Ronald Schaefer Iii Email & Phone Number

St. Louis, Mo, Us

Creve Coeur, Missouri, United States

As a service advisor my duties included setting appointments, greeting guests in the drive, reviewing their vehicle for maintenance and repair concerns, presenting scheduled maintenance requirements, as well as coordinating the work with technicians and apprising the guest of further diagnostic and additional service recommendations made by the technicians and ultimately selling the work while ensuring total guest satisfaction. Multi-tasking and managing the workflow and ever-changing pipeline while growing and managing my personal client book is a priority served by fostering an efficient and welcoming dealership service experience.

As an independent contractor I wear many hats; I help with sales training to increase efficiency in closing for automotive retail, performance parts retail, and call center sales. I provide input on service and build work for cars racing in the Mid-America Supercar Showdown and independent clients. I also do marketing and am contracted as a certified installer for Boost District LLC, a GM Performance Parts supercharger kit reseller. I personally balance scheduling, outreach, and execution on all commitments.

At APC we sold and administered service contracts which were presented direct to consumer and on behalf of close to 700 Dealerships, multiple financial institutions, also we sold for Fiat Chrysler Automobiles US LLC, Mopar Service Contracts. The pinnacle of sales there was to reach the OEM 'MVP" Queue which I did within 4 months of joining the company. There I was tasked with maintaining a 20%+ closing rate and accounting for more than $300k gross sales, which equated to 120+ contracts sold each month, totaling close to 4 million dollars each year. The presentation process was consultation based, and required strong follow up and appointment setting skills as well as a firm knowledge base of the multiple plan tiers and of all the vehicle offerings from the manufacturer. Beyond the outside sales duties I coordinated inspections for pre-owned vehicles and managed a pipeline of renewals spanning the entire time I have worked at APC.

I was a Coverage Specialist with Pinnacle / Nationwide, I handled inbound and follow up leads for inquiries on vehicle service contracts. Marketing of these leads included Television, Radio, Mail, and internet "fresh leads" as well as referral and multi-car quotes for existing clients. My responsibilities involved presenting coverage policies, asking for the sale, and handling objections. I boasted closing percentages from 10%-12% while the office standard was at 8%. I was also involved in customer service duties, and my own sales retentions, and I served as a Closer for co-workers during overflow and call spikes.