Ronald Mills personal email
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Ronald Mills phone numbers
Seeking full or part time Individual or Leadership Customer Service Position (Remote or Atlanta, GA)Throughout my career, I’ve sought to be a strong customer advocate while bridging the gap between the customer and my employer when the product falls short. Service Excellence may be taught to some level, but there must be something greater “within us” to make this a lifelong career. During difficult times, it is through trust and respect that I strive to build and maintain strong sustainable business and personal relationships with my clients and colleagues. My skills, passion to make others believe, and drive for helping others to find solutions, no matter how taxing, simple or complex. has attributed to my success in helping to build and manage teams that deliver “Results” and protect my employer’s brand. I have 20+ years of Service Operations, Project Management and Technical Support experience. I’m a customer service professional with a proven track record of building and managing customer service organizations for startup, call center, and growing technology companies. Not only have I built and managed customer service organizations, I also have extensive hands-on experience in product testing/support, installation, training, technical writing, and supporting a wide range of telecom technologies and applications. To support my family through a difficult time in 2017, I resigned my position and relocated to dedicate more time caring for my family. I started my consulting/service company (Service Sells Solutions) and continued to support existing clients. In this capacity I was able to spend much needed time at home helping to care for my mom. With the onset of COVID in 2019 and a reduction of face-to-face work activity, I started a work at home call center supporting hospitality and retail companies, and assisting more than 70 people in taking advantage of work at home opportunities during the COVID crisis. Be it an individual contributor or management position, I bring the experience, ambition, and passion to tackle the obstacles needed to overcome any challenges and to deliver nothing less than “Service Excellence”. Crucial to my success in these positions has been my ability to succeed in an environment where integrity, teamwork, communication skills, and a sense of humor are held at a premium.
Service Sells Solutions
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Call Center Manager And Agent (Business Owner)Service Sells SolutionsMcdonough, Ga, Us
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Senior Customer Success Consultant (Business Owner)Service Sells Solutions Sep 2017 - PresentHands-on working manager. Manage ongoing work and priorities for high level projects by creating detailed plans that provide guidance and alignment to sponsors, support staff and customers. Build and maintain a trusted Adviser and strong working relationship with key stakeholders. Project manage first customer deployments, certification testing, installation; training for new projects. Expand business to pursue Work at Home Call Center opportunities during Covid.
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Call Center Manager/Agent (Business Owner)Service Sells Solutions Oct 2019 - Aug 2021Entrepreneur; Provided quality services to agents and consumers serving as a liaison between business owners, agents, clients, and partners. Manage day-to-day call center activities and escalations. Serve as the primary point of contact for training, technical support, and contract partner escalation. Completed Customer Service Agent certification for several Fortune 500 clients; Manage, trained, and advised 50+ agents in starting Work at Home Call centers during the COVID crisis. High light the importance of consumer data security; maintain and increase customer satisfaction via adherence to client metrics (Sells, LTSA, CES, ASAT).
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Director Global Customer ServiceWave2Wave Solution Corporation Jul 2016 - Jul 2017Napa, California, UsHands on_working manager_Development and execution the Global Customer Services strategy and Customer Service Operations. Lead, manage, and provide support for Customer First Applications, pre and post-sales deployments for the Robotic Optical Cross Connect Switch product line. -
Director Global Services And Support (Na, Cala, Europe, Apac, Mea)Zhone Technologies (Acquired By Dascom) 2012 - 2016HTTP://WWW.BLOOMBERG.COM/APPS/NEWS?PID=NEWSARCHIVE&SID=AI5TPFJURSPGHands-on working manager_Customer advocate responsible for restoring team credibility and customer confidence, while fostering a team culture that ensured that all employees are service driven and focused on enabling customer success and a bench mark of “Service Excellence”. Managed all customer tier 1/2/3 support functions including help desk/call center, project management, and professional services; Provided leadership in administering effective customer support policies, practices, RFP and service contract negotiations; Created and managed strategies in collaboration with other departments and senior management to ensure timely resolution of problems and SLA compliance; Served as frontline executive representative for network consulting, escalations, contract Negotiations, and CSAT.
