Ronaldo Richieri Email & Phone Number

São Paulo, Sp, Br

Israel

Bringg’s software expert, helping customers to implement and customize the software to meet their complex and unique needs.- Worked with customers, team members and partners on the USA, Canada, Israel, England, China, Ukraine, Poland and Brazil.- Executed both initial implementations for new Bringg customers as well as expansion projects with existing customers to launch new workflows, implement new features, or expand to new lines of business.- Worked closely with Customer Success Managers to manage the scope and timelines of their projects and with Product managers for new features and new use cases.- Responsible for all project activities: Requirements gathering, Scoping, Planning, & Implementation- Ensure project goals are delivered on time and on budget- Focal point for the customer for all project-related activities- Identify and define needed resources for the project- Ensure all team members contribute and benefit- Mediate conflicts and mitigate project risks- Understand customer needs - Being able to listen to customer needs and analyze their use case to details

São Paulo, Brasil

Develop and oversee overall technical strategy across the company to unify the experience for end-users, administrators and developers.- Managed team of developers working on developer productivity, security & defense and data model.- Formerly Chief Technology Officer, Chief Architect and Opensource Community Manager of LigeroSmart.

- First Brazilian OTRS Specialist, certified by OTRS AG.- Execute more than 50 implementation projects from the requirements gathering, through the project planning, customer training and deployment for companies worldwide.- Recognized Solution Provider and Architect by the software open source community in Brazil.- Development of OTRS Modules and Integrations for custom projects.- Understanding of customer needs and planning the best way to achieve their requirements.- Development of more than 10 different integrations between OTRS and ERP software through REST and SOAP protocols.

- Design and facilitation of internal conflict resolution meetings- Created a mixed conflict resolution and Knowledge construction model based on “in-person” meetings and online systems such as wikis and blogs.- Responsible for requirements gathering, scoping, planning and development of LMS and Wiki systems for global companies such as Vivo (Telefonica Group), Smart Fit, Itaú Unibanco and MasterSAF.

Planned and developed customized solutions for the bank’s training department, reducing by half new employee's onboarding time.

- Responsible for implementing local network and computers of Public Internet Access centers in Brazil (Telecenters) for community digital inclusion- Act as community manager for organizing and execute technology empowering sessions

São Paulo, Brazil

- Responsible for the scope, planning and development of a new platform for Brazilian Government in order to deliver Digital Content for public schools- Head of the developer team- Responsible for project knowledge-database design and maintenance- Developed the first prototype of a Smart TV middleware for The Brazilian Government

Postgraduate Degree, System Dynamics And Complex Thinking

Postgraduate Degree, Sociology And Anthropology, Cultural-Biology

Bachelor'S Degree, Information Technology

Associate'S Degree, Organizational Leadership

Associate'S Degree, Knowledge Management, Knowledge Centered Services

Associate'S Degree, Data Privacy, Data Privacy

Activities and Societies: GDPR, Data Privacy, LGPD

Associate'S Degree, Computer/Information Technology Administration And Management, Itil Foundation