Microsoft Certified Professional | Web Development | Professional ServicesRemote support specialist supporting Microsoft Windows Server 2012 and Web Development. • Microsoft Certified Professional• Certified Web Developer • WordPress Certified• Linux Administrator Certified

AVAYA Telecommunications SME AVAYA AURA Conferencing, AVAYA Certified Support Speclialist, Certified Polycom RealPresence, Implementation of Unified Communications. Radvision Certified Implementation Specialist.• Microsoft Certified Professional• AVAYA ACSS & ACSE Meeting Exchange, AVAYA AURA Conferencing installation• Pre-sales consulting

• Ability to quickly resolve audio teleconferencing bridging and server equipment problems on site during installations and service and support after the installation. • Handling multiple tasks and possess the ability to prioritize customer problems according to established guidelines. • Installation and configuration of Voice Conferencing Equipment• Extensive knowledge of Windows, UNIX, DOS, Linux• Provided technical support on 24x7 help desk• Opened and managed ticket database with client issues• Wrote technical procedures and tech tips for support of system operations

• Primary responsible for Microsoft Windows Server Administration between three campuses.• Web Developer responsible for the upkeep of the company websites• Provided technical support to over one hundred employees. • Maintained the local area network.• Coordinated network planning and evolution • Responsible for purchasing new computer equipment and software.

Provided end users with software support in MS Windows 3.11Installed all hardware and software for end usersDispatched by help desk to resolve all PC related problems and upgradesProvided network connectivity for thousand-user networkSupplied client software and connectivity with HP9000 and HP3000 Unix Servers