- Overseeing client strategy, compiling and presenting monthly reports- Managing Google ads and Microsoft advertising accounts, driving PPC success with search, video and PMax campaigns for clients across the globe- Creating landing pages for PPC campaigns in various wordpress editors, including Divi and elementor- Optimising websites for SEO, running website audits and fixing site errors- Designing graphics for client campaigns- Creating email campaigns in builders such as MailChimp, klaviyo and pardot-Aiding in the training of marketing juniors- Designing graphics for and managing paid social campaigns across Meta and LinkedIn- Creating content for organic social media posts across Facebook, Instagram, X/Twitter and LinkedIn

- Designed and created organic social media strategies for over a dozen clients across diverse industries- Crafted engaging and tailored social media content, incorporating planning, design, and writing to meet the unique needs and preferences of each client- Collaborated with various departments to create comprehensive 3-month plans aligning with client objectives and overall marketing strategies- Produced compelling video content using Canva to enhance the visual appeal of social media posts for clients- Elevated the quality of all client social media posts, ensuring a cohesive and professional online presence- Designed imagery for use across other departments

- Managing marketing needs of a portfolio of clients, creating engaging social media, email, newsletter, blog and print content across Financial, HR, Property, Construction, Retail, Electronics and Recreation sectors- Working with clients to deliver large, multi-channel marketing campaigns to drive sales & awareness- Managing Google Ads and Facebook Ads accounts for clients, driving PPC web traffic to their websites- Building website landing pages for marketing campaigns using WordPress, Divi and Elementor- Working on the development of a proprietary CRM system- SEO website keyword research and optimisation

- Managed the creation and implementation of marketing campaigns for various products and services, including the use of Google Ads and social media platforms.- Utilised Google Analytics to track the performance of marketing campaigns & provided regular reports to the management team.- Created engaging social media content to increase brand awareness and drive customer engagement.- Worked closely with the Sales and Supplier Relations teams to identify target audiences and develop strategies to reach them effectively.- Partook in various courses to better my design skills, something that I had little prior experience with, to produce visually appealing marketing materials, including emails (via Mailchimp), landing pages, and website content in conjunction with the Tech team.- Analysed market trends and customer feedback to inform future marketing strategies and tactics.

- First role in marketing, supported the Marketing Manager in all marketing efforts, including campaign planning and execution, content creation, and market research.- Developed a strong understanding of marketing fundamentals, including target audience identification, segmentation, and branding.- Assisted with the creation and execution of email campaigns using Mailchimp.- Contributed to the creation of marketing materials, including social media posts and website content.

- Responsible for managing a portfolio of Trades customers, including small local tradespeople and large national developers, selling bricks- Handled inbound queries via phone and website, providing excellent customer service and advice to help them make the right purchases- Utilised expertise and knowledge to help customers make the right buying decisions- Sourced stock from a nationwide network of locations and provided pricing quotes to customers via phone and/or email.- Liased with haulage partners to schedule deliveries that fit around the customer's needs- Demonstrated strong organisational skills and the ability to multitask effectively, consistently meeting or exceeding sales targets

- Strong focus on telephony, liasing with insurance companies and vehicle owners to arrange collection of written-off vehicles in a Call Centre-like office.- Volunteered to step up and take on additional responsibilities working on the front desk when a long-standing team member left. This lead to me focusing more on face-to-face customer interactions.- Effeciently and accurately handled and processed large sums of cash from vehicles sold at auction, ensuring all transactions were completed in line within the strict guidelines required- Strong organisational skills and an ability to multitask were crucial in order to succeed such a fast-paced environment

- Worked alongside a team of Senior Relationship Managers (SRM) providing Asset Finance solutions to businesses in and around Norfolk, Suffolk, Cambridge, and Essex.- Provided phone, email, and in-person support to SRMs and our customers, providing finance quotes & assistance with ongoing agreements.- Managed SRMs' diaries, scheduling meetings with clients/prospects, often attending these myself- Worked closely with NatWest Business Banking colleagues, building strong working relationships that benefitted them, us and our customers.- Voted regional employee of the month twice- Improved prioritisation and organisational skills in the fast-paced environment- Studied for two Chartered Banker qualifications while working full-time as part of apprenticeship.

- Worked on the shop floor and in the stock room at leading fashion retailer Next- Provided excellent customer service and resolved customer complaints and issues, assisting them in finding products and making purchases.- Processed transactions and handled cash and card payments- Maintained store cleanliness and organised merchandise- Assisted with inventory management and restocking