Ronaldo Parson Email & Phone Number

Falmouth, JM

Falmouth, Trelawny, Jamaica

• Handled inbound emails (TickPick and partners) in Zendesk;
• Handled phone and email escalations when a supervisor is requested;
• Making outbound calls when necessary.
• Delegating tasks when necessary;
• Ensuring all Zendesk views are being handled according to SOP
• Monitoring all Jamaican support staff’s individual views in Zendesk

Falmouth, Trelawny, Jamaica

• Respond to customer inquiries via email and phone in a professional and timely fashion;
• Process customer refunds or credits and withhold seller payments;
• Ensure that outstanding orders are filled in a timely fashion;
• Identify operational areas of improvement and provide feedback on solutions.

Montego Bay, Saint James, Jamaica

1. Acted as primary contact and advocate for new and existing customers.2. Expended the relationship with existing customers by continuously proposing new entertainment campaign solutions that meet their needs.3. Made recommendations on the best utilization of my customers’ internet and entertainment needs.4. Achieved weekly KPI’s by reaching set targets.

Montego Bay, Saint James, Jamaica

1. As the primary contact for SME clients, I excelled in understanding their needs through consistent communication via telephone and email.2. I enhanced relationships by proposing tailored marketing solutions and advising on campaign strategies, advertising budget utilization, and product launches.3. I was responsible for distributing samples of new.

Montego Bay, Saint James, Jamaica

¤ Providing tech support, and troubleshooting website issues.¤ Providing graphic design ser vices such as brochures, flyers, logos, etc.¤ Personalize assortment of products based on customer's description of their marketing aims.¤ Responded to customer questions and complaints and documented consumer communications.¤ Demonstrated commitment to customer.

Montego Bay, Saint James, Jamaica

¤ Attracts potential customers by answering product and ser vice questions; also upsells by advising information about other products and services.¤ Maintained a customer account information database (incl Canceling and updating customer accounts.)¤ Offer/sell products and ser vices (Averaging sales of roughly 10,000+ forreservation add-ons, room upgrades.

Scarborough, Trinidad And Tobago

• Determine staffing requirements, and interview, hire, and train newemployees, or oversee those personnel processes
• Manage staff, preparing work schedules and assigning specific duties
• Review financial statements, sales, and activity reports, and otherperformance data to ensure productivity and goal achievement
• Manage the movement of goods into and out of storage facilities
• Perform sales floor work, such as greeting or assisting customers, stockingshelves, or… Show more
• Perform sales floor work, such as greeting or assisting customers, stockingshelves, or taking inventory

Lambeau, Tobago

Lambeau, Tobago