Ronald Thompson Mba, Itil, Csa Email & Phone Number

Armonk, New York, Ny, Us

Responsible for delivery for all Modernization projects in the US.Manager over team (Project Managers and Technical Solution Consultants) directly reporting to me to support all US projects.

Birmingham, Gb

Responsible for delivery for all Modernization projects in the US.Manager over team (Project Managers and Technical Solution Consultants) directly reporting to me to support all US projects.

Dublin 2, Ie

Responsible for delivering multiple ServiceNow solutions to the Healthcare and Mining industries. These solutions included ITOM, CMDB, ITAM (SAM) Software Asset Management, (HAM) Hardware Asset Management, Discovery, Service Catalog, and Service Portal along with integrating with SCCM, Intune, and Tenable. Global Project teams included 10 - 15 on/offshore resources throughout the project lifecycle. Project budgets ranged from $500k - $2.5m. Projects were managed with the client using Agile delivery framework. Maintain a successful client relationship and manage expectations throughout the project lifecycle.

Houston, Tx, Us

Responsible for managing the Logicor Globalship program for Apple, Dell, and Lenovo operations. Responsible for managing all Agile development work supporting Lenovo Domino application. Conducted Sprint Planning, Daily Standup, Testing, Deployment, Sprint Demo Reviews, Sprint Retrospectives. Managed the development/process engineering resources supporting the Dell SIMC North American launch that improves the Finished Goods, Spares, and Defective WMS processes. Responsible for communicating project status to all levels of executive management and project sponsors/stakeholders. Responsible for communicating project status to all levels of executive management and project sponsors/stakeholders. Responsible for risk management analysis/mitigation, and resource management.

Houston, Texas, Us

Responsible for consultation/implementation of the Portfolio & Project Management (PWA) Project Online solution for Dell client. Focus primarily on the Project & Resource functions and worked directly with the Dell PMO team. Managed 13 separate project teams to ensure 120+ interfaces were successfully cut over and integrated into the SAP S4 Hana system for Energy Transfer client. Responsible for communicating project status to all levels of executive management and project sponsors/stakeholders. Responsible for risk management analysis/mitigation, and resource management.

Houston, Texas, Us

Responsible for managing and implementing C&J Energy’s first Project & Portfolio Management (PPM) solution utilizing Microsoft’s Project Web Access (PWA) tool supporting the Project Management Office (PMO). Along with the PPM solution, I developed and deployed the Demand & Ideation intake workflow processes, Resource Management Processes, KPI dashboards, Status Reports, and Utilization Reports using Microsoft PowerBI solution. Managed and delivered multiple projects related to IT Service Management (ITSM) using ServiceNow solution which included upgrading to the Kingston version, customer projects support Credit Management, Fleet Management, Human Resources On-Boarding/Off-Boarding, and Marketing Management. Successfully managed the Microsoft Office 365 cloud implementation globally which consisted of mail migration from on-premise to Office 365 cloud and the deployment of Office 365 suite, Skype for Business, OneDrive for Business, and Yammer. Managed and Led SAP projects specific to a new Bank Transition mandate and Integration project with Azure SharePoint. Responsible for communicating project status to all levels of executive management and project sponsors/stakeholders. Responsible for risk management analysis/mitigation, and resource management.

Chicago, Il, Us

Responsible for the delivery of multiple critical airport projects supporting the baggage handling systems across all airports station locations. The projects require managing multiple infrastructure engineering resources (Architecture, Cabling, Networking, Security, Platform, Facilities Services, Provisioning, etc) along with 3rd party facilities vendors to deliver a solid framework. The projects consist of managing Capital Budgets ranging from $2 to $3m. Responsible for communicating project status to all levels of executive management and project sponsors/stakeholders. Responsible for performing perpetual risk management analysis/mitigation, resource management, and budget analysis.

Houston, Texas, Us

Responsible for the delivery of multiple concurrent global projects focused on cost reductions, improved efficiencies, and competitive advantages across multiple products and services divisions. These projects consisted of managing global technical project teams to merge, integrate, and upgrade critical business systems along with architecting/implementing multiple physical/virtual server environments which included networking, storage, and firewall solutions supporting several large-scale global merger & acquisitions (M&A). In addition, responsible for negotiating and managing vendor engagements supporting multiple projects within the SAP ERP Platform, Team Foundation Server, HP Service Manager Integrations, application development/upgrades, and data quality improvements. Average project budgets ranged from $750k to $1m based on the project scope and solution. Responsible for communicating project status to all levels of executive management and project sponsors/stakeholders. Responsible for performing perpetual risk management analysis/mitigation, resource management, and budget analysis.

