Ronald Thomas Email & Phone Number

Longmont, Colorado, United States

Longmont, Colorado, United States

Longmont, Colorado, United States

Longmont, Colorado, United States

Longmont, Co

Longmont, Co

TinkerMIll is a 501(c)3 non-profit public charity focused on STEAM activities (Science, Technology, Engineering, Art and Math) and is a combination of several things driven by the sharing economy. It's a community workshop, an innovation and prototyping center, an informal new business incubator with low cost office, workshop and studio space, a community resource for the City of Longmont helping to teach the use of technology to kids and adults, an event space focused on technology, artisans and the arts as well as a continuing education facility that shares tools, equipment, knowledge and community among its membership.Website: http://tinkermill.org/Sponsorship info: http://goo.gl/9m4jwb

Longmont, Co

Managed several hundred direct reseller accounts in North and South America with total annual sales goals between $1,400,000 and $2,100,000.• Successfully restructured product delivery and support for transactional partners in the United States to a nested-reseller model resulting in a 96% reduction of directly-supported accounts with only a 3% reduction in revenue.• Maintained 4% to 12% year-on-year revenue growth between 2008 and 2014.• Received several sales awards, including Partners Deal of the Year, Quota Buster, and 100K Club.• Served as subject matter expert for high-level users of SHL products and technology platforms.• Interpreted aggressive feedback from expert users for channel improvement.• Delivered product information and recommendations to highly technical users and resellers.• Developed strategic marketing, product, and business development plans for channel resellers in the Americas market.• Managed new product launches and migrations for the direct reseller channel.

Boulder, Co

Developed standardized support methods for global first-line support operations and provided expert-level systems and troubleshooting assistance for other support staff.• Excelled as a key leader in establishing two centralized global support teams which improved previously inconsistent and fragmented local support.• Served as the primary global support representative to the Asia-Pacific region during a three-month transition period.• Designed and maintained an SQL- and ASP-based task logging and tracking system.• Designed help desk processes and software tools, and wrote standardized email responses for use by SHL help desks worldwide.• Trained domestic and international help desks to provide support for new systems.• Implemented and used applicant data retrieval systems for statistical analysis.• Interpreted technical system data for use in troubleshooting large-scale issues.

Boulder, Co

Provided first-line, client-facing technical and product support for employment assessment and applicant tracking systems via telephone and email. • Worked with global development teams to improve systems and resolve system-wide issues.• Wrote team-adopted standard email responses and templates.

Longmont, Colorado

B.A., Mathematics

Activities and Societies: Math Club, Skydiving Club

A.S., Mathematics, Computer Science, Chemistry

Activities and Societies: Phi Theta Kappa, Science Technology Enginering and Math (STEM) Club - Co-Founder and President