Manage and monitor all computer hardware and make systems are installed properly and working efficiently.Keep up to date with all approved systems and technology including. Computer Hardware systems and devices including PC LAN technology Software operating and utility systems Front Office and Accounts Receivable Property Management SystemsInterfaces to and from Front Office Property Management Systems and other Systems: Back Office Accounting Systems PC and LAN based Office Automation products Internal and External Electronic Mail / Facsimile / Scanner software and communication tools Point of Sale Systems Guest and Administration Voicemail Call Accounting Cabling Hub / Switch Management Systems Assist and Support Electronic Door Locking Computer System Computer Virus protection Hotel IT Security and FirewallsMaintain an up-to-date list of all computer hardware and software at hotel.Monitor the performance of the systems and maintain log book of performance. Understand all standards and customized features and functions of the Hotel front office system. Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications.Maintain uncompromising data and physical security standards. Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system. Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT ManagerMaintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion.Follow-up outstanding points from the latest IT audit of his hotel under the supervision of IT Manager.

• Guided customer in setting up remote equipment for internal customers• Configure, monitor and maintain email applications or virus protection software • Troubleshooted Microsoft, Windows and Progressive applications for internal customers• Granted access to users for crucial internal Applications, including Mitchell Connect products• Repaired VPN (Horizon AnyConnect Client VPN) with vendor assistance• Used Remedy (Smart IT) Ticketing System for documentation and KB(Knowledge Based) solutions• Accurately documented steps for troubleshooting issue for upper management• Helped L2 Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations

• Disassembled end-of-life equipment for resale/reuse for customers • Wiped hard drives of data for resale • Sorted hard drives, memory, and CPU chips • Tested tablets and smart devices for uses

• Delivered product to stands before games • Organized food and accessories according to MLB guidelines • Inspected product for safe delivery • Helped customers replace product to their satisfaction • Picked orders for various stands and vendors during games

• Responsible for working alongside senior analysts and completing essential functions related to business intelligence • Contributed to project of transferring databases to our new servers. This included vital daily process, such as HIM (Health Information Management), ETL reports and stored procedures managing daily operation of the department • Created reports through MS PowerPoint and charts through Tableau • Helped create visual presentation of patients Length of Stay with senior analysts • Wrote SQL queries to analyze data for grouping, searching and creation of new table