As a Client Services Principal the role is a lead client management position working with large, complex accounts. Responsible for the direct design, implementation and life-cycle management of Sungard AS technical solutions, leading global support teams comprised of subject matter experts from multiple platforms, operating systems, storage and network technologies. As a trusted adviser, providing strategic business and technology support/counsel across both the production and recovery environments.

Senior Service Delivery Manager (2006-2017)Primary point of contact for customers to C level in support of enterprise managed and recovery services. Oversaw service transition project outcomes and responsible for the delivery of contracted complex technical solutions utilizing a global support teams. Full life cycle management of client’s change and incident management with impact to contracted statement of work with regards to managed services and recovery strategies. Recipient of the SunGard "Above and Beyond Award"​ for outstanding Customer Service.

VP/Senior Manager of Operations – (2001-2006)Oversee the day-to-day operations for the ISP and technology consulting products divisions. Responsibilities include services deployment, technical support, and project management. Additional responsibilities include maintaining data center operations for internal and customer web hosting and email services; customer billing database; customer VoIP records and network operations. Services supported include outsourced help desk, broadband Internet connectivity installations (business and residential), web hosting, co-location facilities, software development, technology consulting services, network installations, IT security and on-site IT support. Direct reports include 3 department mangers and 25 technical and professional staff. Departmental areas include Customer Technical Services, Network Operations, Systems Administration, Contracts & Product Provisioning, and Office Administration

Responsible for the overall planning, staffing, budgeting and directing for the College administrative and Bucks County Free Library data center facility, network, telecommunications and support operations. Data Center supports 20,000 credit and non-credit students, 400 faculty, 500 employees, 1 main campus, 2 off-campus locations, and in addition 18 county-wide libraries servicing 500,000 residents.Maintain data center's hardware, software and telecommunications support contracts. Manage both short-term and long-term technology projects, as well as vendor relations. Direct reports included, 3 managers - Assistant Director of Operations/Systems Manager, Network Manager and Voice Communications Manager. Staff included; 15 technical professionals and three administrative staff.