Case Manager
Los Angeles Metropolitan Area
Supervised and trained monitors on client interaction techniques, HMIS usage, and program proceduresConducted regular meetings with staff to discuss updates, address challenges, and provide ongoing supportProvided hands-on guidance and mentorship to ensure monitors effectively communicated with clients and maintained program standardsImplemented training modules and workshops to enhance staff skills in client engagement and data managementManaged a caseload of 130 clients, ensuring their needs were met and progress toward housing stability was achievedFacilitated the acquisition of essential documents such as IDs, Social Security cards, birth certificates, and housing vouchers, streamlining the housing application processProvided comprehensive training to new staff members on effective communication techniques and compassionate interaction with homeless individualsCollaborated with housing navigators to ensure clients attended appointments and followed through on housing-related commitments, optimizing their chances of securing stable housing