & other channels)

Duties & Responsibilities:• Customer Service & B2B Relationship• Escalations and Team Management• Shipping Coordination with International and Local Couriers worldwide• Search Engine Optimization• Shopify, Zendesk & Service Desk Experience

Duties & Responsibilities:• Customer Service including Team Management• Provide Analysis of Daily, Weekly and Monthly Reports• Search Engine Optimization including Google Analytics• Implement Business Development Processes

Duties & Responsibilities: • Research for valuable services and products for marketing • Remote support for Live chat operations • Search Engine Optimization specialist for internet traffic • Website developer specializing in several content management systems • Quality analyst for non-voice, online advertisement, internet traffic and marketing source • Content publisher for websites • Sitewit, Google Ads, etc for online monetization • Management of private contractors (Virtual Agents) • Schedule appointments for company’s opportunities

Duties & Responsibilities:• Handle customer calls• Move of services from old to new address• Manipulate accounts of a customer (Create, Merge, Transfer, Suspend)• Retention (Save customer via offering credits, waive, promotions, etc.)• Troubleshooting Internet, landline and VOIP.• Dispatch to send out technician repairs • Conduct line test to check on service• Assign "callbacks" and service request to other departments and agencies for special concerns • Sending of YHMN (You Have my Name) to every customer for them to utilize to have the same agent answer their call once they have another inquiry.• Activation of Prepaid and Postpaid Sims

Duties and Responsibilities:• Recruiting• Client relations• Project management• Data entry• Product uploading• Receptionist support• Billing support• Phone, email and chat support• Appointment setting