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16+ Years of Experience in Product & Innovation Management and Business/Customer SuccessKey Skills and Expertise- Proven ability to build and execute successful digital strategies and products- Strong leadership and teamwork skills- Adaptable and results-driven- Proficient in Agile and Product Management methodologies- Passionate by Innovation and Customer experience- Extended Program management skillsHighlights- Experience working in international contexts (Bilingual in Spanish and fluent in English)- Strong interpersonal abilities- Excellent analytical and problem-solving skills- Proactive and decisive
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Head Of Customer SuccessKazaarParis, Fr -
Manager - Practice Product & InnovationViseo Dec 2015 - Jul 2023Région De Paris, France• Digital strategy Consulting- Expertise in Product Management and Agile methodologies- Innovation & Open Innovation• Teams & consultants management• Product Management offer design and marketing• Recruitment & Training plan design• Business management – Staffing, Pre-salesSince 2019- Product management Practice Lead (~25 consultants) -
Product Owner Partnerships Airlines - AccorViseo May 2022 - Nov 2022ParisPilotage et coordination des parcours de partenariat aérien sur All.comPrincipaux partenariats: Qatar Airways – Flying Blue - Qantas -
Coach Design Thinking - OrangeViseo Dec 2021 - Apr 2022Accompagnement des équipes/trains Produits Grand Public Framework SAFe – Facilitation Design Thinking -
Customer Experience Program Manager - Kingfisher FranceViseo May 2020 - Jun 2021Paris Et PériphérieConsulting and program management mission for the Transformation departmentFor Castorama / Brico Dépôt- Scoping of recommendations and support for the choice of digital in-store solutions- Pilots' implementation projects management- Coordination & Management of Project teams & follow-up of packagesScan & Go | Instant payment | Self check out | Indoor guidance | Click & Collect -
Pmo – Open Innovation Project Manager - AccorViseo Feb 2019 - Apr 2020Région De Paris, France- Innovation Business Partner - Business owners Support and Consultancy #DesignThinking #Facilitation #Workshops #Coaching #Co-creation - Animation and coordination of digital innovation activity with internal Accor customers- Innovation partnerships management (Google / Amazon / Microsoft)- Open Innovation - Scoping & Strategic Definition, Student Challenges- Organization of the Innovation Steering Committee (Comex)- Start-Ups Sourcing and New SolutionsMain topicsMobility | Natural User Interface | Distribution & Optimization | Guest Technology | Personalization | Artificial intelligence | IoT -
Innovation Factory Manager - AccorViseo Oct 2018 - Feb 2019Région De Paris, FranceTemporary management of Accor's digital innovation unit- Supervision of the Chatbot Product Team (PM / PO / UX conversational and NLU coach)- Organization of "Product Vision" workshops- Organization of the Innovation governance frame- Audit of Innovation POCs within the Accor group- CODIR reporting -
Product Manager - France TélévisionsViseo Oct 2017 - Jun 2018Région De Paris, FranceWithin the Digital Department, Product Manager for CultureBox offer (Agile -Scrum Methodology)Culturebox: digital offer dedicated to France Télévisions cultural offer (web and webmobile ).The platform propose a free and large range of live shows, with more than 500 shows per year (opera, dance, theater, concerts) and the latest cultural news.- Strategic definition- Product vision: Workshops coordination- KPIs monitoring- Backlog and release plan management - Product Team Management- Stakeholder support -
Product Owner - PsaViseo Feb 2016 - Sep 2017Paris Area, FranceWithin the PSA Digital Factory, Product owner for "Light Commercial Vehicles Configurator"Agile Scrum methodologySponsor: LCV Business unitBusiness owners: Citroën & Peugeot Digital Teams - Organization of qualification workshops (Personas, Innovation games ...)- Implementation of User tests- Formalization of Product Vision- Product backlog constitution- Release plan (MVP & planning)- Writing of user stories- Organization / participation in SCRUM method rituals- Preparation and animation of Sprint reviews and Sprint planning- Communication and presentation of the product to the different internal departments- Filials animation and support (Presentation of new features and back office support) -
