Ron A. Email and Phone Number
Welcome to my LinkedIn profile! I'm Ron from Manila, Philippines. I have over 15 years of diverse professional experience from working in an Insurance industry to Business Process Process Outsourcing and for Global Tech companies such as Freelancer.com and Upwork, Inc. Customer Service Excellence:As a seasoned customer service expert, I thrive on creating positive experiences for clients and stakeholders. My approach is centered around empathetic communication, efficient problem-solving, and a strong commitment to exceeding expectations. I firmly believe that exceptional customer service is the backbone of any successful business.Talent Acquisition Specialist:In my previous role as a Talent Sourcer/Recruiter at Upwork, I honed my skills in identifying top-notch freelancers to meet a diverse range of project requirements. By leveraging my extensive network and comprehensive understanding of various industries, I consistently matched clients with the perfect talents, ensuring successful project execution and client satisfaction.Adaptability and Fast Learner:Throughout my career, I have been recognized for my high adaptability and quick learning ability. I thrive in dynamic environments and embrace new challenges with enthusiasm. Continuous learning is a vital part of my professional journey, and I am always eager to acquire new skills and knowledge to stay ahead in the ever-changing landscape.Core Competencies:* Customer Service & Relationship Management* Talent Acquisition & Freelancer Selection* Process Improvement & Optimization* Content Moderation & User-Identity Verification* Canva Design & Creative Visualization* Research & Data Analysis* Administrative Efficiency & Task ManagementFeel free to reach out to me via LinkedIn or at alegreron@gmail.com
Jpmorgan Chase & Co.
View- Website:
- jpmorganchase.com
- Employees:
- 286575
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Fraud SpecialistJpmorgan Chase & Co. Oct 2023 - Present
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Talent Specialist/RecruiterUpwork Aug 2020 - May 2023Review job postings in the general, software, web, and mobile categories on Upwork platformUtilize Upwork's internal tool to search and invite freelancers who meet the client's job requirementsCollaborate closely with Project Success Managers to seek clarification about client job details and requirementsUtilize the Applicant Tracking System (ATS) to efficiently review all incoming freelancers' proposalsShortlist freelancers based on their qualifications and relevance to the client's needsCommunicate effectively with clients via email to provide shortlisted freelancer recommendationsHandle various administrative tasks related to the freelancer selection processConduct research as needed to identify suitable freelancers for specific job postingsEnsure seamless coordination with internal teams and stakeholders to optimize the hiring processMaintain accurate records and documentation of the entire freelancer review and selection process -
Recruiter & Premium Shortlisting AdministratorUpwork Aug 2019 - Aug 2020RemoteManage database containing all the premium job postings in various categories and freelancer profiles Go through the job posting and review freelancer proposals Evaluate proposals based on job requirements and shortlist candidates Send recommendations to clients through Salesforce and GmailProvide daily reporting of completed tasks
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User Identity Verification AnalystUpwork May 2019 - Apr 2020RemoteResponsibilities: Review and verify user identity vie video verification as part of KYC processEnsure documents and identification submitted are true Coordinate with the other teams for further checking Check freelancers activities within the platform and if there are inconsistencies, flag the account for review Coordinate with the freelancers via ZenDesk to resolve account restriction
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Customer Ambassador, Freelancer SupportUpwork Nov 2018 - Apr 2019RemoteDeliver high quality interactions with users through Live Chat and emailWork with the other department to resolve user issuesAdministrative and other Ad-Hoc related tasks
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Senior Qa Analyst - CsFreelancer.Com Jan 2015 - Nov 2018Monitor and audit a specified number of responses from the Support Team via Ticket and Chats, Facebook and TwitterProvide 1:1 weekly coaching with the Support Team agents Collaborate with the Support Team Leaders to resolve disputes in QA audits Identify QA trends for training needs Conduct post-mortem analysis to identify errors or lapses on how the issue was handled, and provide recommendations for process improvement if applicable Organize, facilitate and document calibration session with the Support Team LeadersCreate and release weekly quizzes and collect scores to measure all teams product and process knowledge -
Verification Analyst, Anti-Fraud TeamFreelancer.Com Jan 2012 - Dec 2013Makati, National Capital Region, PhilippinesResolve hacked account issues Verify the documents submitted for suspended users via KYC process Process phone, email and address change request Review received violation report of users Review money trail to ensure that the source of funds is legitimate Coordinate with the other Anti-Fraud team member for issue resolution
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Email And Chat SupportFreelancer.Com Jun 2011 - May 2012Taguig, National Capital Region, PhilippinesDeliver high quality interactions with users through Live Chat and emailWork with the other department to resolve user issuesAdministrative and other Ad-Hoc related tasks
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Policy Underwriting AssistantBluecross Insurance Philippines Jan 2006 - Sep 2008Assist in processing applications for insurance policies following the company’s guidelines and procedures Verify and analyze documents submitted by applicants, such as financial statements, credit reports, and insurance formsAssist underwriters in evaluating risk factors associated with applicants, based on established underwriting criteriaCommunicate with applicants, agents, and other stakeholders to obtain missing information and clarify requirements
Frequently Asked Questions about Ron A.
What company does Ron A. work for?
Ron A. works for Jpmorgan Chase & Co.
What is Ron A.'s role at the current company?
Ron A.'s current role is Fraud Specialist | Quality Assurance | Customer Service Expert.
Who are Ron A.'s colleagues?
Ron A.'s colleagues are Diana Avendano, Sebastián Medrano, Dodjie Allarey, Vinnakota Manojna, Posi Praveen Sunkara, Ken Kuba, Nicholas Quintana.
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