Ronan Doceul

Ronan Doceul Email and Phone Number

Head of Customer Success @ Kazaar
Paris, FR
Ronan Doceul's Location
Paris, Île-de-France, France, France
About Ronan Doceul

16+ Years of Experience in Product & Innovation Management and Business/Customer SuccessKey Skills and Expertise- Proven ability to build and execute successful digital strategies and products- Strong leadership and teamwork skills- Adaptable and results-driven- Proficient in Agile and Product Management methodologies- Passionate by Innovation and Customer experience- Extended Program management skillsHighlights- Experience working in international contexts (Bilingual in Spanish and fluent in English)- Strong interpersonal abilities- Excellent analytical and problem-solving skills- Proactive and decisive

Ronan Doceul's Current Company Details
Kazaar

Kazaar

View
Head of Customer Success
Paris, FR
Website:
kazaar.com
Employees:
25
Ronan Doceul Work Experience Details
  • Kazaar
    Head Of Customer Success
    Kazaar
    Paris, Fr
  • Viseo
    Manager - Practice Product & Innovation
    Viseo Dec 2015 - Jul 2023
    Région De Paris, France
    • Digital strategy Consulting- Expertise in Product Management and Agile methodologies- Innovation & Open Innovation• Teams & consultants management• Product Management offer design and marketing• Recruitment & Training plan design• Business management – Staffing, Pre-salesSince 2019- Product management Practice Lead (~25 consultants)
  • Viseo
    Product Owner Partnerships Airlines - Accor
    Viseo May 2022 - Nov 2022
    Paris
    Pilotage et coordination des parcours de partenariat aérien sur All.comPrincipaux partenariats: Qatar Airways – Flying Blue - Qantas
  • Viseo
    Coach Design Thinking - Orange
    Viseo Dec 2021 - Apr 2022
    Accompagnement des équipes/trains Produits Grand Public Framework SAFe – Facilitation Design Thinking
  • Viseo
    Customer Experience Program Manager - Kingfisher France
    Viseo May 2020 - Jun 2021
    Paris Et Périphérie
    Consulting and program management mission for the Transformation departmentFor Castorama / Brico Dépôt- Scoping of recommendations and support for the choice of digital in-store solutions- Pilots' implementation projects management- Coordination & Management of Project teams & follow-up of packagesScan & Go | Instant payment | Self check out | Indoor guidance | Click & Collect
  • Viseo
    Pmo – Open Innovation Project Manager - Accor
    Viseo Feb 2019 - Apr 2020
    Région De Paris, France
    - Innovation Business Partner - Business owners Support and Consultancy #DesignThinking #Facilitation #Workshops #Coaching #Co-creation - Animation and coordination of digital innovation activity with internal Accor customers- Innovation partnerships management (Google / Amazon / Microsoft)- Open Innovation - Scoping & Strategic Definition, Student Challenges- Organization of the Innovation Steering Committee (Comex)- Start-Ups Sourcing and New SolutionsMain topicsMobility | Natural User Interface | Distribution & Optimization | Guest Technology | Personalization | Artificial intelligence | IoT
  • Viseo
    Innovation Factory Manager - Accor
    Viseo Oct 2018 - Feb 2019
    Région De Paris, France
    Temporary management of Accor's digital innovation unit- Supervision of the Chatbot Product Team (PM / PO / UX conversational and NLU coach)- Organization of "Product Vision" workshops- Organization of the Innovation governance frame- Audit of Innovation POCs within the Accor group- CODIR reporting
  • Viseo
    Product Manager - France Télévisions
    Viseo Oct 2017 - Jun 2018
    Région De Paris, France
    Within the Digital Department, Product Manager for CultureBox offer (Agile -Scrum Methodology)Culturebox: digital offer dedicated to France Télévisions cultural offer (web and webmobile ).The platform propose a free and large range of live shows, with more than 500 shows per year (opera, dance, theater, concerts) and the latest cultural news.- Strategic definition- Product vision: Workshops coordination- KPIs monitoring- Backlog and release plan management - Product Team Management- Stakeholder support
  • Viseo
    Product Owner - Psa
    Viseo Feb 2016 - Sep 2017
    Paris Area, France
    Within the PSA Digital Factory, Product owner for "Light Commercial Vehicles Configurator"Agile Scrum methodologySponsor: LCV Business unitBusiness owners: Citroën & Peugeot Digital Teams - Organization of qualification workshops (Personas, Innovation games ...)- Implementation of User tests- Formalization of Product Vision- Product backlog constitution- Release plan (MVP & planning)- Writing of user stories- Organization / participation in SCRUM method rituals- Preparation and animation of Sprint reviews and Sprint planning- Communication and presentation of the product to the different internal departments- Filials animation and support (Presentation of new features and back office support)
  • Connecthings
    Customer Success Manager
    Connecthings Mar 2013 - Nov 2015
    Région De Paris, France
    Implementation of contactless mobile solutions (NFC / iBeacon / QR)Applications: Smart City, Shopping solutions, Transportation, Events ...• Consulting, support and client training (France & Spain)• Presales and responses to tenders• AGILE project management• Functional specifications and team briefing • Launch of projects and services monitoring • Coordination of providers involved in projects• AdTag SaaS platform settingsExample of implemented mobile services:• Contactless Barcelona - Real time information service• SmartMadrid - Transport passenger information service• TBC Temps Réel - Transport passenger information service, Communauté Urbaine de Bordeaux• StrasPlus - Real time information service, Communauté urbaine de Strasbourg• MuCEM, Museum of European and Mediterranean Civilisations (Marseille) - Mobile audio guide service• Mobile World Congress 2014 (GSMA) - Real time information for GSMA Congress attendants
  • Best Buy Europe
    Training Consultant
    Best Buy Europe Apr 2012 - Feb 2013
    Région De Paris, France
    Project to standardize content and training materials to European level (Induction, Product, Offer)• Training activities Audit in the European subsidiaries• Definition of team's missions• Definition of offer for European business partners
  • Best Buy Europe
    Product & Tech Training Manager - Phone House France
    Best Buy Europe Jun 2010 - Feb 2013
    Région De Paris, France
    Best Buy Europe Group• Definition of Product Training Roadmap – Mobile devices and offers• Implementation of e-learning campaigne-learning / Serious Game / Podcasts Conception / Launches / ROI• Conception of Strategic Communication tools• Animation of a network of sellers 'Product Specialists'• Implementation of a technical training program (6 months) for "service experts"Induction program for "Geek Squad" jobPlanning / Business Plan / Program / Selection• Concept Stores Training program
  • Powervote S.L.
    Business Developer
    Powervote S.L. Jul 2007 - Dec 2009
    Madrid Area, Spain
    PowerVote S.L., spanish subsidiary of Générale Multimédia (V.I.E.). Sale of interactive solutions for the animation of meetings• Prospecting and Sales Development• Management of projects and clients training • Customer needs and issues analysis• Qualitative and Quantitative Reports (Billing, conversion rate• Numbers:- 2009 Objectives: 180k€ Results: 100% of target- 2008 Objectives: 160 k€ Results: 120% of target
  • Orange France
    Junior Product Manager
    Orange France Jan 2007 - Jul 2007
    Paris Area, France
    Junior Product Manager on the new Orange loyalty program « Davantage mobile »• Managing the recruitment plan• Coordination of e-marketing actions• In contact with e-marketing, Internet and Communication departments• Drafting of marketing briefs
  • Philips Consumer Electronics
    Trade Marketing Assistant
    Philips Consumer Electronics Jul 2004 - Jul 2005
    Paris Area, France

