I am responsible for gathering and prioritizing product and customer requirements and working closely with engineering, sales, marketing and support to deliver revenue and customer satisfaction.A large part of my role is setting the vision and working on cross collaboration across teams to deliver the end to end experience to our customers connecting vehicle technology, mobile workforce, next generation transport and logistics, and ERP for customer service and billing. Actively involved in UX design and research to ensure applications are highly intuitive and can be used with no training required. Also responsible for converting existing customers from legacy products to latest.Contributing to product scoping for next generation transport management system and mobile workforce apps.

Designed UI work flows for improved efficiency in managing transport and collectionsAccounts integrationLed requirements capture for ERP integration with Tier 1 accounts system Designed configurable integration system for mapping export to accounts systemLed scrum team to deliver well received integration

Re designed Weighing & RFID credit control system to cope with market demands for high speed response and zero data loss ( device drivers, RFID optimization, C#)Designed and built next gen weighing system to run on android hardware with improved data analysis built in and simplified designDesigned and build tooling for ease of setup, calibration and improved supportability for hardware systems. Included visual feedback for 3rd party installers.Worked with IOT vendors to develop integrations with their systems

Worked with customer and business leads to design several mobile workforce apps for service delivery, service verification in the waste industry.Strong emphasis on usability and design for zero training: I took a usability course and used point of sale design examples as a reference for our successful re design of the mobile UX for waste collection

Cycle touring India, Nepal and South East Asia: sustainable travel, photography, hiking and envronmental awareness.

Cycle Touring South America, 10'000 km along west coast from south to north; hiking, photography, cultural exchanges.

Design and development of new features for Contact Centre Management product written in classic asp with a mix of vb6 and new .net components.Significant integration work with call server components produced by other Nortel teamsComponent owner for agent and skillset management portion of product.Led investigation and design for project to replace the products main method of communication between client and server - MS SOAP Toolkit with .Net web services; designed script based web service client, introduced unit testing to automate testing. (C#, Web services, N-Unit)Designed contract first .net web services interface to allow a new java based product to use our existing products .net components for scripting of call handling in the call centre. Developed Java client prototype to get new product team started. (.Net Windows Communication Foundation, Java)Responsible for design of open interface to allow external clients to interact with contact centre agent management as part of Nortel’s SOA orchestration. Mentored new hire who successfully implemented the project based on my design. (.Net Windows Communication Foundation)Part of 3-person team who successfully piloted Agile Scrum methodology being used plant wide today, familiar with Agile tools and Scrum planning

Designed and developed innovative, revenue generating new products using .Net, Sql, WAP, MMS, SMS, IVR and speech recognition.Liased with sales people and customers regarding new product feasibility and development, rapid prototyping of products in dynamic work environment.Took the initiative to design and build a multithreaded Java SMS messaging system, resulting in improved throughput from 1,000 to 20,000 messages per hour using existing hardware and bandwidth. (Apache Log4j, Eclipse, Junit, Chainsaw, MS SQL Server)Rebuilt the companies network and server infrastructure to provide increased security, redundancy and reliability for office, Internet site and customer telephony system.Invented SMS application where customers could text and receive a dynamically created background or operator logo for their mobile phones resulting in significant revenue generation. (C# .Net)Carried out integration work to allow the companies systems to communicate with various sms providers