As a consultant with Insight Global, I worked on a team to develop and deliver a Product Management Certification program for Home Depot Technologies. Develop asynchronous learning experiences using Articulate 360 Rise, online assessments, and project based learning. Areas of expertise include:- Design Thinking- Agile / Scrum development- User Story Mapping- Atlassian Jira- Writing epics, user stories, and acceptance criteria- Customer journey mappingDeveloped asynchronous courses using Articulate360 Rise. Developed and delivered online onboarding workshops for new product managers. Workshops were delivered using Webex and incorporated active learning components using Miro.

• Curriculum developer for the Product Management 18 week boot camp for adult learners. • Wrote online instruction and projects for Agile Scrum development, product roadmaps, product backlog refinement, feature prioritization, design thinking, data analytics, wireframes and prototypes, SQL relational databases, and customer experience mapping.• Created lesson plans and project based learning activities.• Created an online learning path to teach relational databases and SQL to instructors and TAs preparing to teach the boot camp.• Created learner assessments, including individual and group projects, with grading rubrics.• Wrote scripts for instructional videos to supplement online content.• The Product Management boot camp has been delivered at Univ. of Texas, Austin; UCLA; Columbia Univ.; Georgia Tech; George Washington Univ.; Southern Methodist University.

Develop SaaS based financial services products to automate payments and expense management. Evaluate market trends, define product strategies, develop product roadmaps, and prioritize user features. Products are responsive and optimized for mobile devices. Use Agile methodologies (develop personas, user stories, product backlog grooming, and Kanban) to manage the software development lifecycle. Write and execute user acceptance test plans.Product ownership included:• Payments automation: established partnership with Corporate Spending Innovations (CSI) to process payments for Corcentric clients who outsource vendor payments to Corcentric. Service uses ACH, Virtual Credit Card, and Checks to automate payments.• Expense Reporting: manage development of new SAAS expense reporting system which automates General Ledger expense allocation, policy enforcement through rules, approval workflow, and ERP integration• Mobile Expense Reporting: optimized expense reporting screens for use on mobile devices• Client implementations: deployed early adopter customers for Expense Reporting tool. Developed implementation plans, development requests, and system configurations

Managed a team of four product managers in residential high-speed data line of business. Led cross-functional teams that developed, QA tested, and launched digital products for Email/Web Mail, Internet Security, and Value Added Services.Email and Web MailProduct owner of TWC’s email platform, (20MM mailboxes), email policies, spam blocking, storage quotas, and Web Mail interface. Launched customer self-service tools such as online password reset and mail migration portal. o Customized COTS software from email provider to customize web mail interface. o Used Agile development with Jira; managed user stories and product backlog. o Worked with advertising team to optimize ad placements within Web Mail. o Contributed $10 MM to TWC portal P&L of ~$44 MM annually. o Increased monetization of custom Web Mail interface from $700K in 2009 to $10 MM in 2014 using combination of display ads, sponsored links, high-impact ads, native advertising (Taboola), and Google search. Internet SecurityEstablished Time Warner Cable (TWC) Online security program for residential high speed data customers. This program included a partnership with McAfee and TWC Guardian, a service that detects and remediates bot nets. • Antivirus Security Suite. Wrote RFP to evaluate consumer Internet Security Suites from Symantec, McAfee, CA that included Antivirus protection and parental controls o Negotiated contract for McAfee Anti-Virus and Parental Controls worth $2 MM annually. o Managed deployment of McAfee for TWC High Speed Data subscribers; 760K subscribers - 6.3% installed new security suite. o Developed e-commerce site for McAfee Multi-Access, providing consumer security software for Mac, PC, and Android.• Botnet Detection and Removal (TWC Guardian) o Developed new online portal to detect and remove bot nets from customer computers. o Developed service for new Customer Care support desk dedicated to online security

Evaluated value added services as potential add-on businesses to TWC’s high speed Internet service. Developed RFPs and product strategy.Cloud Online Backup Partnered with Symantec, providing cloud backup service for TWC subscribers and acquired subscribers from Comcast. Developed product features and user interface. o Negotiated business terms for cloud backup service for high-speed data customers, marketing service as convenient online backup for digital photos and music.Home Networking Defined new home networking product as add-on to Internet service. o Managed partnerships with vendors (Linksys, Netgear, Arris) providing routerso Home Networking generated $60MM annuallyAcquired Cable Systems Integration Served as member of core team that integrated acquired Internet customers from Adelphia and Insight Communications. o Managed customer messaging, marketing landing page development, mail migration portal, and transitioning customers with value-added services to TWC cloud backup, security, and mail services.o Migrated 300K Insight mailboxes to TWC mail. Negotiated partnership with ShuttleCloud for custom mail migration portal.

Performed business case analysis, cost/benefit analysis, competitive and ROI analysis.• Developed financial models and product requirements, supporting new residential high-speed data products• Developed go to market strategies for value added services like Internet security suite and Home Networking• Defined and launched new Web Mail interface using HTML/CSS, and JavaScript; managed development, QA testing, and operational support and maintenance.

Managed Internet and Java development projects for the secondary mortgage market. One of my projects was the first to send encrypted credit reports over the Internet. Managed a cross-functional team that included business analysts, web developers, and QA testers. Developed Java-based web interface for LoanProspector automated underwriting system.

Wrote and taught technology workshops for Freddie Mac’s Information Services division.• Taught SAS Business Analytics and Statistics• Wrote new training programs for Client/Server programming using Unix, C++, and Visual Basic• Wrote and delivered new course for Project Managers

Developed and taught courses for INQUIRE/Text, a mainframe DBMSfor storing, retrieving, and searching on-line document repositories• Developed and delivered courses for application programmers writing on-line document management systems• Provided a system audit for a project to develop a system that stored on-line text of bills and resolutions for the United States Senate Computing Center• Proposed and wrote instructional material for new courses

Worked on a variety of contracts related to software usability and developing technical documentation and training programs. Clients included AT&T and IBM. Participated in software usability testing and analysis.