Ronald Rivas work email
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Ronald Rivas personal email
Technology executive with over 15 years’ experience in leading diverse projects and enhancing business efficiencies. Persuasive communicator with a proven track-record of influencing key decision makers within an organization. Strong leadership qualities; demonstrated ability to develop and manage cross-functional relationships.In my role, I have exhibited strong leadership qualities, which have enabled me to develop and manage cross-functional relationships successfully. I am committed to driving continuous improvement efforts by proactively identifying deficiencies and implementing innovative solutions that drive tangible business outcomes.My focus on driving continuous improvement efforts by proactively identifying deficiencies and implementing innovative solutions has delivered tangible business outcomes for organizations. I have a deep understanding of how technology can be leveraged to help organizations achieve their strategic objectives, and I am passionate about exploring new technologies to enhance business operations.As a proactive problem solver, I can identify opportunities to improve business operations and develop practical solutions that deliver results. I have a strong commitment to professional development and have continuously pursued opportunities to expand my technical knowledge and skills.Throughout my career, I have worked with diverse stakeholders, providing support to ensure successful project delivery. My ability to work collaboratively and build effective relationships has been instrumental in the effectiveness of the projects I have led.In summary, my technical experience, strong leadership skills, persuasive communication abilities, and commitment to continuous improvement make me a valuable asset to any organization looking to optimize its business processes and drive growth through technology innovation.
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Sales Operations EngineerTerra Oct 2023 - PresentMiami, Florida, Us -
General ManagerSistematica Oct 2019 - Apr 2022Managua, Nic, NiDesigned and managed commercial strategies, controlled financial activities, and coordinated business operations. Planned and monitored appropriate staffing levels and utilization of labor, including overtime.SaaS, consultancy, Software Implementation, Cloud customization, CRM, Helpdesk, workflow, Processes Automation, Bots, Systems Integration, Digital Channels Automation. Salesforce, Sales Cloud, Service Cloud. Achievements: • Expanded the client base geographically and increased the existing customer billing, resulting in a 30% revenue growth YoY in 2020.• Led over 10+ Salesforce Sales Cloud implementations applying the agile methodology to address customers' needs and improve the performance of their Sales and Service operations. The customers were in various industries including Retail, Automobile, Education, and Financial Services.• Implemented financial strategies, which increased the annual profit by 15% in 2020.Responsibilities:• Manage multiple stakeholders' engagements and work with associated team members to understand requirements, facilitate business process analysis sessions, and develop technology solutions for these teams.• Designing, implementing, and deploying salesforce solutions for clients.• Maintaining and fostering relationships with clients through ongoing liaison to guarantee satisfaction with services provided, expand the business relationship, and uncover potential for continued growth.• Managing project development and deliverables.• Lead and organize the technical team to improve the Salesforce platform implementations. Manage prioritization and backlog for Product development. -
Operations ManagerIdeay Nicaragua Mar 2017 - Sep 2019Managua, Managua, NiManaged the processes, policies, and standards required to deliver services at the agreed level to the customers. Responsible for the ongoing management of the infrastructure used to deliver and support services. IT Management, Strategic Planning, Continuous Improvement.Achievements: • Implemented the operation department strategic plan, new personnel KPIs, and new department organizational structure, which reduced the resolution time of the customers’ interactions by 40%.• Guided the coverage development plan of the infrastructure through the opening of new points of presence, which increased the network coverage by 25%.• Controlled the technology change at customers' premises to reduce the ratio of incidents to active services. -
Project ManagerIdeay Nicaragua Aug 2015 - Feb 2017Managua, Managua, NiConducted new technologies implementation by coordinating the work of suppliers, contractors, and own personnel.Innovation, Cross-functional Team Leadership, Project Management.Accomplishments:• Strategically planned and oversaw the development of a $1.5M residential internet market project.• Headed $800K in funding negotiations by conducting cost estimations, developing the proposal, and delivering presentations to funding institutions.• Initiated business growth strategies by identifying the overall country environment, competitive landscape, and opportunities for the new service.• Directed and supervised the work of 12+ employees including Core Engineers, Remote Access Network Engineers, Optimization Engineer, IP Network Engineer, Provisioning Engineers, and service providers.• Collaborated with Executive-level leaders and achieved their buy-in on the 2016 budget for the entire company.
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It Network Operations ManagerMercon Coffee Group Dec 2010 - Jul 2013OoAdministrated the global network infrastructure to support multiple service needs. Ensured the stability and security of the network by monitoring, identifying, and troubleshooting problems. Global Sourcing, Vendor Relationship Management, Negotiations, Research & Analysis, Budget Management. Achievements:• Achieved annual IT Network budget approval and accomplished its execution for $250K in CapEx and $300K in OpEx for 20+ branches across 7 countries.• Increased network availability to 99.99% by investing in appropriate and redundancy technology, and enhancing security in the whole global network.• Improved IP voice service availability and capacity by investing in the most popular IP Telephony technology with load balancing and redundancy call processing.• Expanded the telepresence system by implementing 15 new high-quality call rooms in 7 markets and provisioning the central video processing capacity to 100 endpoints in the same virtual room.• Eliminated network congestion and added redundancy links through the renegotiation of new contracts with Internet Service Providers, resulting in higher bandwidth and network availability and decreased costs across 4 countries. -
Senior Network EngineerBt Jan 2003 - Nov 2010London, GbResponsible for pre-sales and post-sales support to customers. Designed, planned, and implemented own network infrastructure improvements. Managed third-party services providers relationship.Customer Relationship Management, Service Delivery Management, Project Management.Achievements:• Led innovative technological efforts to reduce international connectivity annual costs from $400K to $300K.• Accomplished the acquisition of a 700 MHz private band from the Telecommunication Authority in a deal of $500K.• Managed the new provider contract for the domestic connectivity to customers which decreased customer incidents by 40% and reduced installation time by 60%.• Pioneered the construction of a new data center with an investment of $80K, improving infrastructure redundancy while significantly reducing the risk of downtime.• Executed $180K network re-architecture and IP Telephony customer project, providing real-time access to 20+ local retail branches data.
Ronald Rivas Skills
Ronald Rivas Education Details
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Incae Business SchoolFinance And Economics -
Unc Kenan-Flagler Business SchoolMaster Of Business Administration - Mba
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Universidad Americana (Uam)Systems Engineering
Frequently Asked Questions about Ronald Rivas
What company does Ronald Rivas work for?
Ronald Rivas works for Terra
What is Ronald Rivas's role at the current company?
Ronald Rivas's current role is Sales Operations.
What is Ronald Rivas's email address?
Ronald Rivas's email address is rr****@****eay.com
What schools did Ronald Rivas attend?
Ronald Rivas attended Incae Business School, Unc Kenan-Flagler Business School, Universidad Americana (Uam).
What skills is Ronald Rivas known for?
Ronald Rivas has skills like Telecommunications, Negotiation, Sales, New Business Development, Business Development, Cloud Computing, Managed Services, Product Management, Solution Selling, Account Management, Sales Process, Sales Operations.
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