Ronald Yiu Email & Phone Number

Toronto, Ontario, Canada

Key Accomplishments:Involved in many Scotiabank’s Authentication team projects that help improved online banking security,customer experiences, and new features through online & Mobile banking which include:• CRA login enhancement – provide customers with a modern, mobile-responsive, and more secure login experience• SMS-OTP as 2nd level authenticator for customers loginGeneral Accountabilities:• Coordinate with business stakeholders, Product owner… Show more Key Accomplishments:Involved in many Scotiabank’s Authentication team projects that help improved online banking security,customer experiences, and new features through online & Mobile banking which include:• CRA login enhancement – provide customers with a modern, mobile-responsive, and more secure login experience• SMS-OTP as 2nd level authenticator for customers loginGeneral Accountabilities:• Coordinate with business stakeholders, Product owner, designer to extract business requirements. • Drive joint application design solutioning sessions with architecture, development, and security architecture teams and provide high level estimation for delivery• Discuss, advice and purpose solutions together with software architect, technical lead, and developers to finalize technical solutions, resolve constraints and present to management team• Analyzed project scopes, requirements and translate them into functional requirements, uses cases and user stories for developers, QA and stakeholder needs• Drive joint discussion with external teams for project intakes, service requirements. Document and review with internal architect and tech leads• Create, refine and maintain product backlog and associated deliverables, release backlog with forecasted delivery timelines• Monitor and track project status throughout the SDLC with sprint planning, sprint refinement session• Work closely with QA to define test plan, test coverage and strategy• Work with security teams, delivery leads to get approval to deploy projects to production Show less

Toronto, Ontario, Canada

Key Accomplishments:• Maintain CCU availability above the SLA at 99% the past 3 years for Metrolinx UP Express cars• Maintain CCU and AP availability above the SLA at 99% and 98% the past 3 years for VIA Rail cars• Reduce 68% of service tickets after new ICL & PLAN implementation for VIA Rail carsGeneral Accountabilities:• Worked closely with project team to implement solutions at both pre- and post-sales stages• Configured WIFI and networking… Show more Key Accomplishments:• Maintain CCU availability above the SLA at 99% the past 3 years for Metrolinx UP Express cars• Maintain CCU and AP availability above the SLA at 99% and 98% the past 3 years for VIA Rail cars• Reduce 68% of service tickets after new ICL & PLAN implementation for VIA Rail carsGeneral Accountabilities:• Worked closely with project team to implement solutions at both pre- and post-sales stages• Configured WIFI and networking equipment in accordance with our engineering design• Build test specifications and undertake test cycles both on bench and in field• Liaised with manufacturers and client to resolve hardware and software issues• Perform system level testing, installation, firmware upgrade, maintenance and on-site support for client’s WIFI equipment• Analyzed, Monitor and support client’s passenger Wi-Fi services and on-board rail components through Solarwinds and in-house software• Created, updated and managed service tickets, workflows and incidents through BMC Remedyforce • Developed, reviewed and improved operation and preventative maintenance procedures Show less

Toronto, Canada Area

Key Accomplishments:Involved in many Scotiabank’s Digital Channel projects that help improved customer experiences, customer engagement, security level and new features through online & Mobile banking which include:Scotiabank Global Transaction Banking – Product Onboarding Lab, Universal Access, TLS 1.2 (Transport Layer Security) Upgrade, Click to Chat (online banking communication tools)Other major project included: WebSphere FP upgrade, Mobile Pass-through, IMET Fee… Show more Key Accomplishments:Involved in many Scotiabank’s Digital Channel projects that help improved customer experiences, customer engagement, security level and new features through online & Mobile banking which include:Scotiabank Global Transaction Banking – Product Onboarding Lab, Universal Access, TLS 1.2 (Transport Layer Security) Upgrade, Click to Chat (online banking communication tools)Other major project included: WebSphere FP upgrade, Mobile Pass-through, IMET Fee WaiversGeneral Accountabilities:• Analyzed project design document, business requirement documents and functional specification to develop Testing Documentation for Test Planning, Test Design and Test Strategies • Prepared Test data, Created and executed test cases, test suites using HPQC• Performed comprehensive integrated system testing on various mobile platform and web browsers• Performed security testing, regression testing with various new features in Scotiabank Online banking• Hands on experiences on web page accessibility testing with various tools such as JAWS & FIREEYES• Performed GUI, functional, sanity and regression testing on Scotiabank mobile application prior releasing build to UAT team on weekly basis• Applied Root Cause Analysis on testing defects by tracing server log files under Linux environment• Reported defects to Project Lead and Development Team for fixes. Tracked, Monitored and Updated software issue tickets through HPQC and JIRA• Delivered Test Report with updated result, execution status and defects encountered to Project Lead on weekly basis• Assist on developing automated testing solution for sanity test and regression test using Selenium, JIRA and Jenkins• Assisted on setting up Cloud Machine on Red Hat Enterprise Server and Jenkins to preform IST and UAT Testing• Provide testing training, documentation and standardize testing procedures, guidelines for references Show less