Ronan Doceul Skills

Spanish Project Coordination Training And Development Sales Promotion Nfc Mobile Internet English Cross Functional Team Leadership Mobile Technology Loyalty Marketing Agile Project Management Scrum Gestion De Projet Responsable Produit Gestion De Projet Agile Innovation Games Customer Support Customer Experience Customer Satisfaction

Ronan Doceul Education Details

Frequently Asked Questions about Ronan Doceul

What company does Ronan Doceul work for?

Ronan Doceul works for Kazaar

What is Ronan Doceul's role at the current company?

Ronan Doceul's current role is Head of Customer Success.

What is Ronan Doceul's email address?

Ronan Doceul's email address is rd****@****ions.fr

What is Ronan Doceul's direct phone number?

Ronan Doceul's direct phone number is +338907*****

What schools did Ronan Doceul attend?

Ronan Doceul attended Skema Business School (Esc Lille & Ceram), Universidad Pública De Navarra, Trailhead By Salesforce.

What are some of Ronan Doceul's interests?

Ronan Doceul has interest in Football, Music, Sports, Squash, Tennis, Trips, Cinema.

What skills is Ronan Doceul known for?

Ronan Doceul has skills like Spanish, Project Coordination, Training And Development, Sales Promotion, Nfc, Mobile Internet, English, Cross Functional Team Leadership, Mobile Technology, Loyalty Marketing, Agile Project Management, Scrum.

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