Ronan Ellis

Ronan Ellis Email and Phone Number

NOC Support Specialist | Tier 3 Support Specialist @ Ativo ICT
johannesburg, gauteng, south africa
Ronan Ellis's Location
Gauteng, South Africa, South Africa
About Ronan Ellis

Ronan Ellis is a NOC Support Specialist | Tier 3 Support Specialist at Ativo ICT.

Ronan Ellis's Current Company Details
Ativo ICT

Ativo Ict

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NOC Support Specialist | Tier 3 Support Specialist
johannesburg, gauteng, south africa
Website:
ativo.co.za
Employees:
2
Ronan Ellis Work Experience Details
  • Ativo Ict
    Information Technology Support Specialist
    Ativo Ict Sep 2024 - Present
    Edenvale, Gauteng, South Africa
  • It Anywhere South Africa
    Noc Head
    It Anywhere South Africa 2022 - Jan 2024
    NOC | Operations & Support Engineer › Client base Financial Services PoS Retail Mobile Payment Services ISP & Fibre providers & SME’sAchievements› Proactive contributor to seamless managed services effecting a 25% savings on client annual IT expenditure › Measured reduction in network downtime, reducing impact on business performance & increasing productivity› Fast track promotions rewarding technical ability & exceptional client service› Tier 3 support for Tier 1 & Tier 2 Engineers Proactive managed network monitoring 24/7/365 coupled with astute preventative maintenanceCollaborate with CIOs, CTOs & Projects Office to ensure smooth operations of client environmentCombine preventative maintenance & remote monitoring to minimise failures & ensure stable, reliable networkMonitor & execute daily operational activities to manage IT services & supporting IT infrastructure Monitor infrastructure health, security & capacity in client's environTake corrective action & make adjustments to ensure optimal network performance & business productivity Network performance & infrastructure optimisationBackup & Disaster Recovery securing business critical dataManaged Microsoft 365 dataSecurity awareness trainingEnd Point Detection & ResponseConfigure BioMetric access for internal staffTrain Tier 1 & 2 technicians
  • It Anywhere South Africa
    Tier 2 | 3 & Soc Technician
    It Anywhere South Africa 2017 - 2022
    Desktop & remote support technician to corporate clients ranging from 10 – 200+ users Managed service providerNetwork auditingOffice 356 setup, support & trainingHandle helpdesk tickets & queriesQuotes & PO’s for hardware & software salesResolve software & hardware issues & liaise with 3rd party software vendors on behalf of clientManage & maintain devices & network remotely using N-Able N-Central software platformManaged encryption & password management solutions Network performance & infrastructure optimisationBackup & Disaster Recovery securing business critical dataManaged Microsoft 365 dataSecurity awareness trainingEnd Point Detection & ResponseConfigure BioMetric access for internal staffTrain Tier 1 techniciansSetup workstations & laptops | Install & configure Windows OSMaintain onsite setup of Windows Server 2008, 2012 & 2016 software across multiple locationsEnd User Support | Prioritise tickets & resolve or escalate issuesSchedule, maintain & coordinate tickets for engineersMonitor & restart backupsEffect warranty upgrades Manage AD accountsAssist with Sage Pastel queriesConfigure, set up & support on Microsoft Teams RoomsConfigure, set up & support on Zoom Rooms
  • Desroche Hotel
    Restaurant Manager
    Desroche Hotel Feb 2014 - Dec 2016
    Margate, Kwazulu-Natal, South Africa
    Restaurant Manager Bar Tender & Waitron
  • It Anywhere South Africa
    It Support Technician
    It Anywhere South Africa 2011 - 2014
    IT Technician Compliance – IT | Now trading as IT Anywhere › Outsourced IT support Services to multiple small to medium sized business Resolve software & 3rd party software issues & queriesManage communications with software vendors on behalf of clientsService & maintain servers, PC’s, Laptops & devicesSetup & install server hardware onsiteInstall & maintain onsite setup of Windows Server 2003, 2008, 2012 Supply & install hardware | PC’s Laptops Printers etc

Ronan Ellis Education Details

  • City Varsity
    City Varsity
    Sound Engineering
  • Sandringham High School
    Sandringham High School
    12

Frequently Asked Questions about Ronan Ellis

What company does Ronan Ellis work for?

Ronan Ellis works for Ativo Ict

What is Ronan Ellis's role at the current company?

Ronan Ellis's current role is NOC Support Specialist | Tier 3 Support Specialist.

What schools did Ronan Ellis attend?

Ronan Ellis attended City Varsity, Sandringham High School.

Who are Ronan Ellis's colleagues?

Ronan Ellis's colleagues are Juan Andrés Sepulveda Reyes, Sergio Spinola, Diego Vasconselos, Cameron Davidson, Jaco Kleynhans.

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