Toronto, Canada Area

• Quality management, Software Testing at Enterprise level• Test Planning, Develop Test Scenarios along with Test Cases using HP ALM. Documenting Testing Procedure, with reference to the requirements and Traceability Matrix• Web Page testing using HP QTP focus on writing automated test scripts for credential login, security questions, balance transfer and logout verification• Assigned to Scotiabank Digital Factory as a contractor• Completed 3 months of… Show more • Quality management, Software Testing at Enterprise level• Test Planning, Develop Test Scenarios along with Test Cases using HP ALM. Documenting Testing Procedure, with reference to the requirements and Traceability Matrix• Web Page testing using HP QTP focus on writing automated test scripts for credential login, security questions, balance transfer and logout verification• Assigned to Scotiabank Digital Factory as a contractor• Completed 3 months of professional training on programming foundation, database management• Programming Foundation: Fundamental training on C Programming, HTML, CSS, Java Script• Database Management: Virtual Training session on RDBMS, ER Diagram, SQL and DB2 Show less

Toronto, Canada Area

Project Management & Application Support Training courses:Professional Skills and Commercial Awareness• Communication and presentation skills, Conflict resolution, Time managementUNIX: Safe RM Project• Use shell scripting to create a safe rm command that persists deleted files to a recycle binSQL: Oracle SQL Project• Modify an existing trading platform database design and create complex SQL queries to extract data for reporting• Extend the existing ERD to… Show more Project Management & Application Support Training courses:Professional Skills and Commercial Awareness• Communication and presentation skills, Conflict resolution, Time managementUNIX: Safe RM Project• Use shell scripting to create a safe rm command that persists deleted files to a recycle binSQL: Oracle SQL Project• Modify an existing trading platform database design and create complex SQL queries to extract data for reporting• Extend the existing ERD to incorporate enhancements, ensuring the normalize, optimized designExcel VBA: Final Project• Use sorting, filtering and data manipulation functions of Excel to perform an extensive data cleanse• Produce reports, using PivotTables and Pivot ChartsProgram and Project Support Office Essentials • Microsoft Visio and Project; Project Management methodologies such as Prince2, PMBOK, Agile, Lean and ScrumInformation Technology Infrastructure Library (ITIL) • Service Strategy, Design, Transition, and Operation; Continual service Improvement; Technology and ArchitectureFinance • “Lifecycle of a trade”, Markets that Investment Banks supportISEB Business Analysis • Basic Concepts, approaches and techniquesPL/SQL: Project • Implement revision question software using PL/SQL• Write/enhance stored procedures for users to receive and answer revision questionsOS Admin • Fundamentals, User Accounts & Groups, File Systems, Security, Data Storage, Process Control, Scheduling Process, Log Files Show less

Markham, Ontario, Canada

Key Accomplishments:• Improved Work Order fulfillment rate and cycle time approximately 15% by developing a testing priority and manpower distribution system for the team.• Reduced Engineering Sample’s IQA & OQA’s defective rate from 5% to below 3% by creating equipment handling and sample testing procedures• Implemented equipment maintenance procedure to reduce test operation expense by 15% from 2009 to 2013General Accountabilities:• Conducted Functional… Show more Key Accomplishments:• Improved Work Order fulfillment rate and cycle time approximately 15% by developing a testing priority and manpower distribution system for the team.• Reduced Engineering Sample’s IQA & OQA’s defective rate from 5% to below 3% by creating equipment handling and sample testing procedures• Implemented equipment maintenance procedure to reduce test operation expense by 15% from 2009 to 2013General Accountabilities:• Conducted Functional Analysis Testing & System Level Testing for ASIC Components chips• Defined test case, executed test automation and tracked the test results• Identified matrices and measurements for various aspects of the software QA development cycle• Evaluated and reviewed all new and existing testing process, standardized the procedures• Managed and supervised all levels of Asics Testing quality control and assurance• Assisted the Test Lab by managing team operation, resolving technical issues, maintaining and supporting on Asics test equipment and testers• Delivered through Testing report with team’s loading and performance for management review on a regular basis Show less

Markham, Ontario, Canada

• Processed daily invoices, transactions, receivables and client account reconciliation• Prepared reports and supporting documents for audits and projects• Compiled data from database for internal reports to management• Assisted on electronic uploads of invoices and statements