•Maintaining and developing procedures for the activities performed by the team (Help Desk and On-Site area);•Collect statistics and monitor the SLA’s•Analysis of User Satisfaction Survey;•Control and adjustment of Software Licenses (SAP, Microsoft, Oracle, etc…);•Testing and approval of new hardware (PCs, notebooks, tablets, desktop, etc..) and software as well;•Interaction between the IT technicians from all regions;•Control of purchasing such as IT equipment, antivirus and Microsoft licenses;•Responsible for maintaining and testing the Videoconferencing system ;•Responsible for solving problems and conflicts among the users, Help Desk and On-Site;•IT Technical Support to the technicians who work in remote locations such as Brumado, Arcelor Mittal, São Paulo, Insider);•Front-end planning of the tickets and attendance from the Help Desk, guiding them and acting on the major incidents involving Help Desk and On-Site; •Dealing with the areas when a shutdown is planned on the systems and some scheduled changes; •Responsible for budget and purchases of Microsoft license, Desktop and notebook as well;•Responsible for maintaining the operation of the Inventory tool (Remote access, inventory, software distribution, performance control of the park);•Outsourcing companies control;•Workstations annual execution Inventory;•Feedback of statistics service generated for Help Desk supervision;•Implementation, control and supervising the On-Site projects from the other geographies;•Send the statistics of Workstations versus MS license and users versus SAP license;•Follow up meetings of Budget versus Monthly Forecast;•Support to the User Service and Mobile manage.

•Provide Help Desk Support to the employees and also the company when opening a store or agency in order to ensure that the devices, network and the IT infrastructure are functioning properly;•Customer support and management with the Hyper Media and Equipment SIM Server.

•Provided technical support in Information Technology for SoftwareONE`s employees such as maintaining the LAN / WAN / Wireless network operations, including hardware and software installation and set-up, documentation, administration and user support;•Provided the first level of technical support for PC platform;•Resolved incidents and service requests relating to laptops, desktops, peripherals (e.g. printers, monitors, etc.), accessories (e.g. mice, keyboards, headsets, etc.), BlackBerrys/cell phones and IPhone multi-function devices; •Configured and deployed PCs and laptops for new employees;•Supported standard client applications such as Microsoft Office (Word, Excel, PowerPoint, Outlook), and SharePoint;•Provided all IT equipment for staff, such as laptops, BlackBerrys, token card, printers and printer supplies;•Reported to the main subsidiary in Switzerland the IT problems and developments of the company in Brazil.

•Developed and maintained an updated information list through the analysis of technical documentation (drawings, basic list of projects range of options, versions and technical description) and the cycle of manufacturing / assembly. To complete the project, we had to liaise with the Production Engineering fields to have documentations and all modifications approved such as implementation and development of new cars;

•Taught and provided assistance to students with difficulties in Mathematics;•Reported each week to teachers and coordinator on the students’ difficulties and to discuss improvements.

•Prepared documents for automation projects;•Proficient in using Auto Cad program and working with the projects.

•Provided first level of technical support for PC platform;•Resolved incidents and service requests relating to laptops, desktops, peripherals and accessories;•Supported standard client applications such as Microsoft Office (Word, Excel, PowerPoint, Outlook) and MS Windows 2000 and XP;•Open tickets about all the daily trouble-shooter;•Software installation and configuration of stations with MS Windows and XP.