Ronald Samudio Email & Phone Number

Hialeah, Fl, Us

Miami, Florida, United States

Promoted to this position, I continue working the same jobs previously along with the added responsibilities of:• Leading a team of 6 System Support Technicians with input from my IT Supervisor with training and assigning projects to each individual on the team.• Taking on more system admin responsibilities with removing laid off users from Active Directory, archiving their files, and exporting their emails from Exchange before deleting their email accounts.

Miami/Fort Lauderdale Area

• Responsible for preparing new HP PCs for re-imaging and deployment to the different departments within the building using Acronis 2018 and the Windows Deployment Services.• Respond promptly to support requests from staff regarding system support (Windows XP/7/10), applications support (Microsoft Office 2010/2013/2016, Adobe, ESET), connectivity issues, software installations, upgrades, etc. to minimize downtime within mission-critical systems. This includes helping our guests with a TV, hotel phone, or network/Wifi issues.• Troubleshoot printers, monitors, TVs, A/V equipment, projectors, Set-Top Boxes, Cisco phones, UPSs, desktops, laptops, POS and iPhone/iPads.• Providing support in Active Directory with adding users, computers, STBs, and Cisco phones to the proper folders for the correct group policies to apply. Also, help users to unlock their accounts and open VPN connections for our vendors to access their servers for maintenance/troubleshooting any of the games on the gaming floor and other systems in the building. • Monitor the NOC room for any issues that would appear on the gaming floor or in the hotel rooms and ask for support from our Network or System Administrator if needed.• Perform an inventory of our current items on a daily basis to prepare for the disposal of out of service equipment by the end of the month.• Documenting all jobs in the Spiceworks' ticketing system keeping track of the time on each assignment, the progress from beginning to the end, and of the replacement parts if need to complete the job.• Researched and presented options to my supervisor on new equipment for current and future replacements of outdated/broken IT equipment.

Miami/Fort Lauderdale Area

• As a contractor, I perform a variety of office support functions in a high volume environment for Klik Technologies. • My regular duty includes typing the account numbers and deposit amounts into Klik's 'Lockbox' accounting software and verifies the information matches the account format standard used by each client.• Other duties include using software such as 'Microsoft Outlook 2010' and 'Microsoft Lync' to communicate within the team and using 'Citrix Online' to access the network from my workstation to perform my data entry duties on a virtual desktop.

Miami Lakes, Fl

• Responsible for scanning checks and deposits from clients of Bank of America, Citi and TD Bank using a Canon ‘Image Formula’ CR-190i scanner with a Windows 7 computer using a database software provided by WAUSAU Financial Systems.• Verifying the deposit/checks scanned and all accounting information was processed correctly into the database software via Internet Explorer 8 and 11. If not, manually re-scan or type the account information in the correct sections.• Document and copy deposit tickets and checks that were damaged and missing account information, unreadable due to the quality of the text, or unrecognizable account information by the database software.• Accessing my email through Microsoft Outlook online to verify for errors by our clients and to research the cause of the error.• Perform regular maintenance on the scanner that involves: checking for defects on the scan images, cleaning the scanner of dust and ink smudges for quality, and replace the parts that cause the scanner to jam frequently. If not able to fix, report the issue to my supervisor and have the scanner to be replaced.• Other side duties included: being a backup Receiving Teller and scanning all work using an RF scanner via Microsoft Excel 2010 on a Windows 7 computer, restocking of the supply room in our department and properly distributing the rest of the supplies to the other departments. Being in charge of handling the paperwork and the gathering of the confidential trash and out of retention date deposits with Shred-It to destroy on-site.

Hialeah, Fl

• Troubleshooting desktop and laptop problems both manually and with software like Windows Tools and Utilities, PC Check version 8 and Avira Boot CD Rescue Disk. As an example, checking the BIOS if the system battery is dead, or a bug in the BIOS programming needing the firmware to be flash if a new version is available.• Upgrade/replace computer and laptop parts: Hard Drives, CD/DVD Drives, memory, CPUs, power supplies, and Video/Sound/Network/Modem Cards. • Updating any installed software to the latest version including Windows, Microsoft Office, and any Anti-Virus/Spyware/Malware programs. If recovering from a refresh install of the OS use the website Ninite.com to quickly download and install the latest programs used by everyone today.• The manual removal of malware, spyware, and viruses, from the computer, as well as using programs such as Super Anti-Spyware and Malwarebytes Anti-Malware, to verify no other hidden viruses are left over within the system.• Data recovery and data backup using external Hard Drives and USB flash drives. Also using programs like Tera Copy to confirm the computer files transfer properly.• Computer imaging using Acronis Backup 2014 and Norton Ghost 2003.• Troubleshooting problems with the video, as in no images appear from the CRT/LCD monitors and laptop screens, or audio if any sound is coming from the speakers/headphones. For hardware, check the components are working correctly and for software, check the drivers are installed properly and if any of the settings have been turned off.• Before working on the computer, check the license for Windows was up to date and matches a tag on the computer.• From the front desk, receive a checklist of the problems the computer has. Once done, document the findings, solutions, and outcomes as a report to give back to the front desk so they can explain to the client what happen and receive payment.

Hialeah, Fl

• Responsible for receiving incoming proof bags from couriers, comparing bags to check-in manifest, and weighing and scanning all work using an RF scanner via "Receive Sentry" program on Windows XP.• Responsible for monitoring the arrival times and report any late courier or missing branch work to my intermediate supervisor and the on-site supervisor for the couriers.• Preparing the proof work for deposit encoding while checking that no cash was accidentally mix in. If so summon for a supervisor to verify the amount, find the bank teller's ID and double sign its' release to the cash vault.• Preparing conference and lunch rooms for group meetings/lunch-ins by moving tables and chairs to accommodate the nature of the event; sometimes hooking up computers/laptops to speakers and/or video projectors and making sure both work fine.• Other duties included: Frequently lifting bags weighing between 1 to 30 pounds, printing the labels/barcodes used for scanning and sending them with other supplies to their branch, and printing end of day reports from the Receive Sentry program.• Other side duties included: Using Microsoft Word and Excel 2002 for special reports and company events, and working on the proof floor passing and collecting batches from the tellers.

Miami, Fl

• Responsible for the processing/mailing of our banking clients' monthly statements to their customers.• Responsible for including the banks' updated policy brochures and promotional advertisements into the envelopes.• Assisted in verifying the customers' name and address were printed correctly and the bank's envelope was used right. Then leave the mail to the local and international mail couriers for next day pickup.

Comptia, Microsoft And Cisco Certifications Training, Information Technology Professional Program

Training for the CompTIA, Microsoft and Cisco certifications in the following sections: - CompTIA Exam 220-901: CompTIA A+ Exam 1 Exam.

Associate’S Degree, Computer Engineering Technology, 3.45

Activities and Societies: Member of the Honors Club.After completing my Associate in Arts degree, I continued my education in computers.

Associate’S Degree, Computer Engineering, 3.39

Activities and Societies: Member of the Honors Club.Studied in programs design with overall improving myself in different area.

High School, General Studies, 3.708

Activities and Societies: Anchor Club, T-Bred VolunteersTook the necessarily class to graduate from school but also took elective classes.