Solutions focused professional with 20 years experience providing rapid and client focused technical support to 3000 + users. Demonstrated capacity to identify root causes and direct users to lasting solutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications and hardware with a proven ability to master new technologies quickly. Outstanding interpersonal strengths illustrated by multiple references.Specialties: Troubleshooting & Issue Resolution, Root Cause Analysis End-user Training & Support, System ImplementationRapid Ticket Response Times and Detailed DocumentationSaca - Working on training of new techs joining company and relaying key points and issues from admin team to the rest of team with key clients in the company.Senior Lead on high profile/largest clients including Aya Healthcare, Direct Travel and other company's. Assisted in client migration to terminal server/office 365 environment with multiple new clients.Doorway Home Loans - Setup and configured offsite locations VPNs with mostly Sonicwall firewalls with IP schemes , printers PC/Laptops and phone systems. Migrated from Sonicwall AP's to Aruba AP's and implement new securities and policies for users and visitors.Worked with teams to reconfigure network scheme at corporate office including adding new VM's , SAN storage and back up onsite as well as offsite back up to sister office in Vegas.Moved all to new location and setup over weekend with no downtime on following Monday, Also maintain KeyFobs/security cards for security/access of old building and moving and setting up w/o issue in new location.