NOC | Operations & Support Engineer › Client base Financial Services PoS Retail Mobile Payment Services ISP & Fibre providers & SME’sAchievements› Proactive contributor to seamless managed services effecting a 25% savings on client annual IT expenditure › Measured reduction in network downtime, reducing impact on business performance & increasing productivity› Fast track promotions rewarding technical ability & exceptional client service› Tier 3 support for Tier 1 & Tier 2 Engineers Proactive managed network monitoring 24/7/365 coupled with astute preventative maintenanceCollaborate with CIOs, CTOs & Projects Office to ensure smooth operations of client environmentCombine preventative maintenance & remote monitoring to minimise failures & ensure stable, reliable networkMonitor & execute daily operational activities to manage IT services & supporting IT infrastructure Monitor infrastructure health, security & capacity in client's environTake corrective action & make adjustments to ensure optimal network performance & business productivity Network performance & infrastructure optimisationBackup & Disaster Recovery securing business critical dataManaged Microsoft 365 dataSecurity awareness trainingEnd Point Detection & ResponseConfigure BioMetric access for internal staffTrain Tier 1 & 2 technicians

Desktop & remote support technician to corporate clients ranging from 10 – 200+ users Managed service providerNetwork auditingOffice 356 setup, support & trainingHandle helpdesk tickets & queriesQuotes & PO’s for hardware & software salesResolve software & hardware issues & liaise with 3rd party software vendors on behalf of clientManage & maintain devices & network remotely using N-Able N-Central software platformManaged encryption & password management solutions Network performance & infrastructure optimisationBackup & Disaster Recovery securing business critical dataManaged Microsoft 365 dataSecurity awareness trainingEnd Point Detection & ResponseConfigure BioMetric access for internal staffTrain Tier 1 techniciansSetup workstations & laptops | Install & configure Windows OSMaintain onsite setup of Windows Server 2008, 2012 & 2016 software across multiple locationsEnd User Support | Prioritise tickets & resolve or escalate issuesSchedule, maintain & coordinate tickets for engineersMonitor & restart backupsEffect warranty upgrades Manage AD accountsAssist with Sage Pastel queriesConfigure, set up & support on Microsoft Teams RoomsConfigure, set up & support on Zoom Rooms

Restaurant Manager Bar Tender & Waitron

IT Technician Compliance – IT | Now trading as IT Anywhere › Outsourced IT support Services to multiple small to medium sized business Resolve software & 3rd party software issues & queriesManage communications with software vendors on behalf of clientsService & maintain servers, PC’s, Laptops & devicesSetup & install server hardware onsiteInstall & maintain onsite setup of Windows Server 2003, 2008, 2012 Supply & install hardware | PC’s Laptops Printers etc