Customer Success ManagerConnecthings Mar 2013 - Nov 2015Région De Paris, FranceImplementation of contactless mobile solutions (NFC / iBeacon / QR)Applications: Smart City, Shopping solutions, Transportation, Events ...• Consulting, support and client training (France & Spain)• Presales and responses to tenders• AGILE project management• Functional specifications and team briefing • Launch of projects and services monitoring • Coordination of providers involved in projects• AdTag SaaS platform settingsExample of implemented mobile services:• Contactless Barcelona - Real time information service• SmartMadrid - Transport passenger information service• TBC Temps Réel - Transport passenger information service, Communauté Urbaine de Bordeaux• StrasPlus - Real time information service, Communauté urbaine de Strasbourg• MuCEM, Museum of European and Mediterranean Civilisations (Marseille) - Mobile audio guide service• Mobile World Congress 2014 (GSMA) - Real time information for GSMA Congress attendants -
Training ConsultantBest Buy Europe Apr 2012 - Feb 2013Région De Paris, FranceProject to standardize content and training materials to European level (Induction, Product, Offer)• Training activities Audit in the European subsidiaries• Definition of team's missions• Definition of offer for European business partners -
Product & Tech Training Manager - Phone House FranceBest Buy Europe Jun 2010 - Feb 2013Région De Paris, FranceBest Buy Europe Group• Definition of Product Training Roadmap – Mobile devices and offers• Implementation of e-learning campaigne-learning / Serious Game / Podcasts Conception / Launches / ROI• Conception of Strategic Communication tools• Animation of a network of sellers 'Product Specialists'• Implementation of a technical training program (6 months) for "service experts"Induction program for "Geek Squad" jobPlanning / Business Plan / Program / Selection• Concept Stores Training program -
Business DeveloperPowervote S.L. Jul 2007 - Dec 2009Madrid Area, SpainPowerVote S.L., spanish subsidiary of Générale Multimédia (V.I.E.). Sale of interactive solutions for the animation of meetings• Prospecting and Sales Development• Management of projects and clients training • Customer needs and issues analysis• Qualitative and Quantitative Reports (Billing, conversion rate• Numbers:- 2009 Objectives: 180k€ Results: 100% of target- 2008 Objectives: 160 k€ Results: 120% of target
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Junior Product ManagerOrange France Jan 2007 - Jul 2007Paris Area, FranceJunior Product Manager on the new Orange loyalty program « Davantage mobile »• Managing the recruitment plan• Coordination of e-marketing actions• In contact with e-marketing, Internet and Communication departments• Drafting of marketing briefs -
Trade Marketing AssistantPhilips Consumer Electronics Jul 2004 - Jul 2005Paris Area, France
Ronan Doceul Skills
Ronan Doceul Education Details
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Marketing / Gestion Du Marketing, Général -
Moutaineer
Frequently Asked Questions about Ronan Doceul
What company does Ronan Doceul work for?
Ronan Doceul works for Kazaar
What is Ronan Doceul's role at the current company?
Ronan Doceul's current role is Head of Customer Success.
What is Ronan Doceul's email address?
Ronan Doceul's email address is rd****@****ions.fr
What is Ronan Doceul's direct phone number?
Ronan Doceul's direct phone number is +338907*****
What schools did Ronan Doceul attend?
Ronan Doceul attended Skema Business School (Esc Lille & Ceram), Universidad Pública De Navarra, Trailhead By Salesforce.
What are some of Ronan Doceul's interests?
Ronan Doceul has interest in Football, Music, Sports, Squash, Tennis, Trips, Cinema.
What skills is Ronan Doceul known for?
Ronan Doceul has skills like Spanish, Project Coordination, Training And Development, Sales Promotion, Nfc, Mobile Internet, English, Cross Functional Team Leadership, Mobile Technology, Loyalty Marketing, Agile Project Management, Scrum.
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