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Dir Professional Services (N.A.)Occam Networks (Acquired By Calix Networks) 2007 - 2012HTTP://WWW.BLOOMBERG.COM/RESEARCH/STOCKS/PRIVATE/SNAPSHOT.ASP?PRIVCAPID=125429 Hands-on working manager_Customer First Professional responsible for providing competitive, cost effective, and quality turn-key solutions and proposals to service provider and enterprise customers; Established team as an efficient and profitable business unit; Monitor, measure and apply continuous improvement, so that lessons learned were repeatable on future projects. Promoted and fostered a work health environment of commitment, integrity, and professionalism to forge solid long term internal and external customer relationships.
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Vp Customer Service/Govmt Sales (N.A., Europe/Russia, Apac, Cala)Terawave Communications (Startup Company_Acquired By Occam Networks) 2004 - 2007HTTP://WWW.BLOOMBERG.COM/APPS/NEWS?PID=NEWSARCHIVE&SID=AI5TPFJURSPGAdvocate for change responsible for technology, customer services/support and providing the leadership to the Global Services organization (Europe, Asia, Russia, NA) for ensuring continued Customer Success during the company’s changing business strategy. Adherence and adoption of applicable ITIL functions across global service operations functions. Responsible for the creation and oversight of reorganization and consolidation of the Global team to improve team efficiency, processes, cost management. Served as the senior sales manager (“Whatever it takes”) for government and broadcast accounts. Successfully transformed a customer service team from a cost of sales to a profitable P&L.
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Director Customer Service (Na, Europe, Mea, Asia)Terawave Communications (Startup Company_Acquired By Occam Networks) 2000 - 2004HTTP://WWW.BLOOMBERG.COM/APPS/NEWS?PID=NEWSARCHIVE&SID=AI5TPFJURSPGHands-on working manager_Responsible for the development and execution of a Global Customer Service Operations plan for office locations in Europe, Russia, North America and APAC. Worked closely with the founders and the senior management team to define a detailed budget for staffing, facilities, lab equipment, CRM tools, and team service readiness. Concept of “Team” established early in the formation of the company. Worked closely with engineering, sales, operations, and marketing teams in defining product features, serviceability, and maintainability and technical pubs requirements.
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Mgr Customer SupportCisco/Pipelinks 1998 - 2000Start-up funded by Cisco. Utilization of Cisco IOS in product design. Responsible for 7x24 support and lab/field testing of new products in certification/standardization labs. Acquired Cisco IOS expertise in six months. Recruited and trained support staff while overseeing development and execution of product test strategy. Achieved product approval by strategic service provider accounts contributing to acquisition of PipeLinks by Cisco MSABU.
Ronald Mills Skills
Ronald Mills Education Details
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Devry University, Decatur, GaLogistics/It Management -
Devry University, Decatur, GaElectrical And Electronics Engineering
Frequently Asked Questions about Ronald Mills
What company does Ronald Mills work for?
Ronald Mills works for Service Sells Solutions
What is Ronald Mills's role at the current company?
Ronald Mills's current role is Call Center Manager and Agent (Business Owner).
What is Ronald Mills's email address?
Ronald Mills's email address is rm****@****ail.com
What is Ronald Mills's direct phone number?
Ronald Mills's direct phone number is +151091*****
What schools did Ronald Mills attend?
Ronald Mills attended Devry University, Decatur, Ga, Devry University, Decatur, Ga.
What skills is Ronald Mills known for?
Ronald Mills has skills like Customer Service, Telecommunications, Cross Functional Team Leadership, Program Management, Wireless, Ethernet, Ip, Integration, Networking, Management, Network Design, Project Management.
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