Ronald Solano Vilchez Email & Phone Number

Montreal

Provide Support for : - Hotels located in North America and International locations.- Distributors in Central America, South America & Europe(support distributors via Freshdesk ticket system and skype.- Troubleshooting different type of electronic locks by Kaba Ilco 700, 710-2, 720 exit device, 760, 770, 790- Rac (remote access controler board) rac 3.5, rac 4 and rac 4xt- install workstations & Server Atlas ( window 7, 8,10, Window Server 2003-2008-2012)- install workstations & Server Rezshield (window 7 ,8,10 and Window server 2003-2008-2012)- install workstations & server for System 6000 Saflok and messenger for Quebec and Latin America.-Provide training to customer for Atlas,rezshield,System 6000,fdu., Ambiance- Sql database 2005,2008,2012- Run Queries to search problems in tables, scripts to upgrade the db- IIS- Interface Property Management Sytems with atlas sytem(Ariane system Kiosk,Opera,,,)- Front Desk Unit(780 and g4)- Oracode user management - IHO home Owner Oracode site creation /660/460 lock- Support wireless oracode locks.- Issue RMA Return Marchandize Authorization via Exapta- Document each issue via Exapta.- Usage of teamviewer, Logmein,Gotoassist to support installs Server and workstation- Handle Escalations issues with Manager.- Manage access to tech support website- Coach new tech/customer service agents,Sales Rep- Provide support to L1 agents- After hours Cell phone duty to support emergency calls from Hotels on a rotation schedule.

Montreal, Canada Area

Delivered IT technical support in English, French and Spanish to employees located in US, Europe and Latin americaHelpdesk Coordinator supporting multiples companies• Motorola• Freescale• Carefusion• Estee Lauder companies• Reynolds• Nissan• New York Exchange• Bombardier • Sempra • Support via telephone, email and chat support(support soft super center), software support related to the companies• train new agents• Helped for the transition of Carefusion account from Montreal to Brazil.• Windows Active directory management.• Nortel VPN troubleshooting and configuration.• Wireless network set up and troubleshooting.• SAP application support and account management.• AS400 application support and account management.• Printers, scanners and shared network resources configuration.• Black Berry configuration and Support.• Operating system troubleshooting and Virus removal.• Microsoft Office Outlook troubleshooting.• Accurately documented each interaction using a data base of incident resolutions CRM ( Remedy or Unicenter Service Desk) detailing the incident and actions taken to resolve it immediately or assigning all second level incidents, to the responsible group effectively, courteous and professional manner.

update the website(joomla version), update staff access. Train new staff to update website.

Montreal

Supporting Msn 8 Sofware via chat

Aec, Network Admin

Network Administrator

Aec, Micro-Edition Hypermedia

Photoshop,Ilustrator,Excel,word