Ronaldo Btesh Email & Phone Number

Argentina

Argentina

- Successfully onboarding SMB accounts under the guidance of Senior SEs, Head of SE & Director of SE.- Meeting the KPIs set for the SE team.- Collaborating with AEs, CSMs and Product.- Work with your manager on improving skills in specific areas - Product, Technical, Sales, Presentations, Communications.- Exhibiting values aligned with the overall business.

Buenos Aires, Argentina

• Project sponsorship and monitoring: sponsored and monitored projects throughout their lifecycle. I take ownership of project success, ensuring adherence to timelines, budget, and quality standards. I am adept at.
• Manage assignments, allocation, and escalations (client and internal): managing assignments and resource allocation. I possess strong organizational skills, ensuring that team members are assigned… Show more
• Manage assignments, allocation, and escalations (client and internal): managing assignments and resource allocation. I possess strong organizational skills, ensuring that team members are assigned tasks that align with.
• Onboard, train, and coach team members: onboarding new team members, ensuring they have the necessary resources and knowledge to excel in their roles. I also provide comprehensive training programs to enhance their.
• Foster development and monitor performance: I monitor individual and team performance, providing constructive feedback and implementing strategies to enhance productivity and efficiency.
• Talent acquisition responsibilities: As a software implementation team manager, I actively participate in talent acquisition efforts. I collaborate with HR and other stakeholders to identify and attract top talent that.

Buenos Aires, Argentina

- Discovery: understanding of client's business needs, in the frame of a project scope.- Design: translating requirements into a specification for a solution in Avature (this may be done with the guidance of a Solutions Architect in more complex scenarios).- Advise client on best practices and recommend opportunities for process and implementation.

Buenos Aires

Quality Engineer for the Internal UAT team.End to End testing, User Acceptance Testing, expertise on business logic and problem solving.Elaboration of test plans for Manual Testing. Basic Automation testing using internal framework.

Ciudad Autónoma De Buenos Aires

Operations:Manage the upload of payment collecting files to the bank system. Supervise the end user support and sales team. Technology:In charge of all the decisions regarding office management and technology. That includes networking, purchasing of supplies and hardware, hiring the internet and phone providers.Deal with software third party providers such.

Palermo, Buenos Aires, Argentina

Documentation of support processes and user guides for internal applications. Provide support for all internal users and apply patches or corrections to the applications. Modify job controls and customize scripts. Escalate know issues to the proper teams or vendor.Weekly meetings with the different internal teams to learns they needs and how we can meet.

Buenos Aires, Argentina

Technical support for DoubleClick AdExchange. Technical revision of online ads. Policy revision of online ads.Revision of advertising campaigns and its delivery. AB testing.Weekly meetings with sales teams to assess VIP clients demands.Technical documentation.

Buenos Aires, Argentina

Consulting for CA clarity product.Daily meetings with clients to assess their needs on the platform.Implementation of the requirements of the clients.Update the solution when new releases were available.Support and training.

Buenos Aires, Argentina

Organize and improve communication channels between the different technical areas of the company both locally and globally.Channel, execute and follow up the technical requirements for long and short term projects to improve conditions for the developing team.Define quality assurance processes and document it.Monitor and execute automatic and iterative.

Pacheco, Buenos Aires, Argentina

Supervise a team of 15 technicians in charge of maintaining the network of VolksWagen Auto plant in Argentina.Focal point with the different teams associated from the client side (including periodic meetings with CTO).Supervise that all incidents are solved 24/7 and all tasks and projects were completed within the SLAs.

Olivos, Buenos Aires, Argentina

Quality control on the Support team performance for the AT&T account at IBM.Review of incidents and calls made.Reporting on the SLAs and KPIs.

Olivos, Buenos Aires, Argentina

Technical support on MPLS networks for the AT&T account at IBM.Troubleshooting of faulty networks.Monitoring.Escalate major issues accordingly.

Teterboro, NJ, USA

Installation and maintenance of PCs and printers at the 3 offices and 100+ stores.Networking maintenance. CRUD of users.Technical support for end users (Office. Email, internet).

Staten Island, NY, USA

Professor assistant and tutor for entry level classes of the Computers Science Major (C++ and Office).Researcher at the program lead by Prof. Zarah Zelikovitz on automatic text classification (C++).

Bachelor Of Science (Bs), Computer Science, 3.7

Activities and Societies: Captain of Soccer team in 2007 (Played 2004-2007) Student Athlete Advisory Committee Hilel Club I have.

Ny State Regents Diploma (High School), High School/Secondary Diplomas And Certificates, 3.9

Activities and Societies: Basketball team Softball team As a high school student, I faced a unique challenge of relocating from Argentina.

Bachillerato Tecnico Orientado, Computer Science, 3.0

As a high school student, my passion for computer science ignited a deep curiosity and drive for learning. However, due to unforeseen.