Ronald Ntumba Email & Phone Number

Luxembourg, Luxembourg

COP coordination Fund Lifecycle managementResource management

Luxembourg

Mandates Equity Products and transactions

Luxembourg

Internal ControlQuality and AssuranceOperational RiskInternal Audit Risk ControlRisk Assessment

Luxembourg

short term workload contract TA/KYC AnalystComplianceRisk

Luxembourg

Dublin, County Dublin, Ireland

- Management consultant industry, exposed to data entry in the insurance industry, along with AML/KYC and onboarding processes in the financial industry.

Portarlington, County Laois, Ireland

-This role was primarily assisting customers via email whilst maintaining client relationships- I assisted on average 160 customers via email and 35 via phonecall daily basis- This role required leadership skills as I had to contact depots, drivers and warehouses in order to locate a customers parcel and also ensure depots managers/drivers completed their job in order to serve the customer.- The volume of ambiguous cases were extremely high that organisational skills were constantly required in order to assist every customer.- Ability to empathise with and prioritise customer needs- Ability to determine customer needs and provide appropriate solutions, and setting expectations with customers**I ceased employment to continue my education

County Cork, Ireland

- This role required excellent communication skills, both written and verbal as I had to write case notes simultaneously while communicating with the customer.- Excellent typing and phone skills- Ability to empathise with and prioritise customer needs- Ability to determine customer needs and provide appropriate solutions, setting expectations with customers- Ability to deal with ambiguity and make sound judgements on behalf of Apple’s customersTechnically savvy with an ability to diagnose issues.- I used my initiative regularly by assisting our Spanish and French customers when the English lines were full, rather than transferring the call and making the customer wait.

Torrelodones, Community Of Madrid, Spain

- I translated official documents and emails both from English to Spanish and Spanish to English.- Role required maintenance of client relationships on a daily basis.- Assisted with company accounts; here I examined the accounts and created weekly financial reports.- I represented the company at gala’s and other events which aided in the process of recruiting a new project manager.- I was part of the team conducting interviews for open positions- I made reservations of hotels, taxis, and flights, as well as kept an account of the prices that would be incorporated in the company’s expenditure.

Kildare, County Kildare, Ireland

- Operated a POS system while dealing with customers.- I would communicate with the Stockroom team items needed on the floor. Worked in the stockroom and organised stockroom shelves.- I was in charge of dressing room section, I ensured they were kept clean.- I was mainly assigned apparel but would help with the footwear too.

Kildare, County Kildare, Ireland

- Operated a POS system while dealing with customers.- I would communicate with the Stockroom team that items were needed on the shop floor- Worked in the stockroom and organised stockroom shelvesWhen the floor was empty, I would take the initiative to refill the floor.**1-month Christmas temp contract.

County Dublin, Ireland

I played for Shamrock Rovers for the short 2015/2016 season before ceasing and persuing with my education.I am proud to say I made numerous appearances at u19 level whilst at the age of 17. I also trained with Damien Duff at the club after his move from the Premier League.

Naas, County Kildare, Ireland

- Handled large amounts of cash at the end of the day Closed and Open the storeOperated a POS system while dealing with customers.- Stocked and unloaded the shelves during the day and after closinghours to prepare for the next business day.

Master Of Science, Business Management, 2:1

Financial Management, Global Operations and Supply Chain Management, People Organisation and Society, Marketing, Actionalable Insights.

Bachelor Of Arts - Ba, European Studies, Second Class Honours 2:1

I graduated with a 2:1 bachelor’s degree while studying European Studies. Throughout my four years in UL, I was enrolled in classes such.

Business/Economics, B

Erasmus

Leaving Certificate Honours Degree