Ron Christian Anchores, Ece Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

▪ Answer inbound calls and e-mails from customers in a prompt, knowledgeable, and courteous manner documenting all information into a CRM software system.▪ Provide support in troubleshooting solar products by using general knowledge, product schematics, data stored in knowledge-base, and other sources of information available.▪ Work together with operations to verify and issue returns when needed.▪ Provide input to update knowledge database used by other technical support representatives.▪ Demonstrate excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.

Philippines

Making 3D models of connectors in a wiring harness based on 2D drawings usingSolidworks  Making of 2D drawings based on 3D models or vice versa.  Making different design studies for design verification of the product to the judge itsquality.  Development of existing 2D and 3D models  Thinking of countermeasures to be applied if the product is not good

 Troubleshooting of errors in automated machine used in Semiconductor Companies suchas Laser Marking machines(EoL), Wafer automated barcode machine and 3D automatedoptical machine(FoL).  Assessment of condition of the machine regularly.  Repair and installation of parts of the machine.  Calibrating the parameters