Ronald Durga Email & Phone Number

Lansing, Michigan, United States

• Analyzed existing cloud infrastructure within Azure and AWS for possible improvements and general knowledge gathering.
• Built resources within Azure needed for an application MVP which included: Databricks, Data factory, Key vault, a shared self-hosted integration runtime, and the required networking items to tie it all together.
• Facilitated production patching and code releases.
• Created and maintained Jenkins pipelines.
• Assisted with redesigning server backups within our Azure environment.

Okemos, Michigan, United States

• Create and maintain monitoring of physical devices, virtual machines, and applications, using Nagios and Dynatrace.
• Troubleshoot application errors by analyzing WebLogic thread dumps.
• Facilitate training sessions for peers, direct team, or other DDMI teams.
• Resolved Ivanti tickets in a timely manner.
• Document process improvements and changes related to monitoring and Middleware.
• Develop and implement cost savings and automation ideas i.e.: created scripts that moved the monitoring of the OpenStack cloud to the existing on-premises monitoring servers.

Okemos, Michigan, United States

• Work with Cisco Tidal Scheduler and workload automation tools.
• Take TAC (Technical Assistance Center) calls.
• Populated a DCIM powered by Sunbird.
• Train incoming Data Center Services employees.
• Manage data center assets.
• Implement developer requests via Ivanti.

Lansing, Michigan Area

• Created and reviewed work instructions for Data Center Services.
• Worked with Cisco Tidal Scheduler and workload automation tools.
• Used HP OVO Alter Monitor to assist with finding solutions to failed Tidal jobs.
• Assisted with the implementation of a script used to make mass changes to existing Tidal Jobs.

Okemos, Michigan

• Working with Cisco Tidal Scheduler and workload automation tools for Delta Dental.
• Assisting with help desk duties during off hours.
• Documenting information on the Delta Dental Okemos Data Center.
• Assisting in creating new documentation for the training of incoming data center services employees.
• Implement developer requests via a ticketing system.
• Use HP OVO Alter Monitor to assist with finding solutions to failed Tidal jobs.

East Lansing, Michigan

• Assisted Michigan State University during their central IT migration.
• Added clients to the active directory at the College of Veterinary Medicine.
• Deployed newly imaged systems for refreshes.
• Helped clients with Outlook related problems that arose during the transition to Outlook 365.
• Worked with a ticketing system to contact and resolve client issues.

East Lansing, Michigan

• Greet clients and assist them in financial transactions.
• Identify referral opportunities and cross-sell bank services effectively.
• Maintain and balance cash drawer on a daily basis.
• Process over 20 transactions per hour, while providing great customer service.

Kalamazoo, Michigan Area

• Provided support equivalent to tier 1 support in an enterprise environment.
• Managed Bruch Law Offices website and Social Media.
• Created new pages on the Bruch Law Offices website.
• Made posts for the firms Social Media sites, including Facebook, Twitter, Avvo, LinkedIn, and Google+.
• Wrote legal blogs for the firms specializing in employment, family, and social security disability law.
• Assisted with Social Security Disability intakes.

Lansing, Michigan Area

• Responsible for leading a team of talented sales reps to interact with in-store customers, demonstrate products and sell Vivint’s monthly service.
• Use Proper sales techniques to problem solve and resolve conflict.
• Effectively communicate and interact with all types of customers and co-workers.
• Follow up with sales reps to insure they are up to date on trainings.
• Verify that sales reps properly clock in and out.

Lansing, Michigan Area

• Maintain a high level of customer service to provide the best Mobile experience.
• Effectively reaching; daily, weekly, and month over month quotas.
• Manage new and existing client accounts, while also promoting the latest offers to the client.
• Provide accurate information on relevant products and services to all clients.
• Handle cash and manage shrink in a fast-paced environment.

Lansing, Michigan Area

• Actively listened to clients to find the best solutions to their technological needs.
• Presented various options to the client that would meet their current and future technological desires.
• Assisted geek squad clients with their claims. This entailed checking to see if the product was under coverage, what the coverage allowed myself or another agent to do, and then asking for client permission to handle.

Lansing, Michigan Area

• Wowed customers with orders taken quickly and accurately.
• Preserved product quality by making food quickly and accurately.
• Resolved customer complaints in a way that would satisfy them and make them want to return.
• Cleaned the lobby and back part of the store using basic janitorial items.

Okemos, Michigan

• Slice deli meat for customers and serve salads to the customers.
• Prepare salads, fried and baked chicken, sandwiches and other deli items.
• Clean the deli for closing.

Kalamazoo, Michigan Area

• Created an extensive Microsoft Excel spreadsheet based on student attendance that could be easily maintained and analyzed.
• Presented attendance trends that lead the company to change its' hours of operations and the number of classes offered, depending on the season and day.
• Assisted coworkers with Microsoft Office Suite issues.

Battle Creek, Michigan

• I ran two stations on the HVAC assembly line where I had 48 seconds to do my station otherwise the line would be shut down.
• At the first station I attached a wire harness, checking over the part for missing screws, testing the heater core, loading it onto a machine to be checked for missing parts and unloading it.
• At the second station I shot screws into part of the casing that held the blower motor in it. I also hadto put the heater core into this casing before the line whisked it away.
• Also trained new people on the stations I knew.

Kalamazoo, Michigan Area

• Verified current employment status of Goodwill clients.
• I oversaw a project to reorganize the filling room to make it easier to find the files.
• Entered data based on if the client was employed or seeking employment.
• Taught Microsoft Word and Excel to adults that were either reentering the work force or needed to update their skill sets.
• Volunteered to take on extra projects that were not part of my regular work.

Associate'S Degree, Computer Science, Cum Laude

Attended, Statistics