Ronald Wagner Email & Phone Number

Buena Park, California, Us

Migration to O365 from on prem exchange 2010Managing Vsphere infrastructure moved from NAS mounting to upgrading to local SSDVeeam backup onsite and offsite with 11:11 systemsWorking on dept budget for ; wlan upgrade ,upgrading hosts, streamlining imaging/deploying office pcs,.Manage vendor quotes, upgrades and repairs.Documenting processes, SOP's implementation for onboarding etc.Developing data retrieval and recovery procedures.Microsoft Purview Compliance Manager - CMMC 2 security requirementsUtilizing Xcitium ticketing Daily break/fix issues on all PCs, printers etcIT documentation/user training - Monthly newsletter with tips/tricks and spam/fishing awareness

Newport Beach, Ca, Us

Works IT requests; provides Level 1 and 2 support in a timely manner.Assists IT Support staff with troubleshooting and incident resolution; acts as point of escalation for internal IT Support team. Trains IT Support staff. Supports P1 and P2 level incidents.Provides outstanding customer service and responsiveness to all end-users across all locations.Resolves Level 1 and 2 IT issues related to internally supported hardware and software within the first call.Worked with the following :SharePoint, Great Plains, Kwiktag, DL Plus, Kronos, Active Directory, BrainShark, and Exchange.Resolves or escalates complex issues received from IT Support Analysts. Acts as a resource to other team members in resolution of technical issues.

Orange, Ca, Us

Specialized technical support to site, assist with schools in the operation, maintenance and support of networks including computers, software, and peripherals. Computerized instruction. Oversees remote learning for four schools.Device deployment, network troubleshooting, supporting various remote learning platforms Google Meets, Microsoft Teams, Blackboard, Zoom etc.Three time employee of the month.

Richardson, Texas, Us

Manage the WAN, LAN, SAN and EDI computer platforms, while looking for ways to grow networks in a cost-effective way to meet future IT needs.Responsible for developing network maintenance and growth plans, creating annual and project budgets, managing the IT staff and keeping the executive team up to date.Continue System Administrator duties (see below)

Richardson, Texas, Us

Ensure design of the system to allow all devices to work efficiently with minimal maintenance needed. Troubleshoot problems reported by users and analyze and isolate issues.Maintain network facilities and on individual machines, such as drivers and settings of personal computers as well as printers. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations. Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, security updates and necessary patches.

Provide technical support for over 3000 users in Virtual and Local environments. Troubleshoot and resolve issues via phone and email for windows environments, printers, scanners and network issues. Respond to user tickets and resolve tickets in a quick and efficient manner. Demonstrated excellent customer service skills. Three-time employee of the month. On high profile teams for supporting specific platinum level support clients. Direct Travel, Aya Healthcare and Pursue Healthcare.

Mumbai, Maharashtra, In

Provide technical support for 3000+ users. Troubleshoot and resolve issues via phone and email for workstations, printers, scanners and network issues. Respond to user tickets and resolve tickets in a quick and efficient manner.Demonstrate excellent customer service skill

Shanghai, Cn

New Horizons Learning Center -- Anahiem, CAHave been attending New Horizons Computer Learning Centers to improve my qualifications in the IT field and have achieved the following: CompTia Network+ Certified, CompTia Security+ CertifiedCurrently pursuing testing on the following: MCITP - Server Administrator, MCTS - Windows 7 Configuration

London, Gb

Provide technical support for 200+ users an ensure proper maintenance of workstations, printers and peripherals. Respond to user service requests and expediently resolve trouble tickets to maximize system uptime. Deploy new workstations and printers, installing operating systems, applications and drivers, and configuring network properties and hardware. Support disaster recovery plans, performing regular backup and creating Ghost/ZEN images of workstations prior to upgrades. Excellent customer service skills. Work with telecom phone system to resolve user moves and upgrades

Experienced in building, configuring, maintaining and troubleshooting computers for both business and personal use with Windows 98, 2000 and XP. Maintain and support 15 users and 2 fileservers with daily backups. Research new software packages and train users for that software. Extensively used Microsoft Excel,Word and Outlook

Comp Tia Network+ Certified, Networks

Comp Tia Security+ Certified, Network Security

Aa, Electronics & Computer Technology