Ronald Sullivan Email & Phone Number

Dearborn, Michigan, United States

Launched a new global IT service offering, Client Health Support, responsible for 200,000 clients which spanned over 500 buildings. The service offering focused on the proactive identification and resolution of client issues. This service focused on 8 client health KPIs and was fixing an average of 300 clients per month.

Dearborn, Michigan, United States

Managed Ford’s IT Desk Side Services, globally. This service provided hands on support for more than 180,000 clients spanning over 450 buildings. This position leveraged request management, incident management, and problem management. In addition to ensuring that SLAs were being met, much effort was directed toward cost savings, root cause analysis.

Dearborn, Michigan, United States

Provided Quality Management of IT Service Desk and Deskside support teams who provided support to over 200,000 clients, along with their applications, networks, and servers. The quality monitoring involved collecting and compiling data on 54 KPIs, which were reported on up to the CIO. Further data analysis would be conducted to identify process improvement.

Dearborn, Michigan, United States

Provided leadership and support as a Delivery Manager for the PGA program. This project was a major investment in improving Ford’s IT infrastructure. My area of focus was originally on upgrading 400 file and print servers, while limiting cost. This three year effort finished a year early and provided enough savings to expand the scope to include the.

Dearborn, Michigan, United States

Project management for the North American IT Site Management team, a group responsible for ~100,000 clients. Responsibilities associated with this role were focused on larger initiatives that were common throughout the NA team. Responsibilities included: coordination of efforts, risk and issue management, status reporting, and serving as an escalation.

Managed all related IT activities for L8 Ford buildings, with over 15,000 clients. Served as the “voice of the customer”, representing key business customers, while working with the various service providers supporting the affected buildings. The focus in this role was to manage costs, ensure that an appropriate level of service was being provided, and.

Dearborn, Michigan, United States

Planned and coordinated IT related projects for 8 Ford buildings, with over 15,000 clients. Projects included: PC refreshes, software deployments, network/server updates, building infrastructure planning, business continuity / disaster recovery, software monitoring, audits, group policy objects, UAW negotiations, and major events that required specialized.

Dearborn, Michigan, United States

Hired into Ford as a Business Analyst for Edison Project, a project designed to invest in updating Ford purchasing applications, while making improvements in the related infrastructure, with a focus on providing cost savings. Efforts included identifying and documenting the existing portfolio and identifying opportunities to deliver on the project.

Dearborn, Michigan, United States

Managed all local projects for the buildings noted in the Team Lead position and for the larger projects that affected Global Purchasing. Projects included network, server, client, applications, business continuity/disaster relief plans, security planning, and support of major events.

Dearborn, Michigan, United States

Led a team of eight support analysts responsible for 2,600 clients in two Ford buildings. Responsibilities included, directing daily actives, development planning, providing second level support, and reporting to the Ford Leadership team. While conducting these activities, I continued to provide ongoing support for JetForms Server support.

Dearborn, Michigan, United States

Managed 48 Windows NT servers responsible for all of Ford’s purchasing documents, globally. Developed the first e-document solution for suppliers. Daily responsibilities included: server monitoring, forms pushes, troubleshooting applications, and second level support of client issues related to this solution.

Dearborn, Michigan, United States

Managed the Novell, OS/2, and Windows NT servers, responsible for the Southeastern Michigan operations. Additional responsibilities included: network support, training, client load development, and second level client support.

Dearborn, Michigan, United States

Provided leadership, training, technical support, inventory control, parts ordering, and quality assurance for the Mini/Micro and Magnetic Media departments. These teams provided both component and board level report of PCs, printers, plotters, monitors, and hard drives.

Ann Arbor, Michigan, United States

Provided field support of computers and peripherals, specializing in printing and imaging equipment. Performed calibration, preventative maintenance, and repair.

Msis, Information Assurance

Education record

Education record