Ron Shingles Email & Phone Number

Bethlehem, GA, US

United States

United States

Greater Atlanta Area

Greater Atlanta Area

• Global Technology - Billing Department for InterContinental Hotels Group (Americas)
• Analyze invoices received from vendors for goods and services to ensure accuracy and timely processing.
• Identify discrepancies, work with all parties to resolve errors, and perform root-cause analysis in regards to billing and invoicing issues.
• Ensure purchase orders are submitted for all related expenses and collaborate with Finance partner to ensure alignment with budget.
• Maintain an effective, accurate and timely payment process to support business operations.
• Integrate new or acquired business into the control and monitoring process.

Duluth Georgia

Responsible for accurate and timely customer billing utilizing knowledge of company products, processes and internal resources. Provides a high level of customer service to internal and external customers by demonstrating prompt and thorough attention to issues and requests. Interacts with other members of the CCC, as required, in support of the customers.

Greater Atlanta Area

Billing Resolution Specialist - Emerging & Wholesale Solutions (2001 -2014)Managed large complex customer base as well as adding input and value related to departmental objectives.  Conducted all billing and order reviews for Domestic and International wholesale customers for billing accuracy. Reviewed customer orders for accuracy and resolved customer.

Greater Atlanta Area

Supported the entire Sprint Business Receivables department by assisting in the development of each individual collector. Conducted side by side training and additional coaching and counseling through observations and quality account audits. Analyzed daily call center performance results and had daily interactions with management team. Analyzed data.