Ronaldo Macaballug Email and Phone Number
A distinguished and ambitious senior-level IT Manager, self-motivated individual who has the necessary IT skills with extensive experience, personal attributes and managerial experience required for a successful career at the highest levels. Boasting a strong academic background and a proven track record of bringing value to a Business, as well as possessing valuable customer facing skills and an agile technical mind that is able to come up with innovative technological & managerial solutions to seemingly inflexible problems. Expertise in managing projects within Information Systems, Structured Cabling for LAN Network & IP Phone Systems, PC Troubleshooting (Hardware and Software), Wireless Access Point Configuration, CCTV Installation & Configuration, Customer Service and Manufacturing environments. Solid background in System troubleshooting (hardware and software). Proven ability to bridge technology and business goals to provide productive solutions. Demonstrated success leading and mentoring cross-functional teams in multi-facility environments in order to maximize levels of productivity. Experienced interfacing with key business units including Marketing, Finance, Operations Human Resources, Manufacturing and Engineering in multi-cultural global arena. Excellent communicator, with emphasis on building strong client relationships, capable of making professional presentations, creating BOQ (Bill of Quantities). Quick learner that rapidly adapts to emerging technologies. Right now I am keen to find a suitable position within an ambitious company that is renowned for hiring exceptional people and for giving those unparalleled opportunities to build their careers and capabilities.
Nogatech It Solutions
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It Technical Support EngineerNogatech It Solutions Oct 2022 - PresentUnited Arab Emirates -
It Technical Support SpecialistNew Al Raed Sep 2016 - Oct 2022United Arab Emirates -
Lead Of It Support, Sales And MarketingOvi Information Technology Llc Jan 2015 - Mar 2016Airport Road, Abu Dhabi, UaeVery technical IT Support Engineer has terrific troubleshooting and good interpersonal skills to assist customers with computer and network issues. Possesses a thorough knowledge of computer hardware and software applications. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards and Ten years of experience working as an IT Support Engineer. Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. Excellent communication and diagnostic skills, consistently solve problems and rarely escalate issues. -
It Support EngineerNew Chip Computer Systems Llc Mar 2010 - Oct 2014Darathulmiya Khalidiya, Abu Dhabi, Uae. Informed customers about issue resolution progress.. Worked with customers having network connectivity issues.. Referred difficult issues to upper management while maintaining positive rapport with customer.. Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outlined solutions.. Processed inbound and outbound technical support calls at a 20% faster rate than team average.. Displayed courtesy and strong interpersonal skills with all customer interactions. -
It Support EngineerQuality Computer Llc Jan 2006 - Apr 2009Electra St. Abu Dhabi, Uae. Established solid work interactions with customers and employees alike.. Assembled information and customer feedback to clarify client requirements.. Performed troubleshooting, diagnosing, solving and replacing parts.. Repaired and upgraded old installed systems; configured new systems.. Documented the history of requests.. Continuously up-to-date regarding software.. Reorganized help desk procedures, shortening response time . Used great customer satisfaction ratings.
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Technical Support EngineerSti Academy, Bfrv Las Piñas City, Philippines Feb 2001 - Oct 2005Abel Nosce St. Bfrv, Las Pinas City, Philippines. Installed and maintained company's computer systems and network.. Performed upgrades and installed updates.. Completed troubleshooting and repair when computers had problems.. Assisted office staff with computer application questions.. Conducted computer technology training with all new staff.. Recommended computer products and applications to improve productivity.
Ronaldo Macaballug Skills
Ronaldo Macaballug Education Details
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Systems Technology InstituteComputer Hardware Technology/Technician -
Malate Catholic SchoolPrimary Level
Frequently Asked Questions about Ronaldo Macaballug
What company does Ronaldo Macaballug work for?
Ronaldo Macaballug works for Nogatech It Solutions
What is Ronaldo Macaballug's role at the current company?
Ronaldo Macaballug's current role is IT Engineer / Team Leader - Federal Authority for Identity Citizenship, Ports, Borders & Customs- a Project of New Al Raed Est..
What schools did Ronaldo Macaballug attend?
Ronaldo Macaballug attended Systems Technology Institute, Malate Catholic School.
What skills is Ronaldo Macaballug known for?
Ronaldo Macaballug has skills like Customer Service, Microsoft Word, Microsoft Office, Powerpoint, Microsoft Excel, Html, System Administration, Commitment To Customer Service, Pc Troubleshooting, Pc Upgrade, Typing Speed Of Up To 50 Words Per Minute, Marketing Management.
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