Ronan Nathaniel Lina Email & Phone Number

Philippines

• Created technical documents such as handbooks, system design documentations, product design documentations.• Created email and website content.• Performed light SEO keyword research.• Conducted light product and market research.• Adapted writing style to convey technical information for non-technical readers.• Collaborated with cross-functional teams to ensure quality and accuracy of content.

• Created engaging and SEO-optimized content.• Edited and proofread articles for accuracy and clarity, ensuring quality and consistency in the published content.• Adapted writing style to meet the needs of each target audience.• Collaborated with other writers and editors to ensure quality and accuracy of content.• Collaborated with cross-functional teams to ensure content alignment with brand guidelines.

United States

• Successfully handled day-to-day operations such as communicating with insurance partners, managing emails, and making pharmacy calls.• Created, edited and proofread online profiles for mental health providers ensuring accuracy and consistency.• Maintained a well detailed database.• Sourced information with spot on accuracy.• Booked appointments for patients.

• Handled chat and email concerns.• Analyzed customer feedback to identify trends and develop strategies forimproving customer experience.• Collaborated with cross-functional teams to ensure customer inquiries arehandled in a consistent manner and customer needs are met.

• Provided technical support to customers over the phone.• Developed a knowledge base of common issues and solutions to improvecustomer self-service and reduce the need for technical support.• Utilized various remote support tools to provide remote assistance tocustomers.• Implemented sales techniques and strategies to build customerrelationships and close sales.

Naga, Bicol Region, Philippines

• Ensured quality assurance processes were followed to ensure maximumproduct quality.• Supported the development and testing of new software applications,ensuring a smooth transition to production.• Collaborated with various team members to ensure deliverables areprovided with accuracy.• Performed data entry tasks.