Project management of new deployments and updates with a focus on providing services to Telecom companies;Management of the entire number portability system from Brazil to Anatel, providing technical support;Crisis management, risk identification, impact mitigation and correction of actions; Interface, support and direct alignment with customers and regulatory agencies, both Anatel (Brazil) and Ursec (Uruguay);Acting in partnership with the Security, Infrastructure, Development… Show more Project management of new deployments and updates with a focus on providing services to Telecom companies;Management of the entire number portability system from Brazil to Anatel, providing technical support;Crisis management, risk identification, impact mitigation and correction of actions; Interface, support and direct alignment with customers and regulatory agencies, both Anatel (Brazil) and Ursec (Uruguay);Acting in partnership with the Security, Infrastructure, Development teams, among others, in addition to analysis and preparation of requirements;Elaboration of research and analysis of initiatives or innovations that may bring operational and/or technological benefits to the company's operation.Evaluation and adjustments of technology services in order to reduce costs and increase operational efficiency;Negotiation with stakeholders in the development of internal products, aligning expectations, strategies and execution;Elaboration of technical presentations of the KPI's of controls to senior management;Evaluation of the implemented solutions, ensuring that they solve real problems, measuring them quantitatively and qualitatively. Show less

Review of ITIL processes and creation of monitoring, whether temporary or permanent.Problem management, root cause definition and alignment for action plan as well as ensuring contractual SLAs.Change management, both with the client committee and expectations of internal teams.Maintain and update specification documents with the client, both in the disclosure and control of their acceptance.Preparation of technical and commercial proposals for evolutions and quantify effort for… Show more Review of ITIL processes and creation of monitoring, whether temporary or permanent.Problem management, root cause definition and alignment for action plan as well as ensuring contractual SLAs.Change management, both with the client committee and expectations of internal teams.Maintain and update specification documents with the client, both in the disclosure and control of their acceptance.Preparation of technical and commercial proposals for evolutions and quantify effort for deliveries, either by APF or average effort in hours.Creation of test booklet and evaluation of quality tests for new users of the solution.Preparation of reports to the company's board, as well as on demand requested by the client.2nd and 3rd level support for solutions structured in SOAP whether JSON or REST WebServices, as well as file exchange solutions through SFTP and XML messaging system.Warroms to solve specific or generalized errors together with internal resources or customer teams to solve problems of high criticality.Review of python and Schell scripts to make punctual deliveries.Participation in daylies with agile or infrastructure teams to capture activities or report activities on schedules.Technical notes for high criticality events or justifications for SLA losses.Service catalog review.Training and consulting for internal or external teams. Show less

Opening and follow-up of occurrences and requests, escalating to other levels.Activation of teams outside of business hours.Execution of communication plan, hierarchical for calls close to the SLA limit and outage or generalized errors for stakeholders.Updating procedures and creating new ones for the first level team.Follow-up of calls and update for those without recent update (backlog).Analysis of alarms and definition of criticality.

Technical support

Attendance to critical incidents in Latin America, with a focus on impact mitigation, involving all IT resources;Constant interface with the Indian headquarters and support aligned with the support team; Requirements gathering with the business areas, preparing technical documentation; Identification of risks, mitigation of impacts and correction of actions.

Level 1/2/3 support for hardware and software for the entire company; Definition and provision of VOIP AVAYA presets for new employees; Extensive service and analysis of the demands and needs of internal customers;Work in accordance with technical quality standards and procedures.

Network service management (AD, DNS, ARC SERVER, Exchange and Windows Servers); Support of network assets (Firewalls, L1 and L2 switches, routers, hubs and VLans set); Hardware diagnostics and assessment for HP and Dell servers;Construction and presentation of operational dashboards; Analysis of the indicators, based on the treatment of the records.

Member of the project team for NSN, Microsoft, Ford, Volkswagen and Siemens Corp. Management of Siemens workstations, applying GPOs and patches in the American continent; Focus on problem solving, risk analysis and deviations;Documentation of routines and procedures related to corporate systems; Management of corporate systems with updates, corrections and new implementations.

• Support to Performance group call center and workstations.• Manage the physical backup disks and their storage and heathier of those medias.• Hardware changes at data center to conclude personal activities.

Field Tchnical support.

• Support tier 1 and 2 to the association.• Responsible to VIP members supporting in the company