Ron Shingles Email & Phone Number

Bethlehem, Ga, Us

United States

United States

Greater Atlanta Area

Greater Atlanta Area

Global Technology - Billing Department for InterContinental Hotels Group (Americas)• Analyze invoices received from vendors for goods and services to ensure accuracy and timely processing.• Identify discrepancies, work with all parties to resolve errors, and perform root-cause analysis in regards to billing and invoicing issues.• Ensure purchase orders are submitted for all related expenses and collaborate with Finance partner to ensure alignment with budget.• Maintain an effective, accurate and timely payment process to support business operations.• Integrate new or acquired business into the control and monitoring process.• Manage financial reports and provide financial status reports as required.• Review queries and reports and raise concerns regarding trends.• Drive efficiency in reporting, processes and procedures by identifying and implementing process improvement opportunities for tracking, controlling, and reporting on purchases and payments.• Act as a primary contact for tactical aspects of ongoing financials for the project.• Act as a liaison to Accounting, Business Service Center and the hotel

Duluth Georgia

Responsible for accurate and timely customer billing utilizing knowledge of company products, processes and internal resources. Provides a high level of customer service to internal and external customers by demonstrating prompt and thorough attention to issues and requests. Interacts with other members of the CCC, as required, in support of the customers and Rioch. Interacts with Lease Portfolio Team/IOSC and interfaces with IKONICS. Creates additional invoice support for customers as required and is adept in providing customer specific attention. May receive and place service and/or supply calls for specified customers

Greater Atlanta Area

Billing Resolution Specialist - Emerging & Wholesale Solutions (2001 -2014)Managed large complex customer base as well as adding input and value related to departmental objectives.  Conducted all billing and order reviews for Domestic and International wholesale customers for billing accuracy. Reviewed customer orders for accuracy and resolved customer billing issues within two or three billing cycles. Coordinated Market Group Business Unit transfers. First point of contact for the account team and customer for billing issues. Worked closely with National Account Managers in Domestic and International, Pricing and Billing Service Group to ensure that customers order would bill correctly and within the customer want date. Participated in customer conference calls and invoice walk through. Reviewed and analyze customer’s contract for pricing and terms to ensure customer compliance with all contractual terms to help bring resolution to any customer’s dispute

Greater Atlanta Area

Supported the entire Sprint Business Receivables department by assisting in the development of each individual collector. Conducted side by side training and additional coaching and counseling through observations and quality account audits. Analyzed daily call center performance results and had daily interactions with management team. Analyzed data that may improve the methods and procedures in the Receivables Department. Had direct input into employee performance appraisals and development as the results of coaching and observations completed on all non-exempt employees. Initial point of contact for resolving customer issues and escalation of aged customers’ accounts