Oversaw all aspects of compliance in 131 facilities across Tennessee to identify key trends and develop strategies to drive compliance improvement across region. Executed numerous compliance assessments and audits and worked closely with store/market management to develop plans to correct deficiencies, with follow-up to ensure timely execution. Led compliance training and education to provide and support compliance execution improvement by determining trends or areas of opportunity. Developed and monitored compliance training strategy. Participated in routine calls with Southeast Division automotive care managers, covering environmental health and safety topics with question and answer sessions. Trained three compliance managers.• Provided key peer support by developing and managing team presentations and discussion of up-to-date compliance information and environmental and safety metrics. • Detected increased environmental inspections, determined risk of missing documentation, worked with subject matter expert to correct documentation, and reduced possible notice of violations.• Led successful ATF mitigation by conducting numerous firearm audits throughout state of Tennessee.• Aided Puerto Rico, Louisiana, Mississippi, Georgia, Alabama, Kentucky, Texas, and California for company, state, and federal compliance objectives through auditing, monitoring, and collaboration.• Improved overall compliance program metrics for Region 12 year over year. • Aided with creation of training material for regional compliance manager onboarding program. • Partnered with market and store field personnel to increase knowledge in execution of compliance programs.

Executed comprehensive audits of high-risk compliance programs in Walmart Stores, Sam’s Clubs, and distribution centers to collect data. Performed root cause analysis of data, used to support subject matter experts in correcting issues identified during audits. Implemented changes as appropriate with store operations management to ensure employees had a better work experience and customers had an enhanced in-store shopping experience.• Interfaced closely with store management and utilized past operations knowledge to implement root cause analysis processes.• Created final results reports from audit-generated data that was used as a foundation for implementing changes and making compliance management leadership aware of information collected.

Monitored and ensured operational efficiency of 11 stores. Reviewed and analyzed financial data to define areas for improvement. Coordinated with store supervisors to check overall compliance and effectiveness of automotive area. Inspected and evaluated merchandising functions, stock and inventory, operational plans, and customer-related activities.• Served as key person in reducing cases of customer vehicle accidents by over 20%.• Improved operational efficiency by reconfiguring an automotive facility, which reduced customer wait time and improved associate morale.

Oversaw and streamlined daily store operations, sales, and customer service. Supervised eight salaried and 285 hourly associates in the performance of their duties. Four personnel received promotions. Maximized skills of hourly supervisors through weekly training classes covering all operational aspects. Streamlined P&L administration. Directed community relations for and served as member of Rotary Club as well as served on board of directors and as treasurer of Boys and Girls Club. Developed employees’ morale through effective leadership, resulting in impressive ratings on compliance visits. Ensured consistency in maintaining accident-free area for both customers and employees. Improved net profits against previous year 13 times out of 25 months. Developed hourly and salaried management for promotion opportunities.

Supervised and developed 12 salaried managers and up to 500 hourly associates. Served as an instrumental advocate in the promotion of several employees. Coordinated new procedures with hourly and management associates. Spearheaded and successfully accomplished new accounting procedures for seven stores.

Organized communication meetings and developed/implemented necessary action plans for any issues and financial data needing attention. Ensured timely resolution of customer-related problems. Developed strategic sales plans and strategies. Involved in all aspects of a store start-up to include the successful hiring of 100 associates, the acquiring of operating licenses, and streamlining the receiving area.

Monitored and maintained overall integrity in store operations, including review and analysis of completed tasks and financial data, accuracy of accounting reports, delegation of tasks and priorities, and oversight and development of staff performance. Earned Walmart “Rising Star” recognition for exceptional leadership, customer service, integrity, and associate relations. Led backroom inventory conversion project comprised of seven stores, involving total layout modification of all stockrooms and change in inventory procedures.