Iselin, New Jersey, Us

Responsible for leading multiple Open Source projects and programs supporting strategic client engagements. The projects consisted of implementing SAAS solutions for consumers to design, build, test, and market their products by utilizing solutions, such as, Liferay (Portal) and Alfresco (ECM) in addition to Magento (Ecommerce). Managed up to 50 global team resources, at any given, time across multiple projects. Implemented improvement plans across all projects to ensure efficiencies are gained and also to reduce cycle times and obsolescence. Responsible for managing multiple project budgets ranging from $500k to $1.5m based on the project scope and solution. Responsible for communicating project status, risk analysis, and budget analysis through status reporting and formal presentations to all levels of executive management.

Houston, Texas, Us

Responsible for providing strategic leadership and guidance to multiple teams during the implementation of the Passport 2.2 Matter & Spend Management SAAS solution for major strategic customers. Manage multiple internal/virtual external global project teams to implement the Passport solution with OpenText integrations using a proven project methodology from conceptual design requirement, development, QA, through implementation. Worked with Product Marketing/Product Management/Engineering for continuous improvement in Datacert products based on experiences within projects/implementations. Provide mentoring to other Project Managers within the group and closely work with the project office for continuous improvement to the methodology. Communicate weekly with the Executive Management Team on project status, risk/mitigation, and budget review. Responsible for managing multiple project budgets ranging from $500k to $1m based on the project scope and solution.

Paris, Paris - Issy-Les-Moulineaux, Fr

Successfully led a project team of 10 to 15 members centered on the .net development, testing, Peoplesoft system integrations and production implementations of the Accruent Real Estate Performance Management (RPM) application. Collaborated daily with Accruent on the resolution of outstanding project and production related high severity issues. Developed new dashboards layouts within the application based on Accruent designed database SQL views and assisted in the maintenance of the workflow engine. Worked closely with the Web Engineer and SQL Server database administrator to perform hot fixes, maintenance release updates and troubleshoot issues. Methodically manage all production changes through the clients change control process to ensure that production is kept updated and current. Communicate daily with the business teams, project stakeholders, and project sponsor to mitigate risks and ensure project milestones are achieved. On a weekly basis, report project status to the PMO Director, including current progress, risks / issues, as well as budgetary reporting.

New York, New York, Us

Responsible for managing and directing multiple marketing/corporate services PMO IT projects designed to generate revenues for CitiFinancial Auto using defined project management/software development life-cycle methodologies within a matrixed environment. Responsible for weekly project status communications including issues/risk analysis with defined mitigation plans along with project budget variance analysis presented to all levels of senior management. Fostered great customer relations with the marketing and corporate services groups to ensure they were engaged in every level of the project life-cycle. Project life-cycles were managed daily using the Planview portfolio management tool. Provided project risk management and weekly status reports to the Chief Information Officer.

Dallas, Tx, Us

Successfully managed a large technical team to architect and implement an Enterprise Information Portal solution on IBM WebSphere Portal using internal methodologies along with daily communication with our customers. Responsible for managing and leading multiple large projects involving the development and implementation of new Business Intelligence/Data Warehouse applications supporting Southwest Airlines operational initiatives. Efficiently managed multiple projects focused on process improvement development within the Enterprise Data Warehouse (EDW) & Business Intelligence (BI) teams. Responsible for monthly Budget/Planning process to ensure projects are budgeted and resourced appropriately. Responsible for communicating project status, risk analysis, and budget analysis through status reporting and formal presentations to all levels of senior management. Assisted the PMO office with creating/reviewing the practice methodology standards implemented within the Technology department.

Herndon, Va, Us

Successfully coordinated and managed IT projects across XO Teams in multiple locations and external e-bonded trading partners. Maintained project plans for internal working groups, as well as a master plan across teams for the Corporate Project Management Office (PMO). Managed multiple projects through release requirements, systems analysis, systems development, unit/systems testing, release deployment, and post release deployment activities. Prepared Request for Pricing (RFP) for 3rd party software to support internal user demands and provided presentations to upper management. Coordinated joint testing efforts with Trading Partners. Provided weekly status presentations to senior management.

Basking Ridge, Nj, Us

Successfully managed the complete software development life-cycle process and upgrades for EDI/Electronic Commerce Vendor Managed Inventory & Point-of-Sale supply chain products written in COBOL. Managed multiple projects through resource requirements, systems analysis, systems development, unit/systems testing, release deployment, and post release deployment activities.

Mba, Business Administration

Bs, Business Operations